The Home Depot

I have to go to Home Depot frequently, and this is by far my favorite Home Depot.
This Home Depot is never crowded. I can get my things quickly and get out of there. Isn’t that the ideal of every frequent Home Depot shopper?
The help is the best of any Home Depot I’ve been to. Their Pro Desk is in particular is the most helpful of any Home Depot I’ve encountered. Michael is the best!
When Home Depot ditched phone sales for «text to confirm», their Pro Desk staff was well versed in it from the very beginning, while every other Home Depot I’ve ever been to was confused and fumbly about text to confirm for months on end, to the point that I had to help the employees of other Home Depot locations with the process.
One time, Queens/​Bulova Home Depot told my father he needed to buy a whole new drain for the shower pan he tried to buy there, and in the process, waste at least 45 minutes of our time. This Home Depot in Huntington told us straight out the drain is supposed to come with the shower pan and made sure our shower pan came with a drain. That’s the kind of service I’m talking about!
Every Home Depot should be like this one.

My boyfriend and I went to the Home Depot located in Huntington, NY about a week ago looking to renovate our kitchen. Alan was so kind to help us design our dream kitchen. There was a misunderstanding with a promotion we were offered but Alan went above and beyond to ensure the problem would be fixed. Alan delivered excellent customer service and we couldn’t be any happier. We look forward to working with him for future projects!

I shop at this location frequently, and for the most part, have had good experiences, until I encountered the head cashier, Vivien. This woman, in my opinion, doesn’t have a clue about customer service, and she gives this store a black eye, every time I have to deal with her. She appears to have a «chip on her shoulder.» Management should consider giving her a position where she doesn’t interact with customers, or, better yet, transfer her to the competition, Lowe’s.

Not a bad place, as far as HD is concerned. same layout as all the others. this one was a bit cleaner. There were an abundance of floor staff available to assist me.
They had free cookies throughout the store, which was nice. The quality of women to look at here is much better than other HD I have been to.

I used to really dislike Home Depot. Any location I visited was understaffed yet unhelpful individuals were always stationed inside trying to push home-​remodeling packages on you, instead of real employees. But after Hurricane Sandy, at least at this location they really sprung into action. Sure they didn’t have gasoline-​powered or any other generators day after day but it wasn’t for lack of trying. Their system was very organized, calm and fair. Sure I noticed a serious looking, black-​clad security guard with a 9 mm at his hip but he mostly stood in the shadows, faded into the background. Customers and employees alike were all very peaceful and good-​natured.
Home Depot is good for a few things. Need a shovel? Hedge clippers? Chicken wire? Yes. It was great for organic plants too but there weren’t any organic plants or seeds this season. Not one! How about offering variety? Ugh.

Poor customer service. This home depot seems understaffed and almost every employee you ask for help just points you in the direction of the item you are looking for, often in a condescending manner.

I never thought I would say this about a Home Depot, but the customer service here is really great. The employees here will actually approach you and ask if you need help finding anything. And they are pleasant and helpful and even somewhat knowledgeable. I realize that this might sound like the bare minimum of good customer service, but I used to live near a Home Depot (in Brooklyn) that was so awful that I refused to shop there because you could never get help from the employees, who would hurry off in the other direction if they saw a customer approaching. The Huntington Home Depot is a shopper’s paradise compared to that one.

Ultra Huge Home supply box.
Home Depot dots the landscape and unfortunately I need to venture in to them every now and again.
Some are better than others and this one is more or less middle of the road with regard to helpful employees.
They have pretty much what you expect Home Depot to have. The people that work here range from knowledgeable to doofus. You just have to keep asking until you hit someone with some gray matter.
Huge parking lot outside.