Men’s Wearhouse and Tux

I had a very mixed experience at this store today. I went in looking to buy a vest for one of the groomsmen in my wedding. I was helped by Ben who went the extra mile. The groomsmen is nowhere near my size so Ben even tried on the vest to give me an idea of how it would fit. He told me if it didn’t I could return it and gave me a list of stores with the next biggest size. Easily a 5 star experience. Then when it didn’t fit I had to return it. David, the manager, was with another customer. Returns require a manager so I waited while he finished with the customer he had. While I was in line waiting another customer came in. He then told me that he would be with me after he measured the other customer. A task the other two floor employees I guess were not up to. Then he pressured me to do an exchange without checking if it was in another store. He wanted to ship it to his store. I explained that I do not live close to his store and just wanted to exchange and get his help finding the store. He shook his head and explained to me that it would be better to exchange than return. I explained I would rather not. He reluctantly returned the item. He did not offer to help me locate the stores on my list. It seemed David only cared about sales for his store and not about the customer or the company.

This girl lace is awesome! They have a wide selection of men’s clothing. I go for the suits and they always have a good sale going on that makes it affordable.
If you venture in here you need to make sure that Kendrick helps you out. He is a young guy that has a knack of sizing up what I am looking for and making everything very easy. I went in and bought 5 shirts and ties today and it took me less than 30 minutes.

My recent experience with The Men’s Warehouse far exceeded my expectations. The business name has been with me since I was a child. I’ll never forget the commercials, «You’re going to like the way you look. I guarantee it!» So when it came time for me to up my wardrobe, the choice was clear.
I was greeted very quickly while walking into the store. Even though at the time they were very busy with Prom season and tux fittings, I got personalized service from Mary. After quickly getting my measurements and asking some simple background questions like, occasion, frequency of use and so on, I was given some great options. The suggestions Mary made were outstanding. I loved the way I looked! I couldn’t believe the quality of the items and in how much detail she went into about the color options and style of clothes I could wear each suite or coat. She made some great shoe and tie suggestions as well. One of my suites needed to be tailored, while the other had to be ordered. Both were complete ahead of schedule and when I came back to pick them up Ben did an amazing job and provided outstanding service making sure my items fit, and got me in and out in amazing time.
I could not believe the reactions I have started getting from complete strangers on my new attire. In the first 4 days of wearing these suites, I have received 5 random compliments from strangers on the TRE regarding how great the suite looked, not to mention from coworkers.
I’ll be a customer of The Men’s Warehouse for many years to come.

Excellent, excellent customer service! I had the good fortune of being attended to by one of the trainers that went the extra mile in accommodating my needs for a major event that I had to attend. I was also very impressed by the presentation shown in wrapping up items such as a necktie and socks after the transaction was completed.
The pricing is sufficient when you consider that you have designer brands such as Ralph Lauren, Calvin Klein and Joseph Abboud. I was very fortunate to arrive at a time when there were items that were a «buy one, get the second one free or half off» that suggested that they were getting ready to clear out winter inventory and make way for the spring designs. Either which way, I was impressed with the quality designers that this location had for the price that was set.

This Men’s Wearhouse location works for me because it’s close to where I work. I can easily pick up things after I get off of work because of my crazy hours.
I’ve been to this location a few times, and each visit has been very satisfying. There was a time when I bought a couple of suits for a trip that I was leaving for in a few days, and they told me that they could have it all ready before my flight out! As promised, I picked up my clothes before I left… nicely done too I might add.
I’ve also used their Tux rental service. They took my measurements, and my Tux was ready to go in time for the event… no incidents, no horrible misunderstandings… just great service!
The store has a great selection of suits and sport jackets as well as casual clothes. Whatever you’re looking for, you’re bound to find it here. The only negative thing that I have to say about this place is that I always end up spending a lot more than I intended to!

The manager and gentleman that helped us were very friendly and gave us tips on a suit my hubby needed. They were willing to work with us and were not pushing sales towards us. They were able to have the suit ready by the next day which was a nice gesture. The suit came out perfect!