Chuck E. Cheese’s

Best Birthday Party Ever! We did the VIP party where we had the whole Chuck E Cheese to ourselves for the first hour. Guillermo was our party host as well as the manager on duty. He was a ROCK STAR! He always stayed in contact with me. The whole opening crew was fantastic. The team members went around checking all the games were working and when we had an issue with one they came over and fixed it immediately. Everything was set up and ready for us to hit the ground running which was nice because that’s all the kids wanted to do. I was a little nervous because of the other Unilocal reviews but I’m glad my fears were not realized.
A HUGE THANK YOU TO GUILLERMO AND THE WHOLE CHUCK E CHEESE CREW FOR A GREAT PARTY!!!

I have been trying to get the corporate headquarters to get the parking lot cleaned and employ a new gardener. the planter strip around the parking lot is deep in old cups and toilet paper. the two donation collection bins are attracting trash around them. furniture is dumped on the loading dock. No one on staff picks up anything on the parking lot anymore. I was inside on Saturday and it was ok inside but the outside is dirty. the other moms agreed it was looking rundown.

It’s sad that this place used to be my go to place almost every weekend with my 4 small kids until March 30 2016 my family and I went there just to give our kids a fun afternoon while they were on spring break. So we arrived there at 6:45 and after being in line to order food and coins, we finally placed our order at 7:00pm. Our kids played for a good while waiting for our food to arrive to our table. And it was at 8:00pm that I heard that someone on the speaker said that they were closing in one hour, my first thought was that we still had not gotten our food yet and that we would have a little bit of time to eat. We still waited until 8:15pm and still there was no sign of our food coming, so we decided to go to the cashier counter and request our money back to just leave the place and take our kids for dinner somewhere else. Well, we waited for 10 more minutes until some girl came to ask us if we needed anything, so we asked kindly but serious if we could just get our money back because it was late and we never received our food, she said that she didn’t know how to do the transaction and she went to the kitchen to call her manager. Ok, so the manager comes out and said in a mean way that he would give us our money back but he wanted us to give him back the coins he had purchased, so my husband told him that our kids had used them already while we were waiting in the place for our food, so this guy gets mad and starts demanding to give him back «his» coins, my husband with an already tired face told him that it was fine but who or how was he going to give us back the time that we had wasted in the place?. So the manager who by the way goes by the name of «MEMO» started cursing at my husband in front of our kids and in front of other adults in the place and to my husband that if we didn’t fucking leave «his property» he would call the police on us. It’s like really??! What did we even do??. So we stayed because it was closing time and my kids needed to go potty, and right when we came out of the restroom the cops were there and the «manager» was telling them that it was us the ones giving the place problems. We just went up to the police men who by the way were professional and polite, we explained to them and they just advised us to give a bad review on the place and to call the corporate office. Our kids saw everything and more people did too, it was kind of embarrassing in a way but since we never did anything wrong, we didn’t fear anything. So there you go, now my kids even though would love to go to that place, they also fear that guy will be there to ruin our day again. I hope he gets the message and could go get some costumer experience before someone decides to put him as manager because he does not have any manners or is customer service oriented. By the way, there was also another family waiting on their food and when they received their food 15 minutes before 9pm (closing time), they received their food in to go boxes… That’s how bad it was, and the place was not even that busy with people, it was mostly because of lazy young employees… Please chuck e cheese, you could do better and hire people that actually would want to work.

Been taking my kid here for a few years and it’s been about a year since We’ve last been here. Went today on a Monday and the place is filthy, smells like a locker room. Gross., not sure if I’ll ever bring my kid back, seems like it’s a breeding ground for disease. Clean up your act Chuck!!! Disgusting, I wouldn’t eat here for damn sure.

It is a typical chuckecheese… Kids running around acting crazy out of control. I wouldn’t expect anything else at a place like this for kids. Yes it may be hard to keep your kids under control and to keep an eye on them while they are running around all over the place, but that is part of coming to chuckecheese. The food is overpriced for sure and doesn’t taste all that great. I mean the kids don’t know the difference. You could serve them just about anything here and I don’t think they would care. It’s all about the games and getting tokens. While we were here chucky walked around throwing tokens to the kids so that was funny to see the kids go wild after chuckys tokens! You cash those tokens in for some crappy toy like a yo-​yo or something and bam! The best day of a kids life ever lol chuckecheese is a money pit though. It wold be nice if they saved parents a buck or two and lowered their prices. But can’t have everything you want I guess.

JUST DONT BRING YOUR KID IM WARNING YOU FOR YOUR SAFETY!!! Found kids boogers on the game handles and the pizza was not even cooked right all burnt and when i asked for a new one they said i would have to pay for half of it again??? assholes and holy shit the bathroom why dont you just call it the trashcan there was baby diapers all over the floor and shit paper towels not even throwin away in the trash can like lazy ass workers at this place thats why your getting paid!!! Too do a job!!! Yea if you plan your kids birthday party here your a low life sorry its the truth i’d just do there birthday at a park than here

I come to this Chuck E Cheese ALL the time because I live super close. It is the WORST place ever! I have been here and they’ve left bottles of cleaner on the tables, a razor blade, and one of the maintenance/​cleaner guys are extremely rude to the kids. Its a white guy about 23 with shorter brown hair (not the long curly haired guy). The staff just sit at the tables talking to each other. My son was waiting to ask one of them a question and they completely ignored his request and continued to talk to each other. I have to get up and ask them to do there jobs instead of talking to each other. I have been coming to this Chuck e cheese since I was a kid and about a year ago it changes ownerships and that’s when it changed. I’ve only seen one lady that actually works hard and it’s a older lady (I believe Mexican) with brown hair.

Had my daughter’s 3^rd birthday here last night an I can’t say enough about the customer service and overall experience. We got there early to set up and right away our party host came over to see if we needed any help. Even though our party didn’t start for another 20 minutes. Our party host was very friendly, and really kept our party moving. When my daughter went in the ticket blaster she was kinda confused about what to do so once the wind stopped she dropped all her tickets on the floor. The host actually handed her a handful of tickets so she wouldn’t walk away empty handed. The food was pretty good, ur topical pizza and salad but definitely worth the money. Also just a side note, the location is clean, no broken games, and parking isn’t an issue like the harbor location.

This is the cleanest and best run Chuck E Cheese we have ever been to… the Pizza is tasty, the Salad bar is fresh, and the customer service is friendly & efficient… plenty of parking & in a safe area far from traffic congestion or huge crowds.

Very disappointed, this one female employee at the prize counter was really rude to us by flipping us off like she was annoyed by us. First incident, the red ball Chuck E Cheeses offers us deflated and when my mom first asked her, she gave a mean look at my mom and took the ball for repair and never gave it to her right away. For a few minutes, the employee threw the ball at my mom. The second incident, when me and my little cousin wanted a prize at the counter, she threw the prizes at us. She doesn’t even know customer service and only does it for money. I wished I knew who the manager was.

Don’t come here too hungry. On a Saturday night you’ll wait at least an hour and a half for your food. Ridiculous. They need more help at this location. I want to come here and play with my kid… not wait for my food.

I take my kids here once a week and my kids love it here. Wish they had the bumper car ride so I don’t have to drive to the one on harbor. Over all it’s good!

This place is fun but it smells like piss

Had my son’s birthday party and couldn’t be happier. Guillermo helped us out and was greath very attentive and he provided great customer service. Food was decent, kids had fun, not too crowded, what more could ask for? Thank you Guillermo and thank you Chuck E. Cheese!

Wow wow oh my gosh today was like the craziest day here all these strikers in really short short shorts and bikini tops come in for a birthday celebration oh my gosh

We have gone here at least a half a dozen times now. Plenty of games and hardly see any out of order. A lot of seating. My stars have decreased since last review because this place is clearly UNDERSTAFFED! Tables had food on them the entire 30 – 45 minutes we were there and we had to wait a few minutes at the exit since they had no one to check our stamps. Only one lady working the counter and exit. Hope they hire more people to clean and help guests out.

I have no idea why kids love this place. you want your kids to be sick afterward, then this is the place to be…

WORST CHUCK E CHEESE EVER!!!
I saw the MANAGER WALK OUT of the bathroom stall, and needless to say it was COVERED in urine. If you’re the manager and can’t take the extra 5 seconds to clean up the bathroom, your priorities are wrong.
I found a CIGARETTE BUTT in front of the gift shop/​toy store where kids cash in their tickets. After informing the employee behind the counter, he looked at me as if he didn’t know what I was saying. After a half ass attempt to look over the counter, he stated nothing was there and continued handing out gifts to children. Imagine if a little kid were to pick up that cigarette butt… How did it get inside in the first place… Very poorly managed

Everything seems clean except the soda area. Shouldn’t be drinking soda anyway. Pizza is edible.
Here for my daughters friends party. It’s fun to play games with my son. Too bad they raised the price to .33 a coin from .25 but you can find a coupon online easily to get 100 coins for $ 20 or .20 a coin which isn’t a bad price. They have fun games that all work. They updated the basketball game to a newer model and added a baseball game to accompany the football game they already had. They have a cool two player snowmobile game and a boat game. The VR Simulator car game is my favorite. Only worth it if you have the 100 for $ 20 coupon.
Tell your kids to look for tickets left in games.

As a parent I’ve spent a fair amount of time in Chuck E Cheese locations. But, I really enjoyed this one, they seem to have more space. When I was little, Chuck E Cheese pizza tasted like cardboard with greasy cheese on it, but not anymore. The pizza tasted good and was a great value. The talking animatronic characters still creep me the F out, but the kids seem to dig it.
Lots of games and space for the kids to play. I love that Chuck E Cheese checks to make sure that parents are going home with the right kids.
If you need to host a childrens birthday party, this is the place to go.