LensCrafters Optique

There customer service was absolutely terrible. I was shopping around for 10 mins and wasn’t asked if I needed help even after making eye contact with few employees. I left and walked back in and still was not acknowledged. Then once I got help it took so long that I ended up just leaving.

Have you ever seen a train wreck? Neither have I, but this was as close as it comes. First time I received an incomplete eye exam because they needed to re-​calibrate a diagnostic device.
Then, today, I went in to get fitted for a new frame. Prescription is already on file. I waited, then got a call about one of the parts on the lab machine needing a part. Ok.
A few hours later, after I had conceded and taken a full sick day, I called to find out the ball was barely rolling and I might have to wait until Saturday. Transferred my order to a different store and that will mark the final time I do business with this company.

I came here as I have had great experiences with LensCrafters in the past. The doctor here is incredible. Very personable. And wonderful to work with. The front staff not so much. Spent 10 min waiting after my exam for someone to acknowledge me. The. All she did was make me pay for the exam and wouldn’t even help me with my glasses or picking anything out. If your going to go to a LensCrafters don’t go to this one

I previously purchased a few boxes of contact lenses from this store when I first moved to Indy and my prescription from my previous optometrist was still current and my experience was fine. A few months later I needed new glasses and I was ordering them from Warby Parker, the online eyeglass store. To do so I needed to obtain my pupil distance measurement. I called Lenscrafters to see if this is something that they could do for me an to inquire what that service would cost. The young woman that I spoke to said that they could do that and there would be no charge. I drove over just minutes after my phone call and asked to have the measurement taken. The girl behind the counter completely freaked out and told me that THEY do not provide that service. I told her that I just got off the phone with another staff member who told me that they could. I understand that Lens Crafters’ goal is to sell me overpriced Luxottica eyeglasses and that, as part of the Luxottica brand, they hold almost a complete monopoly on the eyeglass industry. (Ever wonder why eyeglasses are so expensive? There’s your answer.) However, I was not prepared for the nastiness and anger that was spewed at me. After I insisted, the horrible brunette with the long hair did finally take my pupil distance measurement all the while saying, «We’ll never do this for you again», but frankly I didn’t trust her to give me the correct reading. I hauled my cookies down to the Wal-​Mart on Keystone Parkway where the optical department was more than happy to provide the measurement AND adjust my glasses for free when they arrived. Result? I ended up scheduling my yearly exam at Wal-​Mart and I now purchase my contacts from them as well. Now, every time I walk past this LensCrafters store I give them the well-​deserved stink eye.

While I waited for my father to finish his appointment one of the employees, Keith pestered me the whole time and followed me around to try to get me to buy a new pair from them even though I repeatedly told him I was not interested as the last pair of glasses I ordered from them had poor quality lenses. The right lens was crocked inside the frame and kept popping put. I hated them.
Today I went to pick up my contacts and arrived at 9:58 am, they open at 10. The employee inside setting up for the day was clearly finished doing whatever because when he saw me try to open the door, then stood unmoving behind the counter for the next two minutes and stared at me while he forced me to stand in the rain until his clock read exactly 10.
Everyone but the doctor in that office is so rude!

I recently attempted to get a routine eye exam at this LensCrafters but ran into so much trouble that I ended up deciding to go elsewhere. To me, it seemed like the place was so hell-​bent on making a sale that they completely overlook customer service. This does not sit well with me, especially when the botched service only entailed basic questions and a simple prescription. The only reason that I am giving this ‘Optique’ two stars is because they had a really nice selection of high-​end frames.

Agree with Kara F. and had a similar experience. I came here to fill a script for glasses. I picked out my frames and ordered lenses. They came and I picked up my new glasses. After wearing them for one week, I decided I wanted to get higher index lenses. They ordered lenses for me and I wore my old glasses while waiting for the new ones to come in. No hassle yet. They informed me that after the thinner lenses came in, it would take one hour for them to cut them and put them into my frames. The lenses came in, and I went to Target for some shopping.
Then the blank hit the fan.
I came back 1 hour later, and they said they needed more time. I decided this was okay since they were busy, even though they were just as busy 1 hour ago when they promised me they would be done in 1 hour. So i sat and waited for another 30 minutes. During this time I saw the lens cutting technician walking around helping customers instead of cutting lenses.
They finally called me over and told me there was good news and bad news. The bad news was, they had screwed up my lenses and had to reorder. The good news was, they put my old lenses into my frames. What?! Thats the good news?! Luckily for me, they would ship the new lenses ASAP and they would come in within the next 3 days. Or so I thought.
5 days later I give them a call. «Did my lenses come in?» I asked earnestly. «No, call in a few days.» A few days later, «Are they in?» «No.» I ask when they will be in. They can’t tell me right now. I ask them to have someone call me back when they know. Days pass. No one calls me back. I call again. They still dont know. I ask for someone to call me back again. More days pass. No one calls me. I have flashbacks of highschool. I’m getting ready to unleash the beast, when my lenses finally arrive.
Of course when I get to the store, they can’t find my lenses. Apparently all glasses and contacts are store in 3 separate places across the store. $ 10 says there is no organization system. The lady takes so long looking for them she forgets my name and has to ask again. I am the only one in the store and the only customer she is working with.
On the plus side I did get my glasses and they work fine. This, of course, is the bare minimum level of competency. They were very nice throughout the whole process, especially near the end when I started getting pissed. The SEGs increased exponentially as time passed. Anyone considering this place should make like time and pass.

I’ve had a pretty bad experience here. I couldn’t make this up.
When I first came in to get new contacts (late July), the optometrist himself was very nice during the eye exam and prescribed me eye drops that would help heal my scratched corneas (who knew?). But since going here for the first time, the assistants have screwed up my name in their system twice. So rather than just being Kara Findley, I’m also Cara Findley and Kara Sindley… That caused about 15 minutes of confusion when I came in for a follow-​up checkup — the checkup that no one really told me I had to make — I thought they were just going to order my contacts after the appointment. This mistake happened twice. Keep reading.
And when I went to pick up my order of contacts (there was some confusion about that too), the assistant took about 10 minutes to find them because the employees evidently don’t understand alphabetical order. He was searching in drawers and cabinets throughout the whole store. And when he finally found them, he handed me 5 boxes… And I had to point out, «I have TWO eyes!» To which he replied, «Oh…Good point.»
The contacts I was given barely corrected my vision. So I had to make another appointment (Aug 14). A different doctor did an eye exam and came up with a totally different prescription. So the first doctor got it horribly wrong or something. Maybe it was because my corneas were scratched up at the time, but he should have anticipated that.
I was given two sample contacts that were pretty close to my prescription, and an order was placed for my actual prescription to replace the prescription that didn’t work… or so I thought. I called in a week and a half later to see if my contacts had arrived. The assistant checked and couldn’t find anything and said he’d call back.
3 days later, I called in again to check. A woman answered this time, and searched for a few minutes, then came back and said «Your last name is Feeny, right?» I corrected her and spelled out my last name. I waited for a few more minutes. «I couldn’t find anything for you. Did you already purchase contacts?» I replied, «did you try KARA?» She replied «no, I was searching for CARA.» Why didn’t she ask to clarify this the first time?!
Several minutes later, no contacts. I guess no one had ever placed the order for my second batch of contacts. I’m pretty sure they said they would. This woman said she’d call back on Monday (Aug 30) and get to the bottom of this. She did call me back on Tuesday, and as it turns out I had to schedule a follow-​up appointment with the sample contacts. Again, no one had told me this. So I came in for yet another appointment, verified that the latest sample contacts were working for me, and actually got the order for 8 months worth of contacts placed.
Usually you can’t return opened boxes of contacts, but since the service here had been so horrible, I demanded that I not have to pay for contacts that did nothing for my vision. They complied, so at least I got something back for my grief. For that reason I give this place 2 stars instead of 1. But when I need new contacts again, I’m certainly not going back to Lenscrafters.