Urban Optiks

I have been to many different «boutique» optometrists in Indianapolis. Then I found Dr. Rob. My experience at Urban Optiks was fantastic. They are small enough to know me by name when I call and large enough to have the the cutting edge care for you eyes. I have never felt rushed or have felt an upsell there. I have super cool glasses and also get my contacts from them. But, best of all is the personal service you will get there. During a long holiday weekend I ran out of lenses and contacted the office to see if anyone was in so I could get some lenses to get me through the weekend, alas the office was closed. Dr. Rob texted me and made a special trip into his office so that I would be comfortable over the weekend and not have to wear my glasses to all the weekend festivities. That was awesome! Highly recommend!

I went on to Urban Optiks for an eye exam. The Doctor was very friendly and did a very thorough job. Highly recommend.

Yes they were friendly but make you feel a little uncomfortable if you do not purchase all the options they offer. If you want boutique glasses at a high price then this is a good place — It is quaint and they have a lot to offer but you can get better deals elsewhere in a friendlier atmosphere

I really liked this doctor. Very thorough, explained everything well, and was as patient as he could be. One thing I would recommend: if you are like me and looking for a cheap pair of frames for a kid who will probably break or lose them pretty often, you should probably take your prescription somewhere else. But for the exam I don’t have a single complaint.

I have wore glasses & contacts for most of my life and have never received the type of overall superior care that I have at Urban Optiks. The office is modern with a with jazz twist. The selections are impressive and affordable. My eye exam was thorough and my follow-​up care has been nothing short of repletion. Dr. Rob & Heather are incomparable.

I’ve been back to Urban Optics for new specs. Thank you Heather! I think you’re a wonderful asset to Urban Optics

So, I’m writing this for my not-​so-​tech-​savvy wife who decided it was time for an eye exam. She had these super fabulous retro vintage glasses and UO specializes in vintage, which was right up her alley. (We own Twisted Haus Vintage, so that’s our thing.) Upon entering she was greeted with the most adorable little French Bulldog and, as pug owners, she melted a little. If you’re not a dog person, well, there’s something wrong with you.
She spent an hour with the staff and came out feeling absolutely satisfied that they took the time and care to her vision. In fact, they found she had an eye condition that could cause glaucoma in her future (um…we are still young, so knowing now is good) and they have a fantastic contraption that takes a photo of your eye that they save year after year to examine any vision changes — perk, this prevents them from having to dilate your eyes. It costs $ 25 and is totally worth it. Few eye doctors do this, Target Optical being one of them who does not.
In the end, she only needed reading glasses, which she opted to just buy online. Still, if you’re looking for a thorough doctor who has an adorable office mascot and specializes in awesome vintage glasses… highly recommend. Two thumbs up with a wink!

This is a great place to go for glasses or contacts! Dr. Rob is very friendly and takes his time to explain everything he does and why he is doing it. His assistant is extremely helpful when it comes to picking out frames and making sure you leave looking wonderful! From the moment you walk in the front door it is a great experience! I will never go anywhere else!

Best selection in town! Dr. Diegel is extremely professional, and he and his staff are very patient while assisting with glasses selection.

Dr. Rob was super helpful, professional & kind. They took my insurance & I was in & out in 45 minutes even after picking out frames! I will definitely be back!

My wife and I recently visited Dr. Rob for the first time, and it won’t be the last. He and his staff are professional, but approachable and engaging, and make what could be a painstaking process (selecting frames) fun and enjoyable. He’s also an arts supporter (they hang art from various artists there), and they have a great sense of style without being stuffy. If you need an optometrist in a white lab coat this might not be your best choice, but if you want someone who’s focused, friendly and low-​key, you’ll be glad you chose Urban Optiks.

Oh, I am so glad I visited Dr. Rob. His staff and he are so friendly and so helpful. I am terrible with fashion and whatnot, but they helped me pick out a frame that fit my face wonderfully. Dr. Rob took the time to explain each procedure and exam, so I knew what was going on with the entire appointment. I have had glasses/​contacts since I was 10, and I have never had an optometrist treat me this well.
Highly recommended. They even put up with me calling constantly to ask if my glasses came in. :)

Great selection. Great service. Highly recommended!

I have been going to Dr. Rob for a number of years and have always been happy with the experience. He is a knowledgable optometrist with great «bedside manner» (or whatever the equivalent is for optometrists). His staff in great, too. One time, I was going out of town for nine months and my prescription got changed right before I left (I should have scheduled sooner. Oops.). I picked out a pair of glasses I liked, and Dr. Rob shipped them to Philadelphia within the week. They arrived in perfect condition.
This place has tons of glasses (and sunglasses) frames. A lot of them are unusual designs that you won’t find anywhere else. I love the glasses I got last time and really want to get a couple more pairs of the same style to have on hand in case they stop making them. I get compliments on them pretty often. But, seriously, I doubt that anyone, no matter how eclectic or traditional their taste is, could go in there and NOT find something they absolutely loved.

Specs are a statement of individuality for most who wear them, and it can be a challenge to find eyewear that stands out from the rest, but doesn’t overwhelm your face! Urban Optiks carries so many high-​end brands like Tom Ford and Chanel that other shops don’t have, plus they have some really unique local options, like hand-​crafted wooden frames from Wooden Specs Studio (made right here in Indy!). It may be pricey, but remember, «you get what you pay for.» That is definitely the case with Urban Optiks — you get top-​notch selection of the highest-​end glasses and sunglasses and you get unparalleled service from a small, personal staff. You’ll leave with art for your eyes, and friends for life!

I’ve had glasses since I was eight, so you can say I’ve been around the block as far optometrists go. But this was unlike any other place I’ve experienced. They offered a coupon on LivingSocial, so I decided to give them a go.
From the moment I walked in, I was in love with their cozy space, modern furniture and sweet local art hanging from the walls. The office is in an old home-​turned-​retail space which makes it feel less sterile, more inviting.
Dr. Rob greeted me when it was my turn, introduced himself and took me to the exam room/​his office. He took the time to answer my questions, share about his dog, do the exam, fit me for contacts. The works. In fact, I only worked with his assistant (who was very helpful, by the way) on picking out a new pair of frames.
I’m not used to this much face time with any eye dr. I’ve ever met. Most will doing a quick, less-​than-​ten-​minute exam, then pass you off to an assistant someone or other, and they disappear into the eye dr. abyss. Not Dr. Rob.
My one complaint was that it felt like nothing was covered by my LivingSocial coupon. I went in pretty jazzed to be updating my prescription and getting a new pair of contacts; I walked out with nearly a $ 400 bill to cover a contact exam (didn’t know these were extra) and the lens of the glasses (these don’t just come with the frames??).
They were very flexible about payment arrangements, however, and I never felt pressured to pay or perish, which was nice. On the whole, a great place for customer service and I’ve got a sweet pair of Prada glasses heading my way.

Don’t think twice, this is the only place in town to go for your glasses and optometry needs. From the second you walk in the door you know you’ve come to the right place for your eye wear. Dr. Rob and his staff are so helpful, patient and knowledgeable, they will let you stay here all day long as you do a fashion show for your face. They actually enjoy watching you choose the perfect frame and go to the nth degree to make you happy, in fact they will not let you buy something that is not absolutely perfect for you face. There is no «selling» going on here, if they have nothing that suits you (which I highly doubt, they have an insane number of cool frames) they will order something for you or go out of their way to find you the perfect pair. It’s clearly a labor or of love.
If you need an exam and Dr. Rob is there, you’re in luck! You probably will be back in his office within a minute. He is by far the best optometrist I have ever been to and is very thorough and extensive with his eye exams. He is very generous with his time as well and will never rush you out the door or try to sell you something you don’t need. He is very personable and has a great sense of humor so expect to have a good time picking out your glasses. It’s always nice to meet someone who truly enjoys their profession and his office really relays his love for what he does. There’s much more pleasure than business going on here and that is clear the moment you walk in the door and are welcomed with a smile. Support this local business, you will not be disappointed :)

Wonderful & individualized service! Not a chain but a privately owned eyeglass shop with in house exams and a unique frame selection. Also, turn around time to get my frames with rx, was only 2 business days :) I always recommend supporting small business over corporations when possible!

I am new to the area and wanted to use my insurance for new glasses. I have VSP insurance and the retail locations don’t accept such insurances. I went to a place initially was really disappointed in the selection of eyewear. I felt discouraged and put it off for awhile. I called around to couple different places, but Lisa at Urban Optiks assured me they had over 3000 glasses to choose from and I felt really hopeful. I went in later that afternoon and sure enough they had an AWESOME selection. I was gravitating towards the higher end glasses, but Lisa wanted to make sure I saw everything. She wasn’t focused on getting me to buy the most expensive frame, but really took an interest in finding a frame that was going to work best for my face. After I tried on over 50 frames, with Lisa’s help I was able to pick the perfect frame.
To top off the experience, the glasses were ordered and in my hands THREE DAYS later, I was SO excited! They are perfect, I am new to Indianapolis and know that I will go to Urban Optiks for all my optometry needs. Thanks again!

Great experience. This is a small optometrist with great character. The staff was very friendly and the doctor was affable yet very professional. The eye exam was thorough and Dr. Rob is very adept at picking up nuances that had been missed by previous doctors. It is clear Dr. Rob enjoys his profession. The selection of glasses was great, with many contemporary designs that you can’t find at other places in Indy. I was able to look around and try on different glasses for over an hour and the staff was very helpful in making recommendations. My order arrived with a few days and came out great making a few minor fitting adjustments. I have found a new optometrist and look forward to going back to Urban Optiks in the future.