ToysRUs

Wow what a great place to shop !!
It’s our second time there and we loved the baby stuff and overall great customer service
They went out tho it way to have a happy customer definitely coming back !!

Great service! Height of trying to find that perfect gift. My 4 year old of course wants the most popular toy that is sold out every where and its the only thing he asked Santa for! Toys R US web site said sold out but I called this location and a Wonderful employee named Matt not only checked and made sure they had it but grabbed one from the back and held it till my Husband could get in there tonight! THANK YOU MATT! YOU SAVED CHRISTMAS!

Poor customer service when you need a little help. I have spent hundreds and hundreds of dollars (being modest) at this store on gifts, games, etc. Came in today with my kiddo’s bike which I purchased a few months ago asking for help, even just a little advice, and literally had the rep throw her hands up in the air. Made it very clear how much she cared. Sometimes it’s not what you say, it’s how you say it. I wasn’t looking for a handout, I’m perfectly capable of paying to have it fixed, just didn’t know how to go about it so I came to where I bought it. I can only imagine how well that’d work if I behaved that way with a patient looking for help… Won’t be buying anything from this store again and will be sharing the experience on my mom page.

First swapkins day! Had a great time. Employees were excellent. I hope we have more of these my God daughter had a blast trading.

I went there to look for babies clothes but all I saw was winter clothes. I can’t understand why they sell clothes for winter when its middle of summer. Plus its too hot in this place. They don’t have good selection for babies clothes.

I went to check out some items for my son’s nursery and found that their selection is very limited for the «Babies R Us» portion of the store. They lack a selection of newborn/​infant clothes and their furniture selection has not a few items to look at.
I browsed the rest of the store and there are plenty of toys to choose from just not many baby items. I’m more of an online shopper anyway so I will be checking out the Babies R Us website for more options.

I love this place. It’s clean and organized and the staff are always helpful. I like the rewards program. I like how they have programs were you bring for example an old car seat and they’ll give you a discount on certain items.

Customer service is really lacking here. Needed help finding something, they said someone would be right with me and took them 15 mins. As soon as they showed up i said thanks anyway and went to Walmart down the street. They need a customer service training course ASAP.

Love it, don’t forget to sig up to get especial by mail and checking online for coupons, I personal saving a lot of money and time compare other stores.

Worst customer service! Employees ask if they can help you but when you get up to pay there is no one there to help. Only person is at returns and asks what you need. Hello? Not a single register is open. Tried asking for help and took them 20 minutes talking on their walkie talkies and searching for a manager just to come back and tell us it wasn’t in stock. Horrible customer service.

Customer Service is nonexistent. The store manager doesn’t feel the necessity to provide any type of customer service and just missed out on a customer purchase for $ 240.00. A young store manager makes comments like «no other retail will …» LOL i would think that i am a seasoned shopper and blanket statements such as these has no validity.
Was gonna purchase an item on-​line but the rep on-​line directed me to contact the store to order the item since I was using a coupon for instore. Instead of placing the order for me, the manager wanted me to come into the store to verify ID. If verifying ID was a policy for Toys R Us, how do the on-​line orders get placed? Yes, it’s great that security is a concern, but there’s a fine line between security concerns and dis-​servicing the customer. I explained to the store manager, Siavosh that i live quite a distance from the nearest Toys R Us and therefore wanted to order the item to be shipped to me. The item is an on-​line item and cannot be picked up instore. Doesn’t make any sense to go to a store to place an order that will be shipped to my house when i live so far away. People like to use the word security to refuse a request.
In this particular incident, the manager makes up his own rules as he goes along. The manager is more concern about his internal numbers and audits than servicing a customer. Definitely won’t be going there. It’s a shame that employees from a company sometimes misrepresent the company.
Toys R Us, like many companies have promotions and offers to entice the customer to shop at their stores. In Toys R Us’ case, the price match is nice, but work on your customer service.

We went in to us my daughters gift card. All staff members were very helpful. Customer service was totally appreciated.

Come here all the time to get toys and presents for her nephews and nieces in for friends kids birthday parties Christmas any holiday great prices helpful staff

I had a great experience here until it came to check out. The only cashier open encouraged the guest in front if me and 2 others to fill out a credit card application. Seriously? I stood in line for 10 minutes before another employee opened a register. Ridiculous! Don’t ask for CC apps when you’re the only cashier and there are people in line!

Babies R Us and Toys R Us are combined in the same store — located behind McDonald’s, in the same shopping center as Home Depot.
Because the 2 are combined, the store is huge! On the left you have the toys, and on the right you’ve got the babies’ items. I was pleasantly surprised with the selection and organization in the store. I usually hunt down the board games section, and I was surprised to see both aisles completely filled! I found games I’d never seen elsewhere, which made my shopping experience that much better since I love trying out new games. When I needed a price check, I found scanners at almost every 5 aisles down. That was very convenient because I didn’t have any idea where to find someone to help me in such a huge store!
The $ 1 section at Toys R Us was also new to me — I didn’t know they had adopted Target’s sales idea. I didn’t find anything interesting there though; it was mostly miscellaneous items usually given as party favors or teachers’ classroom items. I also enjoyed their party section with all the gift wrap and bags for all occasions. Behind that was an entire wall with kids’ Halloween costumes and accessories.
At check-​out, the lady was very nice — even with a price adjustment, she was really patient with us. I’ll probably be going to this location even though the one at Palm Desert is closer.

The store has EVERYTHING you need for your newborn. We just had our little girl 5 weeks ago and weekly trips are a must right now for supplies. The only thing I don’t like about the store is that the prices are a little higher than super target (which is across the street). The store is always clean when I go in.

I love your new store! It is clean and well stocked. Your employees are over the top with their customer service. I did layaway for Xmas for my children. 13 bags of stuff and your male manager was so incredibly kind to put everything in bags in the back so you could not see through the clear bags. When I first put everything on layaway, to the multiple times of calling to see if you had 2 tabeos in stock, to the multiple payments made with the random cashiers, to my final pick up and even price adjusting to get money back for items that were currently on sale… EVERY time, the employees were super, duper awesome with me. NOT one time was their customer service anything but perfection.

We don’t come down to these parts very often, only when we’re visiting Palm Springs for a family trip. When hauling kids with you, there needs to be options to prevent boredom. The Palm Springs Toys R Us location was closed down so we decided to head over to this newer Indio location, about 11 miles away and right off the 10 fwy.
Well laid out, organized and well stocked. A little understaffed with a small operating crew and inside the air conditioning is run at a very comfortable level.
My son is a huge Nerf gun collector and we found a wider selection here than anywhere else we’ve seen in Cali, we shit you not. Don’t be surprised that special order items come from Indio due to their higher inventory.
Sure, this is a place where we «don’t have to grow up», but be prepared to drive a little.

Big, clean store. Lots of great toys to choose from. Better organization than the last location. We went to work on my daughter’s wish list for the holidays and found plenty of things that jumped out at her. Lots of displays in the main aisles made it tough at parts to cross to the other side of the aisles. Staff was helpful but not overly friendly.
While we were there, we also checked to see if they had some nice holiday shoes for my daughter. We were out of luck. Sizes only accomodate babies and toddlers… nothing for young kids above that age.
Toys R Us is a good place to go if you are looking for well, toys. I’m sure I’ll we’ll be back.

What do you think they sell? Of course! Toys and Baby Stuff. It all comes down to location, parking, ease of shopping and customer service. We have no trouble parking because of the ginormouse parking lot outside. Location is great too since it is right next to Winco, Home Depot, McDonalds to name a few. The store is HUGE. Not too much stuff on the baby section which I think they should add more. Customer service is great too. The employees are smiling now because they have a new store to work with. One big plus for us is the location since we are just minutes away and we are expecting a new baby so this would be very convenient for us. Thanks!