NOR-WEST Appliance

DO NOT BUY FROM NORWEST! They have no customer service and told us to contact Electrolux. One french door swings open too wide and has been damaged by hitting the oven door. They have attempted to adjust twice. And now, they say it is not adjustable even though the owner’s manual states that it is adjustable. Stephen Barnes, the owner, is not to be trusted. He told me to put foam on the oven door– so I just spent over $ 75,000 remodeling my kitchen and the only fix is an ugly piece of foam? What???

SCAM! I WARNED YOU! Ordered several appliances from this store with one order and never received them. The sales guy Stephen said we would have all of the appliances the following week and have them delivered. The next week when I called to find out what happened they said it would be another two weeks? Three weeks later still no appliances and not a single phone call from this store? I found out that they charged my credit card the day I ordered the appliances even though they did not have them or without my permission.
I told them to cancel my order. Five week later they still have not credited back my money to my credit card. Not one time has anyone called or done anything from this store. All they did is charge my credit card and then never did anything again to help with the order. They have lied to me several times on the phone and always tell me when I call that they are going to credit the amount back on my credit card but never do anything after I make the call.
Total scam!

We wanted to change out our old electric cooktop (which thanks to some household wiring issues was threatening to burn the house down) and upgrade to a larger gas cooktop. We found ourselves looking at many of the same units at all the usual major box stores, but thought we’d check out Nor-​West while we were fairly close by. Glad we did! Stephen greeted us, and as soon as I said we were looking for a gas cooktop, he immediately pointed to a DCS and basically said «that one.» He gave us all the specs on it, and it really sounded like that was the way to go. It was also very far from the most expensive!
We ultimately decided to get the five-​burner model, and it’s beautiful. The installers also did a great job, including cutting the granite to accommodate it.

After repeated transactions with this dealer over many years, I can report the following. Merchandise selection: consistently several quality steps above that in the big-​box stores — i.e., no market-​flooding Asian brands — and several steps below the ultra-​expensive brands. Shop appearance: Charm is one thing, shabby is another. Additions to the original building appear haphazard, floors are not level, carpet is old and wrinkled, lighting is awful, counters and work desks are cluttered. Sales staff/​owner: Apparently knowledgeable and patient, but once the sale is made does not take care of the customer. Owner is accessible and returns calls promptly, but offers no help, extra-​step service or even follow-​up for shipping/​delivery problems — I have had to do tracking legwork myself. Has denied customer-​reported problems with appliances, i.e. heating patterns in stoves. In sum: Good merchandise, but poor service. I am looking for another dealer.