TW House Post Office Carrier

These people are incompetent AT BEST always lose packages. They even left a slip that says they missed my delivery, and so I went there to pick it up … no package there. Really? Why TF did you leave a slip saying I could pick it up? Called later to see if it was out for redelivery and to see if the carrier had the package, and was told she «probably does.» PROBABLY?! This item is expensive, probably doesn’t really cut it for me. One time I had a package that its delivery notice said it was returned to the sender overseas … then I got a NEW redelivery notice FOR THE SAME ITEM a week later, and I was able to get it redelivered. After it was sent back overseas … okay. No one here knows wtf they are doing.

Pleasantly surprised at this location.
I came in at my lunch break on a Thursday and was in and out in less than two minutes sending a certified letter.
The people were very nice and helpful.
Great job guys please keep up the hard work. I wish that more post offices were like this but they simply are not.

If this is your post office, my only advice to you is: move.
Possibly the worst post office that has ever existed. I haven’t been to all of them, but I can’t imagine it gets much worse than this. I ordered an important small package back in December and it failed to deliver because it needed a signature and I wasn’t home. The mailman didn’t leave a slip to sign, so I finally got a text message and email saying my package was delivered to this awful office. I went in with my email and waited in line for an hour (they served like 3 people in that time). Then finally they took my number and spent 30 minutes looking for it before not being able to find out. They took my name down and said they would call when they found it. The next day, no phone call, instead the signature slip sorry we missed you was in my mailbox. So I signed it and placed it back in the mailbox. Days later it was still there and I had received new mail. Finally, it disappeared but still so package. So, I again went to the post office. They told me again they were sorry and couldn’t find it. This time a different later took my phone number down. She gave me a sob story as to why her job is so hard and I left. About 4 days later she texts me and a bunch of other people saying that none of our packages have been in found and that she is likely being terminated (in a group text of maybe 15). That was the last I ever heard from anyone at the post office. 2 months later I finally got my package but what a headache. Avoid this place at all costs!

Please complain if this is your post office. See Barbara K’s review which tells you how to complain. I have had Express Mail delivered to my P.O. Box a month late (although tracking on the USPS website shows it arrived at TW House on 1/​26, I didn’t receive it until ²⁄₂₀), certified mail delivered over a week after it arrived at TW House (and only because I asked for it, since I never got a notice in my box to pick it up) and yesterday I received someone else’s postage stamp shipment worth $ 250 in my box. The pick-​up slips and the sign inside say there is window service at 8 a.m. but not true, they won’t come to the window until 9 a.m. PLEASE if you have been inconvenienced by the problems at TW House, make a complaint.

This place is a snake pit. I’ve put in multiple complaints about his post office. I’ve had things sent overnight priority of 7 different occasion, and they have never arrived on time. I track my packages online and they always say «attempted delivery was made, but nobody available». Outright lie. We have an office with a glass door and can see everyone coming to the door. The delivery driver does not even attempt to deliver anything — they pull up to the front of the building, smoke a cigarette and then take off without even entering the building. Additionally, our mail is beyond snail mail. Worst postal office on the planet.

Since moving to the TW House Post Office, our mail service has been awful. I have not had mail pick up or delivery for 3 of the last 4 days. When I do get delivery, I get other people’s mail. I find mail in neighbors yards that has been dropped. I get my Entertainment Weekly only once a month. I currently have three packages that are missing, one saying it has all ready been delivered (untrue) and 2 that have been out for delivery for 5 days.
It took me some time to figure out an issue resolution process, so I wanted to document it for others. I tried going in person, but nothing gets written down and it takes forever. The phone process below seems to work the best, giving one day between calling the next level:
* 713−861−8535 and ask to speak to a Supervisor. Have your issue and tracking number (if applicable) ready to be reported. This is the phone number for the post office on 19^th St. (also called the TW House)
* 713−226−3442 and hold until you get a live person to talk to. This is the Houston branch of USPS Consumer Affairs, located downtown on Franklin St.
* 1−888−877−7644. This is the Inspector General of the Post Office. Hotline phone calls are answered M-​F 11am — 3pm, EST.
* Lastly, call or write the Washington D.C. office (202−268−2000) at
USPS
475 L’Enfant Plaza, SW Room 4131
Washington, DC 20 260

After you have putzed around with the national office at L’Enfant Plaza and your local street station that actually lost your gatdang package (which then lied about ‘how it was delivered’) this is the next stop on your Highway to Hell dealing with Consumer Affairs.
After more than a week of me having to call everyone multiple times per day to get absolutely nowhere, finally Consumer Affairs at this location called me to discuss the sitch we were having.
Their outcome? They «don’t know what happened» and offered to send me a letter stating that the package was lost «for some reason» and I was boned since there was no insurance on the package.
Adding insult to injury, the letter never arrived at my home. Consumer Affairs either never sent me the letter, or the postman threw that in Buffalo Bayou along with my package and all my other mail.

I am sad that the local PO is closing because, whether you like them or not, people use this station a lot, as evidenced by the lines that appear everyday and stretch out the door. Wait until you have to travel over to 18^th Street and let’s see how you like that. As for the uninformed, our letter carriers come from the TW Houston 18^th St. station and not from the 11^th St. Finance Station. Losing the 11^th Street office means not getting my box mail on a daily basis because of the traffic and the distance. I sure hope that the 18^th St. office is being renovated because that station is going to be grossly inadequate to handle the increased foot traffic that is headed its way. When I have to go over there, I have to ring a bell and wait for 10 minutes for someone to come out to handle my request: pick up mail, ask questions about mail that was never delivered, etc. If you are complaining about 11^th St. this page will be hilarious when you have these same people using the 18^th St. one. Can’t wait to read the comments!

Multiple packages, multiple shipping dates, both said were delivered and not in my mailbox. Shit has been stolen. Post office does nothing about it. No refund available and no help what so ever. This place needs to be shutdown. When you call TW house, a man will answer the phone, take your information down, and never call back. When the idiot mail men/​woman of the USPS deliver packages to my apartment, they also make it available for anyone to take. Fuck this place. Spend more money and get next day so this place can’t touch your stuff.

This post office is the worst. I’ve been dealing with them for over 20 years for our business. Our letter carrier is GREAT, but he has a lot of seniority and frequently is off. The replacements don’t have a clue. We have had very serious problems over the years including not returning certified mail that has a 30 day return time, we get them back months later. Recently they scanned a package and the information says it was delivered on a Saturday. We are closed on Saturday. After repeated calls and no return calls all we can assume is either the package is lost or stolen or sitting somewhere inside the PO and they don’t plan on redelivering it. I hate dealing with them. If you get a live person, their attitude is that you are putting them out by asking them to track your package or they put you on hold permanently. The worst!
Follow up:
Went to the facility to find out what happened to the missing package of medications. Found out that the carrier scanned the package and left it outside the burglar bars at our closed business on a Saturday, in a high foot traffic area of Houston just off Washington St. Needless to say, it was stolen. Thank goodness the company I ordered them from is reshipping via FedEx, they are great! What idiot leaves a package of medication on a busy street on a weekend? How hard would it have been to note that we were closed and take it back to be redelivered on Monday.

Everyone PLEASE file complaints against this post office. Contact Consumer Affairs @ 713−226−3442 Also call the Inspector General of the Post Office: Hotline phone calls are answered M-​F 11:00am — 3:00pm EST 1−888-USPS-OIG (1−888−877−7644). I’ve contacted the State Reps and filed numerous complaints with the USPS. Everyone Join in on this!!! hopefully together we can make changes. Its our tax payer dollars that are paying the worthless government union workers.

If I could give this post office ZERO stars I would. They are the laziest people, rude, they look like they just rolled out of bed and didn’t shower, incompetent, and to make matters worse they can’t even deliver my mail correctly! I get mail for my neighbor ALL the time. And I’m not just talking one or two here and there… I’m talking 3 to 4 envelopes at a time!!! (I’m guessing all his mail for the day). I also get mail to an address who has the same number as me but a completely different street. I mean really, I’ve seen the postman as he’s delivering the mail in the slots and he looks through each piece before he puts it in the corresponding slot… He is obviously supposed to make sure the correct mail is going to the correct person/​address/​slot. IT’S NOT ROCKET SCIENCE!!! WHY CAN’T THEY DELIVER MAIL ACCORDINGLY!!! BTW, I have filed a numerous amount of complaints and these people are obviously not being reprimanded. My post man is constantly a new one. No one can keep their route!!! My husband and I HATE that this is the post office assigned to our address and the fact that we can’t request for another post office really blows. I hate to say it but the demographics on the type of people they hire is the problem. Hey post office, when you hire someone, see if they smile, smell good, look attentive, have good csr skills, look presentable, say please and thank you, call their references, you know, the things all employers look for when they want an outstanding employee… someone needs to go in and FIRE EVERYONE at this post office including the postmen and hire people who actually CARE!
PEOPLE, PLEASE FILE YOUR COMPLAINTS AGAINST THIS POST OFFICE WITH CONSUMER AFFAIRS!!! THEIR NUMBER IS 713−226−3442 (401 FRANKLIN ST. HOUSTON TX, 77 201) AND KEEP A RECORD OF YOUR CASE #, THE PERSON YOU SPOKE TO, DATE & TIME.
IF THIS DOESN’T WORK CONTACT D.C. AT
CONSUMER ADVOCATE
USPS
475 L’ENFANT PLAZA, SW ROOM 4131
WASHINGTON DC 20 260‑5601
(202)268−2000
Maybe together we can make a difference… at this point I’m skeptical though. I listed the phone and addresses to file complaints because it has taken me forever to figure out where you can file complaints against the post office. PLEASE FILE COMPLAINTS WITH CONSUMER AFFAIRS AND THE OFFICES IN D. C…PLEASE!!! WE NEED TO BETTER THE SYSTEM!!!

There are so many things wrong with this post office. The customer service is terrible. One day I called them 10 times they would pick up the phone and set it down. I finally got thought and the lady just said I don’t know to all my questions. The ladies that work there are very unprofessional and to be honest, scary. Drive to a different office it’ll be worth your time.

I am posting this review solely to help others
If your residential address is somehow listed as a business address in usps registry, there is no way you can forward mail to a new address. This reason behind this is because the post office is trying to prevent disgruntled employees from stealing clients or information from their previous businesses. Even if you go in to talk to the post office in person, there is NO way they can help you. Disregard what the 1 – 800 number usps people tell you. It will not work.
Your best bet is to contact each sender individually and change your address through their systems.