The Vitamin Shoppe

Work on customer service skills! Just left here and when i paid, extended my hand out to get the receipt and my change, instead of putting it in my hand she just put the receipt on the counter and my change on top. Not even a thank you or have a good day.

I am sure that this place is great, but my experience here was not a good one. I didn’t get the guys name that attended me, but he couldn’t help me and no else could help me. I have been looking for a specific product all day on the internet and it shows that Vitamin Shoppe has it in stock. So I called to more than 4 Vitamin Shoppes to find out if they had it at their location. None of the Vitamin Shoppes in Houston have it at their store, but I was told that I could have it special ordered so it can arrive at the store. I was told by two employees that I could do this so I went to this one because it was very close to where I worked. Back to the guy who attended me. I informed him that I needed to have a product special ordered at his store. He looked up the product and he informed me that they don’t do that. I told him that two other employees from other stores told me it is possible. And he shouted to his manager asking her out loud in front of the other customers. He could of just went up to her or get her to come to the front. She didn’t say anything I don’t even think she payed any attention to him. He confirmed that they don’t do that, and whoever I talked to they are wrong and they don’t know what they are talking about.
He didn’t offer to call other stores or ask for additional help he just said we don’t do that and that was that. It is all about customer service and great service and he didn’t do any kind of service. I just left and I ended up calling the other Vitamin Shoppe that said they could do it, and I told him what happened at this vitamin shoppe and he was surprised on the awful service I received. So I ended up going to that one instead. It was a long drive with the traffic, but I had no other choice and in the end I got the product that I was looking for.
Big no no for this Vitamin Shoppe, hopefully they improve on the Customer Service.

Bought a few different things here and I was very happy with the purchase. The price was excellent and the quality was good. Usually when I get discounted protein the bag is half empty but this was not the case. I will definetely be back at this location.

This location is close to the gym; so usually after my workouts I stop by here to pick up supplements and different other health goods.
The staff is always friendly and very knowledgeable about the products that they carry. Lately they’ve been running a special on Vitamin Shoppe brands. Buy one get one half off; and with that special you can mix and match different things.
The place is never busy so there is always spaces in the parking lot and the place is well lit. The staff never hover over you. They allow you time to read the products and ask questions when needed.
Im always in there looking for new things to try.

The location of this place is perfect. Right down the street from my favorite gym. Came here looking for some protein shakes for post-​workouts and found so many choices.
The products are fairly priced and they run great sales here and there. The staff is very friendly, attentive to customers and easy to talk to.
If you see a product at a very high reach, they don’t mind grabbing the ladder to grab it for you.

Most Vitamin Shoppe locations generally deserve at least 4 stars, but this store just doesn’t have it together. I have been there about a dozen times since my first visit in October 2012, and here is what I have to share:
1. Staff doesn’t always know where certain supplements are. Example: I needed a Turkey Tail mushroom supplement and was told by an associate that they don’t have it. I wandered around the store for a few minutes a found a whole section with enough varieties of supplements containing Turkey Tail to confuse a rocket scientist.
2. Sometimes there is no one there to check you out. Literally, you can stand there for five minutes wondering if the stuff on store shelves is free. Really annoying.
3. Sometimes it is too warm inside the store. I don’t walk around with a thermometer, but I have been there twice when the temperature HAD to be well over 80. Ladies working there: put some warm sweaters on when it’s cold outside and leave the thermostat alone — you are selling supplements and they ALL must be stored in a «cool and dry place».
4. I have never been a member of any vitamin program, but somehow the clerk in this store convinced me to sign up for their Healthy Rewards Club. It was free after all, and I agreed. They took my name and email and phone, and I was told I would get an email within 30 days with a 20% off code. Wow, sounds good. …This was in November. 60 days later — nothing. I sent an email to customer service — nothing (it;s like writing to the IRS when you don’t owe them money). Better yet, the last drop in my cup came yesterday, when… first (in the morning), I received an email with 20% off code that MUST be used within 2 days, and second (at lunchtime), I received another email stating that the morning email was erroneous and that the coupon code is invalid and will not work… yes, that’s it just like that.
And so, today, I made a decision: people running this store are incompetent, and they don’t deserve my business. And probably neither does The Vitamin Shoppe in general, sorry. I have spent a few hundred dollars there, and don’t intend to keep doing it. Enough said.

This is an excellent and convenient location just down the street from 24 hour fitness. I can easily get my protein needs here after a strenuous workout, including the isopure ready to drink brand.

Very helpful, and knowledgeable. Very nice mix of workers. Great day shift weekend crew.