Hudson Ford

Saturday February 20^th my husband Luke and I went to Hudson Ford and met with Brandon in Sales. After reviewing the 6 remaining 2015 Ford F150 4X4 FX4 within 300 miles. We decided the tuxedo black metallic one was the one we were interested in. Brandon asked for a $ 500 deposit and that he would hold onto it in good faith, no paperwork or contract signed. Brandon said that he couldn’t call the location until the following Monday to find out if they could get the truck to Hudson. We said that would be fine.
We decided to go check Morrie’s Ford in Buffalo MN website to look at the truck further; because that is where Brandon located the truck we were interested in. After speaking with the sales man from Morrie’s, we found that the truck was $ 5000 less than Hudson Ford. After talking to the loan department at Morrie’s they couldn’t find how the interest rate from Hudson Ford was determined. As they had contacted the same banks and couldn’t get a matching rate for the same 84 month loan period. The rate given at Hudson Ford was a LIE and had not been bank approved. We called the same day Saturday February 20^th within 2 hours of leaving Hudson Ford, and told Brandon that we decided not to get the truck, that we would be back to pick up our check. He acknowledged that and said that would be fine.
We decided to purchase the truck from Morrie’s Ford in Buffalo that Saturday February 20^th. Brandon called Monday February 22^nd at 109pm and said that he could get the payment down to $ 536 and that Brandon checked and said that the truck is still available if we would like.
Luke and I went to Hudson Ford Monday February 22^nd at 6pm to pick up the check that we left in good faith. Come to find they decided to deposit it without notifying us and without our approval, no paperwork and no contract was signed. Carol was the only check signer they had, and that the other check signer would be there tomorrow during normal business hours. Brandon knew all this time we were coming to pick up this check. And out of GREAT inconvenience my husband Luke has to go back to pick up a refund check, for a check that was deposited without our approval and without any product we HAVE NOT RECEIVED OR CONTRACTED from Hudson Ford!

I am so frustrated with Hudson Ford right now… And I don’t want to be! My family and I have bought at least 7 cars from them over the years. It’s our go-​to Ford place. Unfortunately my experience there this morning was enough to deter me. I bought a 2013 Ford Focus there last year that underwent a full certified inspection (like they claim all of their cars do) and I have had nothing but problems with it since I bought it. The clutch was bad when I bought it (unknowingly to me) and I had it fixed immediately. Since then it has gone bad another time (within a year!). It took them 3 ½ months to get the parts in and another 2 weeks to get me scheduled for service. Also since buying the car I have had problems with the control module. Anyways, this morning after waiting three months I brought in my car to get the new clutch and was planning on leaving with a loaner that I had scheduled. I have loaned a car from their multiple times over the past year due to problems with my car that they sold me. Every time I have gone, I give them my license, my credit card and my insurance info. I did the same this morning and unbeknownst to me they have added a new policy in that requires you to have your actual insurance card, not just your insurance information (just implemented this month). I was visibly frustrated with this as I had drown to Hudson and had organized my morning around dropping my car off before work. Hudson Ford was less then sympathetic and definitely came off as rude. Now, I completely understand that new policies are put into place frequently in business, and I do not expect special treatment; however, I do expect fanatical customer service. A car is a large purchase, and getting work done on your car is not cheap either. I am loyal to Hudson Ford, and I expect the same in return. This morning that was not the case.
UPDATE– The general manager just called me to follow up on the service from this morning. She was extremely apologetic and offered a free oil change. I am just thankful that somebody listened to me and offered to make things better. I know that a general manager cannot control every situation that happens within their business, it meant a lot that they are attempting to make it up to me.

They call it «Quicklane» but it’s by far not quick. There is always at least a 45 minute wait to get your vehicle in and then they have to do the service to boot. It should be called Slowlane.

Join the Ford Owner Advantage Rewards Program. With this program, every 5^th oil change is free and for every $ 1.00 you spend you receive a 5% credit towards your next visit.

I was driving my 3 month old Jeep Cherokee up to a White Bear lake area dealer for an adjustment which was under warranty. My wife was following me in her 6 month old Ford Mustang Gt. As I pulled into the dealer I noticed she stopped kind of in the middle of the dealership parking lot. That seemed strange, but I am in a hurry to drop off the Jeep so I proceed to go into the dealership to give them the keys etc. I come out and encounter a lovely looking creature who bares a striking resemblance to my beautiful wife. With the exception that this beautiful creature has an angry scowl that could peel chrome off your bumper. WTF happened here, and is this going to end up being my fault some how. So I approach the apparently mortally wounded person formerly know to me as my wife. Hi honey (in a very neutral non commital voice) ready to go? Well no she says, YOUR, car just lost its clutch. What are you going to do about that? To this my response was to open my mouth wide and cock my head to one side, similar to our dog when he has no idea what is going on. Ok count two 10 and respond in a reassuring confident voice as if you have this totally under control for sake of family accord. So I say HUHHHHHH? Need less to say that was not a well thought out response and did nothing to furthur her view of my ability to handle said situation. So I finally get my s— together and take a look at the clutch. It wont disengage at all, linkage under the hood looks ok, fluid reservoir for the clutch is full, but the pedal is really stiff. So I finally am able to knock the 6 speed into neutral. We call Hudson Ford and explain and they have a tow truck on the road in a few minutes.
So while we are waiting we get the friendly Staff at Barnett Jeep one by one coming out from the service and showroom area too admire the Wifes shiny black hot rod. They were really entertained that this gorgoues Ford product was totally helpless sitting in plain view of the show room full with Dodge Charger SRT’s and Challenger SRT’s. They were even kind enough to take pictures of our helpless mustang. They were so thoughtfull! To be fair I would have laughed my a** off also if I were in their spot. Any way we loaded up the Mustang on the flat bed and rode to Hudson. They couldnt have been better about it. They had a Lincoln MKX for us to use no charge for the next 2 weeks while Ford Factory guys tried to figure out what happened. Turns out the placement pins for the clutch, which are on the flywheel and should be the strongest of pretty much any of the clutch components had sheared off (well 2 of the 3 had anyway). They claimed to never having seen this on the Mustang and my searches on line to Ford enthusiasts turned up no other cases. Hudson Ford did every thing in their power, they replaced all clutch parts and cleaned and shined and even detailed a few minor scratches on the Mustang and never failed to keep us advised as to its progess while it was with them. So I would classify their service after the sale as the best I have ever encountered from a dealership. We special ordered the the car new from them because they were willing to take the time to order it exactly how we wanted it. We cant comment on trade in value given etc since we just paid for the car. But they sure have their service department sorted out and actually they have just recently expanded their service area. Oh yeah I am still happily married.