Today’s Vision

Worst service ever, not professional at all that lady that helped at the beginning not even knew how to read my prescription thankfully they had another staff who seemed more prepared. I ordered my contacts over 2 weeks ago and still haven’t got a call. Definitely, once I get my contacts I’m not going back to this location ever. I would’ve imagine, that for the prestige of this company they should have more trained staff and be serious about delivery time without blaming holidays or DHL come on.

Dr Kelli is wonderful and extremely friendly. On the other hand her staff was not very helpful. I had recently gone for a contact fitting and they receptionist told me she would call me on Monday after contacting my insurance company and let me know when my contacts would be ready… Monday comes and no phone call so I waited till Tuesday evening and still nothing. Called them on Wednesday and was told yes my contacts were ordered. No mention if my insurance company gave them an issue or not… not told if it was covered. I got to pick up my contacts and I am THEN told my insurance wouldn’t cover it and I had to pay for my contacts. If this was known when your ordered them WHY not call the client like you said you would and advise them of the situation? I let her know to please advise me if things are not covered since some people in this world need to budget expenses.
After I paid, the receptionist was giggling with the other one in a mocking sense. REALLY? Right in front of my kids too!
I am very frustrated at the lack of communication and lack of respect they showed me. Very disappointed!!!

I chose to go to Today’s Vision because it is convenient to my house, which I recently moved to, and is also covered by my insurance. When I walked in, Dr. Bertsch went on and on about how terrible my vision insurance was. To be honest, I have never used this vision coverage before because it’s new health insurance, and all of my previous health plans varied based on my insurance. I was taken aback by this because I thought it was flat out rude. We then proceeded to go to the back and Dr. Bertsch noticed I was wearing colored contacts. She then proceeded to criticize this decision and after my eye exam, Dr. Bertsch went on to tell me how bad my eyes were due to the colored contacts. I’ve been wearing colored contacts for 12 years, and I’ve never once felt ridiculed like I did by Dr. Bertsch. Granted, I am guilty of wearing contacts longer than I am supposed to, but I take them out every night and never have any eye problems. Dr. Bertsch led on like I was going to go blind if I continue wearing colored contacts. After the eye exam, I went to try on contacts and was told the contacts I used were no longer available and she only had one type of colored lens. While trying on the contacts, Dr. Bertsch CONTINUED to criticize me for wanting colored contacts! I tried the one pair or colored contacts she did carry and did not like the fit at all. I then went on to agree to order clear contacts if this was the case. Once I was checking out, I had Dr. Bertsch double check the insurance she had on file for me. Turns out, she did not have my correct insurance, and the insurance I have is much better than what she expected. Once she realized this, she went on to tell me how good my insurance was and was explaining that she wasn’t going to make any money off of me if I had the insurance she had previously mistaken. This then confirmed all of my feelings about this practice. I was getting treated like a dog based on what insurance Dr. Bertsch thought I had. I then went home and double checked the type of contacts I was currently using, then went and called the office to confirm they did not carry these lenses. The girl told me yes they in fact do carry these lenses. I told her to cancel the order Dr. Bertsch was going to place and order these instead. Apparently this particular lens will be discontinued at the end of the year. That’s fine, when I get to that bridge I will cross it, but for now these contacts will get the job done. Flash forward one week, my contacts came in and I stop by the office to pick them up. I was going to try to give Dr. Bertsch the benefit of the doubt. As she is ringing up what I now owe for the contacts, since these were more expensive, I double checked with her the amount I had already paid towards contacts at my exam. She then gets flustered, and tells me what I had already paid and then mumbled that she didn’t even charge me for the fitting (yes she did, I looked at my receipt as soon as I got home). I questioned the amount because the numbers weren’t adding up to the total and she would not give any explanation to my concerns and told me «I don’t have time for this, I have to go.» In the end, I was getting charged the correct amount, but needed clarification on what my insurance was covering and what I had already paid. I would never recommend anyone to this practice. No wonder there are never any cars in the parking lot.

Went in today for an exam. This is a relatively new Today’s Vision shop and it is very nice inside. Everyone I have spoken to has been very nice. I went in for an exam and to discuss my changing eye needs. I really want to wear contacts, but have dry eyes and need reading glasses if I have contacts. If I go with glasses, I will need progressives. So, I came in early and they could see me right away. My exam was quick and thorough. Dr Bertsch is such a sweetheart. We chatted and she told me all of my options, the pros and the cons. We settled on giving contacts a try for a week. I got fitted, payed my co-​pay and was on my way. What a breeze. I have to go back next week to get things checked out and decide if I want to go with the contacts or glasses. I’ll update my review after that, but I have to say that so far, this is a great shop. I will send the hub there for his exam.