Eyedeal Eyecare & Eyewear Optometry

This business is now closed! And my husband was ripped off. After his eye exam with an ophthalmologist, he called our insurance to find out about optometry/​eyeglass shops in our area that would accept our insurance. He visited Dr. Pham’s eyedeal eye are on November 30^th. After being measured for classes, he paid $ 130 and was supposed to pick up the glasses in a couple of weeks. However, the office called him back in 3 more times to remeasure him because they had screwed up his measurements. His glasses were not available until the end of December. When he went to pick up his glasses the first week of January, they had already gone out of business and completely moved out of the location without informing him. He paid $ 130 and never received his glasses. This is completely unacceptable!

As a new patient, I walked in five minutes before closing. They were the only optometrist within a few miles that stayed open that late to begin with. I had just changed insurance, and they worked with me on clearing up the question. The optometrist was top-​notch. I was sure I had an infection, but she ran several tests, asked the right questions, and figured out exactly what was going on. The follow-​up visit was also exactly what you want from a good optometrist. She trained with one of the best doctors in Houston, and I would be glad to go back to Dr. Tham anytime. No problems with the front desk staff.

Not sure where to begin, but trust me when I say DO NOT GO TO THIS OPTOMETRIST.
6 mos ago while checking out I witnessed them frantically pleading with insurance that their business license was not expired (button it up, you’re a doctor…). Should have been a red flag but was new to Houston.
They changed the diameter on my contact Rx which had been the same for years… these past 6 months I lose contacts in my eye every time I rub them due to incorrect sizing I’m assuming.
Just today they refused to give me MY PERSCRIPTION! Who does that… I can’t order contacts without it. I’m out of contacts… I paid for the exam 6 mos ago… the script is mine… doesn’t expire for a year (acted like it was a game, grow up)
Asked to talk to Doc. The clerk/​cashier/​assistant texts her, only to look at his phone, laugh, and tell me she’s refusing to see you now… you need to leave.
Filed a complaint w/​the Texas board… all I can do is warn consumers at this point.

The irony of this review is that while waiting in the office, I checked Unilocal and found a review by a contributor who had the same experience I was about to have. In short, I walked into this shop to schedule an appointment for an eye exam and a check-​up as my right eye has been burning for two days. The front desk lady asked me for my insurance, and when I told it to her, she assured me they covered it. From there, she said they could see me today for an eye exam for contacts and glasses. I filled out the required paper work, waited 20 – 30 minutes and began the preliminary eye exam. She then had me take out my contacts and throw them away since «the doctor will be giving you new ones today.» I then waited another ten minutes, which is when the optometrist came into the lobby and asked me for my health insurance since «Spectra only covers glasses.» It was then that I was told they didn’t accept my health insurance and therefore couldn’t do the eye exam for contacts or the ‘check up’. I mentioned it would have been nice to know this before waiting for almost 40 minutes and before being instructed to throw my contacts away. The optometrist then rolled her eyes, walked into a neighboring room where she loudly scolded the front desk woman about how she’s never to ask patients to throw out their contacts. I might mention there was another patient in the waiting area who also witnessed this. Despite my beet red and blood shot eyes (which the optometrist stated looked like I had «a severe eye infection» after being told they don’t honor my insurance), I was at least given a new pair of contacts. Thank goodness I keep my old contact Rx in my wallet. I give two stars only because they were considerate enough to replace my contacts, but I’m unimpressed with the education of the front desk staff. I asked if the girl was new and the optometrist said, «Yes, but this has never happened before.» I hope she takes the opportunity to train her staff better, but to do in a more professional and private manner.

I have been going to Dr. Tham for several years over 10 years to be exact. I have always been treated with the best service. Because of my quality experience I have since referred my entire family, coworkers, and church members. The staff is friendly and follows up quickly. I will continue to use Eyedeal Eyecare & Eyewear Optometry in the years to come and refer my customers from my business.

This was the most frustrating and incompetent eyeglass shop I have ever dealt with, in the 20 or so years I have been buying glasses.
I originally went into the shop with an outside prescription from my optometrist. I wanted to go here, to support an independent business, and because it is close to where I work. I chose my first pair of glasses, filled out a bunch of forms and went home to wait.
Two weeks later, I called to see when the glasses would be ready. The receptionist said that they had been trying to call me for over a week and that they were ready. OK, so I went in. There was a crack in the lens. They sent the glasses back.
Two weeks later, I called again to see when the glasses would be ready. Again, the receptionist said that they had been trying to call me for over a week. OK, I went back. The receptionist/​glasses adjuster told me they looked fine and I brought them home.
Unfortunately, the glasses were wrong, too wide, I couldn’t see and felt like I was viewing the world through a prism. So I went back once again.
This time I got to experience the full rudeness of the staff and even the doctor in action. The doctor needed to grind my lens (new without a crack) to make them fit. So she did this. In the process, she ground the lens too small and it fell out of the frame! And she also scratched the other lens that she wasn’t working on! Unbelievable. At that point, I wanted new glasses. The receptionist called my insurance company to see if this was allowed.
While she was on the phone, she was yelling, talking about the annoying customers, how she had no idea what my problem was, why I needed to have them replaced, etc. The best part was — the optometrist was standing there while her staff behaved like this. The insurance OKed the new glasses.
I started to pick out new frames and throughout the time I was picking them out, the receptionist sat around telling me I was taking too long, sighing, and talking about the annoying customers. Very rude. Again, all while the doctor stood there.
Finally I chose a pair, they ordered them. A week later I went back (I didn’t wait two weeks to call this time) to pick them up. I refused to have them adjusted there and went elsewhere to do so. The second optometry shop told me the frame was too narrow for my head, but adjusted them well.
Needless to say, last visit to this shop!

This is a great little eyeglass shop. I mostly loved the frames I almost wound up with, however there are a few mild flaws with the shop.
They have a generally great selection of frames. In fact, there was one pair that was an early favorite in «The Great Spectacle Race of 2009: The Gretchen Classic.» Unfortunately, there was a cherry pair of OGI that won a full half-​lap ahead of the others… but that’s a story for another time. (Some lost a sizable kitty in that race.)
I mention the decent selection of glasses, however all of the decent ones are locked up. You can touch them, most of them, but they are affixed to the wall. Others are hidden inside a pair of glass cabinets. You must wait for an Optician to free them, so that you can try them on. Not really a huge problem; it’s just that I felt as if I were in a mall department store. Having the optician hover over me with keys, while I tried on frames. It wasn’t a relaxing environment. In fact, the temperature was set at about 80 degrees. I only stayed to try on a couple of frames, when I decided it really wasn’t worth the suffering.
The main reason I initially stopped by was that they were open on Sundays until 4pm (thanks for the heads up, Eva L). Most eyeglass stores are only open when I’m at work, so I was happy to check out a shop that wasn’t a mediocre chain. The opticians (I went twice-​thanks Alexandra V for the putting it in my head to go back) are very polite and helpful, however nothing like the assistance I received at Insight Optical.