JCPenney

Pretty surprised by all the bad reviews for this store. This location has come a long way — it has been totally remodeled and is one of the bigger JCP in the area. It has two floors with the men’s & women’s clothing — PLUS a Sephora! — downstairs and the home items (including furniture and mattresses) and children’s clothes upstairs. The store looks brighter and more modern after it’s remodel and the selection here is really good, too.
My review is primarily based on my experience with the Home goods section — more specifically, the window treatment area. I was in search of some very long curtain rods to cover an entire wall of windows, but I couldn’t find rods long enough to meet my needs. I searched high and low and even online, but could not find what I was looking for. I remembered that JCP sells custom window treatments and I went in yesterday afternoon. That is where I met Mattie Hill, a wonderful sales associate who works in the window treatments department. She was so helpful and patient with me as I spent about 2.5 hours looking at all of the options in their catalog and then designed the look with her to outfit windows for three rooms in my home. She provided some excellent feedback and was so sweet during the process. I was really impressed with her professionalism and I am thankful for everything she did to help me. My order should be in in about 2 weeks and I am excited to receive it! :)

The front desk staff is very friendly. The problem I had was I received a low quality hair cut for $ 32. The hairdresser didn’t talk to me, she talked other hairdressers. I probably will not be back

This review is for the salon. I printed a coupon off the jcpenney website to use at this salon which consistent of getting my eyebrows waxed, a blowout and a deep conditioning treatment, all for 25.00.
I have never been to this salon before so the real reason I went here in the first place was because of the coupon. The salon itself is tucked away in the rear of the jcpenney store. If your not familiar with the store it can be tricky to find. The salon is pretty good sized with lots of wash bowls, chairs, a waxing room etc. The clientele of people seems to be a lot of older ladies.
My stylist was friendly, but seemed nervous around me like she didn’t want to screw something up, didn’t seem confident in herself when doing my eyebrows, I asked her a series of questions and really never could get a straight answer.
Lastly I asked my stylist if she knew how to french braid and her response was «I don’t get that request often» umm that’s not what I asked, I asked if you knew HOW. I guess she didn’t because I walked out with some type of waterfall braid :/​
I won’t be back, I ll stick with smart styles in the Walmart s.

JCP is getting better

No customer service. I went in to buy 3 ties for my wedding and ended up waiting in line for 30 minutes. Check out #1 had one checker and 3 ladies checking out separately asking for a price check on every item since they were doing a $ 3 sale. Register #2 had one checker with a line down the asle. Register #3 had one checker with two ladies checking out but one lady would go pick up more clothes while the other stood in line. When I asked if there was another cashier I was told yes but she was busy. The other cashier (glenda which when I dealt with before coughed all over me and my purchase when she was sick) was hanging clothes and chatting with another sales associate. I watched this go on for 10 minutes until sure finally came over and helped the other cashier that was still dealing with the first customer. Note to your staff that of three is a line then call for help and don’t just stand there. I have bought from pennys for along time but after this doubtful I will be coming back as often. Dillard is more expensive but at least they ask of you need assistance and will check you out. I will be contacting the corporate offices and management about the sales associate I dealt with.

Bleh… what a mess this place was on Black Friday (around 10 AM).
So, I went to North East Mall to get a Sears gift card, but due to the traffic in the parking area I went ahead and used the JCPenney parking garage to gain access into the mall.
I realize that I wasn’t going at the optimal time for seeing how their service is normally (which I would probably give a 3 star rating for anyhow), but apparently after visiting Sears it was a fantastic way to compare how the management handled things when busy.
First of all, the escalator to go downstairs was broken and closed off. North East Mall is a one story mall and I had parked on the second level of the parking garage. So guess what the alternative was… yep the elevator. It’s Black Friday, the store is packed and the only way downstairs (within the store) is the elevator.
I don’t know the condition of the escalator at the time (it looked fine to me to use as a staircase), but standing in line to pack into a elevator (even though this is a larger sized elevator) was about as fun as you could imagine.
But like I said, I didn’t know the state of the escalator at the time, and this was surely a unfortunate coincidence for the store at the time.
The real reason why I give this JCPenney a 2 star rating is the store itself and how it compared to Sears (that I went to as well) during basically the same time of day.
Wow, it was night and day.
JCPenney was wrecked. A lot of stuff at JCPenney was out of place, shelves had piles of discarded clothing, and the lines were out of control –as in people crowding up walking areas-​, plus there was no floor representatives to be seen –unless you count the ones walking through the elevator line and taking off to the back area access-​.
Sears on the other hand was just about as busy, but the lines were under much better control (and out of the way of the walking areas), the store looked well considering the crowds, and we were greeted by floor staff in almost every department.
Of course, you can always argue that JCPenney is a much more popular store then Sears and that’s why it was in as bad of shape as it was (and I could see your point). But there were certain parts of the store that were just looked forgotten about and horrendous (especially by the dressing areas and elevator).