Sugar Bun Bake Shop

Classic Howard Beach staple. This bakery has been featured on numerous lists. I enjoy almost everything sugar bun makes but I will suggest the philly fluff as the number 1 cake they make. They also make a coffee cake flavored iced coffee that is out of this world. The workers are so friendly and helpful. I recommend to all.

I bought a strawberry shortcake that cost 18 dollars, the cake is mostly all whip cream on the outside, i will stick with bjs shortcake.

Sugar Bun is a neighborhood bakery in Howard Beach that serves an assortment of pastries, breads, sandwiches, hot bevarages and soups. It’s a great place to go when you’re looking for a quick breakfast bite on the run. The establishment receives a lot of take-​out customers, but there are a few tables that you can use to have your meal. The place is nothing innovative, but their food and service is pretty good.

I ordered a dozen cupcakes, vanilla and chocolate for my gender reveal party. Andrea assisted me and was very helpful. The cupcakes were fresh, soft and delicious. Big hit!
Besides that, they have very good cookies especially their chocolate chip ones.

I’ve bought cakes from them and their pretty good! They have a few options though but I can vouch for great pastries. The place is clean and have lots of seating. I’ve bought their pastries to take to my coworkers and they like them. So why three stars? I take two stars away for service The employers usually have attitude and I can’t understand why? I’m courteous so… I expect the same. Lighten up ! Have a cannoli ! Ugh!

What’s with the bad reviews? Seriously best rainbow cookies I have ever had. We don’t get out here too often but when we do we get a few pounds of rainbow cookies. Too bad they won’t ship them anymore.

This place has a wide range of foods and pastries to choose from! I had the plain bagel toasted with scallion cream cheese. It was delicious! The bags was very fresh. Half of the bagel filled me up so quickly so I saved the other half for lunch. I thought to myself the bagel would have been hard after so many hours but i was definitely wrong! The bagel was still so soft and fresh. The wait was a long wait I was in and out of the place within 7 minutes. I wish they have more locations because I work on liberty. but it was worth every minute of driving over there for breakfast!

The reason i’m giving this place two stars is for a few reasons. The first reason is the wait. When you first order anything it takes them about 10 minutes to get it out –even something as simple as coffee. I ordered a grilled cheese with tomato and a snapple — it came out to a total of $ 10! Which I found to be pretty pricey for a simple grilled cheese and a drink. Then, after waiting 10 minutes I got my grilled cheese and when I opened it I saw some fibers from a sweater or shirt inside the sandwich! I was very disappointed and a bit Annoyed. The reason I give it two stars is because the interior is nice and clean and it serves it’s purpose for the community but things could defiantly be better.

First of all, I don’t understand these reviews. Perhaps those of you who wrote negative reviews should go into the city, pay 3x’s the price, get a number and be treated like a NUMBER… that the girls behind the counter are rude and offer no service is very hard to believe.
However if you go during the peak hours all they want to do is get you in and out… that is the point. You are being serviced by one counter person from the moment you walk in to the moment your food is served. These gals move fast and are accurate with your order. If your looking for a more laid back experience then you should go during the afternoon where it is a much slower pace.
I go with my son after school a few times a week and have lunch every Friday with my mom. The girls are as sweet as sugar buns, very attentive and very sweet. Ask for Anna, she is super sweet and always willing to help you pick out the perfect snack or Rose who always has a joke for the wait in line.
As far as the Monica, who had a bad food experience … if it was that bad then you should call the owner and tell her! Andrea has a passion for good treats and her staff is trained to do the same… instead of complaining … be pro active and pick up the phone… this is a local spot who does not need non local bashing our spot… we like it local with our old people and all !!!

Won’t ever go back. Besides the impatient BAD attitudes behind the counter, the cake I purchased turned out to be super dry and tasteless. The cake wasn’t good at all, the only remarks I got were negative. :(I got it for my dad and step mom on a special occasion and the cake should have been a highlight but ended up being a bad experience. I also got a slice of cheesecake and that was just as bad. I threw it away. Too bad I was too far to go back and get my money back! Not worth the money in my opinion. They should really focus on customer service and a good baker. Sorry.

I don’t know why anyone would complain that the clientele was old — what difference does it make? The quality of the food is excellent, the food is all fresh, the recipes handed down for generations and the portions are generous. The owner aims to please everyone who walks in the door. the reason you may not get a smile at the counter is because the counter girls are all hustling to get customers taken care of as quickly as possible. I would rather get fast service than a smile any day, and by the way, if you smile at them, they’ll smile back.

My family and I start every Sunday morning with brunch from Sugarbun. Their bagels are amazing. I would highly recommend stopping in.

Had an absolutely wonderful experience ordering my cake from here. For a busy, bustling bakery they were extremely attentive, accommodating, and reasonably priced! I spoke to the owner more than once and she even texted to ask me if she had the correct sprinkles! I ended up with a beautiful double tier red velvet buttercream cake. She came out to greet me when I picked up the cake (telling me how she enjoyed making it) and one of the employees even helped me bring it to the car. I can’t even tell you what I would do to improve on that experience because it was perfect. I will definitely be returning.

The cookies were good, and fresh. But the staff attitudes were a real turnoff and because of that, I doubt I’ll be back. I was visiting my friend, who had just moved to Howard Beach and had heard Sugarbuns had good desserts. I was craving something sweet so we went over.
The first thing I felt was a sense of impatience when I didn’t order immediately. I was barely in the door and had just started looking; I can’t decide that quickly. And there were no prices listed. I asked a grumpy counter girl how much the cookies were. She quoted me the price per pound. I said, how much individually? She said, in a sarcastic tone like I’d just asked the dumbest question ever, «I dunno – I gotta weigh ‘em.» Meanwhile, the other girl seemed impatient with my friend, who is hard of hearing.
I settled on a couple of cookies and coffee and my friend and I sat and ate and caught up with each other. My friend had ordered the Linzer tart and said it was one of the best she’d ever tasted. I liked my cookies, and said I might want to order some other pastries to take home to my husband.
But I didn’t realize how late it was getting. Suddenly an employee came over to our table and announced they were closed. I said, «Oh, I wanted to order some thing else… is it too late?» Her answer was an unsmiling and flippant, «Yeah, we close at 5.» I know that doesn’t sound too bad when I type it here, but the way she said it definitely left a bad taste in my mouth. Like, «Oh, well, sucks to be you – guess you should have thought of that earlier.»
A better response would have been, «Oh, I’m really sorry, but we just closed out the registers.» Or, «I can ring something up for you real quick; what would you like?» Or even better, to come ask us BEFORE 5 if we wanted anything else. No, it was exactly 5 o’clock, on a Saturday afternoon, and they wanted us gone.
If this had not been my first visit to Sugarbuns maybe I would have brushed this off. But I see other people here on Unilocal complaining about the staff’s attitudes also, so I suspect it is a recurring problem. Maybe the bakery doesn’t pay them well enough, or the boss treats them poorly, which would be sad, and I would feel sorry for them. But my first impression made me not want to return. I can get baked goods anywhere and I’ll pick a place where staff is more pleasant.

Don’t get all the bad reviews
Sure there is a lot of old people coming to shop here, but come on, old people are cool. Most of them have a lot of wisdom and stuff. Anyways, this is one of my favorite breakfast places in Queens, I often come here for coffee and a morning vypechka. I love the danishes here like no other, and the cinnamon buns are great as well. The one thing I feel needs improvement is worker attitudes, smiling a bit dont hurt.

I drive down Crossbay quite often and never really noticed this place lol. I recently bookmarked it and got the chance to try it this past Saturday.
THE EXPERIENCE:
My bf and I went in at noon and the place was a little bakery with some tables to the side. All the tables were full and there was about 10 people people waiting, Mostly old folk… in fact they were all old. As soon as I entered, I wasn’t feeling the atmosphere, I’m not sure if was subconsciously because of the reviews I read, or that I was really uncomfortable. So there wasn’t really a line (just a crowd) and there was only about 2 girls working the counter. We weren’t really greeted with a friendly face or smile. My bf was treating me to brownies because for the past month, It’s all I want and Ive been looking for a good place. So he asked and the lady said they just finished baking. So we waited a few minutes while they finished frosting. He also ordered some donuts. He went up to the counter to pay 2 mins later and then she told him that she forgot the donuts after he paid with plastic, for which there is a minimum, so he didn’t bother buying the donuts.
While he was paying I grabbed a table quickly after this old couple left. They didnt clean up after themselves, they left all their crumbs, plates, napkins, cups, on the table… Not sure why they couldn’t throw it out themselves. The workers are busy, its crowded and they can’t clean the tables, you see that its crowded and people are waiting for a seat, why can’t you be courteous to other patrons and just clean it! My bf threw it out but after a few mins we decided not to stay.
MY THOUGHTS:
1) I don’t know if its just me but going into a bakery should feel whimsical like walking into freaking candy land, I feel like everyone should be as sweet as pie and have a huge smile on their face. Especially if its named SUGAR BUN!
2) Too crowded– I don’t know if there is limited time to eat at a table but there should be.
3) Understaffed at the counter
4) The brownie is decent
Will I come back? Probably not.

For me the absolute best plain bagel with butter in town. Loooovvvee it. Iced Hazelnut coffee… Boom a great to go breakfast.
Service…hit or miss. Some are very pleasant others well not so much.
All I have had is breakfast and can say its good!
Sugar bun is a quality local bakery. Very clean, nice assortment of cakes, cookies, breads, etc. some days a local place goes further than Dunkin.
They have a Black and White Bunt cake on my radar… will update review once I finally gave it.

I have to agree with the other minorities who have encountered some hostility at this place. I think that they have either taken steps to improve this aspect or, the employees have come to accept it.
That being said, I only come here for breakfast, and my menu range is minimal. After 1 bagel here I know .don’t get bagel’s from here! I usually stick with pancakes or eggs.
The really star of Sugar Bun is their coffee… How they make such delicious coffee… I don’t know…

Worst attitude by every server behind the counter. Not just 1– ALL OF THEM THINK WHO THE F$CK THEY ALL ARE. Their sandwich meat is old and has a funky smell to it and it’ll set you back about $ 8.50 for a sandwich on a roll or bagel. Insane price for a lousy sandwich. Oh and they don’t know the meaning of light mayo or light mustard. They cake that stuff on the roll no matter what you tell them. I’ve been here 3 times in 1 month and EVERYTIME had a worker with an attitude asking whattayou want and got my order WRONG. The place is packed with Howard Beach seniors only because Dunkin Donuts is 4 – 5 blocks away and they won’t walk there.
I’ve been here 3 times and that’s it. Strike 3. No more of this over rated bakery for me.
SO TO SUM IT UP, HERE IS THE SIMPLIFIED REVIEW:
Food sucks, Coffee is never hot or fresh, way overpriced for what you’re getting, they will mess up your order no matter what language you speak and the mob wives behind the counter need some major attitude adjustment. DONE.

Not a big fan of this bakery. The service is so so, the cakes are sometimes really good, but sometimes stale. If you eat in their café, they rush you out to turn the table over. Their sandwich platters are very expensive and they nickel dime you to death.
Also, back in the day, I worked in the store next door and dare I mention some of the «critters» that would pay us a visit every so often…