Yesterday was a five star day. I moved to Long Beach over a year ago. However, some things are too important to take a chance on local services. Planning the day, I made sure I had ample time for my cellular needs. I discovered that the T-Mobile accusation of Metro PCS allows new/returning customers to have a GSM(the International technology) phone. My purchase of a new Firefox(not Apple or Android) smart phone has resulted to be wise investment. The porting from T-Mobile to Metro was effortless. The reason for the Five star review is due to the great service. The salesman took time to investigate the features of my new device and explain them to me. This is the latest platform in smart phones at at this juncture manuals are not available, even a simple basic manual is nonexistent at this time. However the features seem intuitive to an experienced user, which is the reason why the Salesman was able to discern the operational charismatics. Bottom line — I got real customer service — not the usual rush job one receives at a competitive brand corporate store. This is one of three stores owned by the same family. I have visited and used two of their stores and I always received five star service.