Galaxy Stone Works

Galaxy has installed 2 countertops for me in the last month. They have a large inventory and are well staffed. Their management team is knowledgable and the install crew is great to work with. Whether it is quartz or granite, Galaxy has it all. Give them a try, they will take good care of you.

Amazing company to do business with! The clean up was quick and easy. Staff was super sweet ! Counter tops look amazing :-)
Very impressed !

Pleasure doing business with Galaxy. They helped me pick the perfect slab for my new home! Great prices and even better customer service. Life long customer.

I just had my countertops installed and we are so pleased with the entire process! Everyone that we encountered was friendly and helpful. The process has been the best part about our construction project. They referred us to Elemar who was a friendly partner of theirs. Thank you team for your help, Jazmin, Perry, and Joel! We are looking forward to doing our vanities next! I will recommend you to all our friends!

We ordered Silestone for our kitchen countertop and bathroom vanity in February. Now, it is July and the job is not finished.
My advice is simple. Ask them if they have someone in the area to prepare the template and install. If they answer no, ask them what days they are in the area. You will need to add the time to your schedule, because ANY change or if they are busy will cause delays until they can return.
Read all of the documents carefully. They will email you documents asking you to approve specific items in the document. BUT, if there are other items on the documents that are incorrect, they will claim that you approve the incorrect information. READ EVERYTHING CAREFULLY!
If you live outside of Salem, they will show up late. Ultimately, they installed our countertop at 6pm in the evening, finishing up at 1am. They would have been later, but one of the slabs was not cut correctly and had to be re-​fabricated.
The re-​fabricated slab was still incorrect. But, we have had enough and decided to use a different company to finish.

We’re very pleased with the professional workmanship that Lowes and Galaxy Stone Works provided. We had three estimates before we chose a company, and Galaxy Stone Works and Lowes’ price was far better. Shahin was great with keeping us informed of scheduling. Perry did a great job of template measuring and Jamie, Sean and Fred did an excellent installation job. They were very conscientious about covering the floors and cleaning up afterward. We highly recommend this company.

Galaxy did our custom counters. They are amazing and perfect. Great follow-​up and attention to detail. more places need this type of service.

Wonderful experience. I was a little skeptical after reading some of the reviews, but I felt so comfortable with my experience with their salesperson, Terry, he really seemed to know what he was talking about. After talking over the project with my girlfriend and receiving a very competitive price, we decided to go with Galaxy. That was a great decision! They did a great job of keeping me in the loop and having a very professional and enjoyable experience. The template person was very insightful and gave a couple great recommendations. After about a week and a half their install team of Steve and Sean came out and did a wonderful job! The final product looked AMAZING! I felt like all the employees really cared about making sure we were happy and enjoyed working for the company. I would highly recommend using Galaxy!

Terrible experience — unless you like the run around, delays, and false promises. What was to be a 4 – 5 week template, fab, and install process took more like 10 weeks with repeated rescheduling, delays, and unapologetic corporate speak.
I’ve used Galaxy for a number of years and liked there work and proficiency; however, recently they seem to have taken on too much and cannot deliver on time or with consistent results. I was so fed up with their delays on my last job that I went out and purchased a hole core and finished off the job myself. Their head-​office response regarding rescheduling delays was ‘they make no guarantee on delivery’ so no bill reduction or other financial consideration.
If you choose to work with these people don’t make my mistake — get everything in writing, confirm dates (have them sign/​initial on dates) and put in a clause for compensation if they delay. For me, I’m done with Galaxy. There are plenty of more attentive, on time, quality countertop outfits in town.

Amazing experience. First the template specialist (Phil) was amazing, he made great insights into a very uniquely shaped counter top (hour class) and offered superb advice on seams and overhang. Additionally, the piece of granite they provided was beautiful, tons of quarts, tons of movement, and lots of grain. The installation was fast and very well done and the sales staff was friendly, never pushy but always there with well informed answers. Overall I would recommend to anyone.

Great service and great team! Thank you!