Waters of Winrock

Do NOT move here… Richdale has completely given up on taking care of this property. I have only lived here since July and we are already looking at other apartments. There is rarely anyone in our office. We cannot receive our packages if the office is closed. which means we sometimes don’t get them for multiple days after they have shipped.
Even when we moved in, we had to track down someone at Briarwood (sister complex) to help us sign our lease and give us keys. The apartments are old and falling apart. Instead of fixing or re-​caulking apartments, they paint over it. It takes forever to get maintenance unless it is an «emergency» aka apartment is on fire. We didn’t have a working washer or dryer in our apartment for over a month when we moved in.
We have multiple neighbors who leave their dogs trapped on their balcony all day and the dogs bark at all hours. Dogs (without leashes) and cats roam around complex. Walls are thin and windows are old so we can hear neighbors. I could go on and on.
The rent is fairly cheap for the area but we are unfortunately finding out why!

The worst experience ever.
I pay the rent in advance and never requested any maintenance and gets a response.
I ask for a help because I have an electricity outage and they ignore me as usual.
I had 2 times outage the first time they gave me attitude and made me waiting the whole day to send the technician and at the second time they ignored me.
I had to nights with no electricity because they just don’t care.

I have lived here for 3 years. It was practically perfect when I moved in. Being my first apartment, I wanted somewhere I could stay for a while given the area and the price, I loved it. Yes there are roaches outside and some inside certain times of year, it’s Houston. It’s an older property that hasn’t been taken care of. At all. The parking lot is deteriorated and turned to gravel, the dog bag center is out of bags for 2 – 3 weeks at a time, tenants are allowed to let their cats be indoor outdoor cats without punishment, no pressure to pick up.
Indoor… It’s older, again. My sink has just backed up for the 3^rd time this year. My shower leaks so the paint has come off. Again. The washer dryer stackable is so painfully slow that I can wash a top sheet OR a bottom sheet at a time. If there was any maintenance or care or a rats ass given about the property, it would be better. We will be buying out our lease before it is over in May.

I have lived in these apartments for about two years and since then it has had three apartment managers. The first was manager was nice and generally handled all of the issue within a timely manner. Then came Gregg, in short he was terrible as a manager and very untrustworthy. Many times I called to have my AC/​Heating unit repaired for either lack of cooling or lack of heating. Gregg on numerous occasions failed to get a maintenance worker out there to repair it within the same day (imagines not being able to cool or heat you newborn). One day I had to sit in the office just about closing time because a full day had went by without the necessary repair to my AC unit, Gregg promise it was going to be done… but you guess it… HE FAILED! Next day I spoke with someone in the corporate office and after some twisting of their arms I was finally able to get it repaired. I could write a book on the failures of Gregg.
Jason, at first he seemed like a welcomed relief, he blamed everything on Gregg (for which I would agree) and promise to fix things in a very nice and professional manner. But like the Current President there comes a time when you can’t blame the other guy. (i.g. Jason took almost three weeks get a Huge hole in my ceiling fixed, two weeks to clean mold infestation, and still haven’t gotten my AC unit work properly.) He also fails as an apartment manager.
And the problem don’t stop with the apartment manager, the apartment are just generally old and falling apart. For instance my stairway is separated from my porch. Yes… look at the pictures that I posted. Those are just few of the issues that a future tenant will have to endure.
Finally the turn overrate in the apart must be high, because within the last year I have watch apartments go vacant and less than a week later someone is in there. This tells me they can’t keep tenants and the apartment must not get a proper inspection and cleaning before someone else move in.
If cheap is what you are looking for then proceed, but if you care about your health BEWARE!!! We stay because of the elementary school is great but in the end, it was never worth that much hassle.
Pros,
Low cost for the area
Brair Groove Elementary school is a great school.
Cons,
Poor managers
Poor maintenance and incompetent. (Another maintenance guy came out and discovered the reason I would have to call for maintenance on the AC unit when switching from hot to cold was the other guy was disconnecting and rigging wires to make the system work.)
Gates never works.
Just about everything else. TRUST
John M