Arby’s

Let me preface my comment by saying I am not a huge fan of Arby’s to begin with, but my family likes it, so I gut it up and go.
This one is pretty busy on Saturdays because it is close to several retail areas and a huge soccer complex. It’s also close to I-​70, and with Culver’s next door, it gets quite a bit of traffic from the Interstate.
However, they don’t seem to understand staffing for Saturdays, and service is always very slow.
With all of the explanations out of the way, here’s why it earns a two-​star rating:
First, out of the last four visits — two on Saturdays, the others during off-​peak time — every order had something wrong. Almost uncooked potato cakes on one order, no dressing for the salad on another, and on two separate visits, completely wrong sandwiches. That’s bad enough, but trying to get the problems corrected was not easy — the staff will not talk to people when they come back with problems, they want to keep taking new orders.
Overall, the food is OK — I think it’s a shade expensive for the portions, but that’s part of my gripe about Arby’s. I hate their current commercials with the annoying New York detective griping about where Subway slices their meat — WHO CARES where it’s sliced? I usually get their salad, and even though it’s pretty hard to screw up a salad, it’s always mediocre at best.
Sure, I know it’s fast food. But using the label of «fast food» to excuse poor service and mediocre quality just doesn’t fly with me.

This place was pretty busy on a Saturday around Noon so I thought if we ate here it would at least be fresh. The place was crawling with kids under the age of 10, I mean there had to be like 30 of them! They were running around, fingers in everything, and one particularly annoying little toad kept interrupting me while the nice young lady was trying to take my order. «Lady, lady, lady, lady» Urrrrrgh! I keep telling myself: «You can’t smack other people’s kids, you can’t smack other people’s kids…»
Anyway, we get our food fairly quickly and it was quite mediocre even by Arby’s standards. The meat was lukewarm, the cheese looked like it was melted on there an hour ago and had now transmogrified into a thick-​skinned yellowish blob. The curly fries were barely curly at all. I got half-​moon fries. Just a bunch of curly fry pieces.
I don’t like Arby’s that much, we needed something quick, but this time just sealed the deal on ever going back.