Off Broadway Shoe Warehouse

Funny. Went back in here to buy two pairs of running shoes. It’s convenient to home.
THe shoe selection is fine, it’s not high end shoes but sufficient.
But their clerk used deceptive practices to sign me up for the rewards club without my consent.
First she asked me if I had a rewards card. I told her that I wasn’t sure that it had been a good while since buying shoes.
She asked me for my phone number so she can «look up my account.» Then she said, what city? I replied irvine.
Then she tells me, «oh I see a few here — give me your email to figure out which one.» Of course she was registering me in the system. I got a welcome email an hour or so later. Then I got spammed with emails.
I would have joined the rewards program. But the whole time she was allegedly looking up my deets, she was entering them to make her quota.
Very deceptive and I’m not happy about it. Beware.

Anytime I can get shoes that are regularly priced for $ 95 +tax for only $ 35 I’m happy! I love this place, but I’ve had to cut back because the girls that work there started to know me by name.
They also have a rewards program where you get $ 15 off when you reach a certain number of points. I’ve found they’ve had a few great deals in the clearance racks where their already discounted shoes are marked an additional 10−70% off.
Since I have small feet, when I want some sneakers I can shop in the kids section too and their shoes are always less expensive. One of the perks of being petite with little feet.

I bought shoes here last week. I did not wear them. I did not even take them out of my car. I brought them back to return them today and was told I had to have store credit because the shoes has scuffs on them. There was no addressing my concerns. I was ignored when I represented that I didn’t wear the shoes. I then spent half an hour trying to find something in my size because the selection is hit or miss. I won’t be shopping here again.
CHECK EVERYTHING you buy here before you take it out of the store.

Sucks, dont care about customer service. Very stuck up. The people there seem to like to talk crap about customers, sad when u complain and they just cover their tracks.

So I guess these people don’t like to be called out on their poor customer service they cried to Unilocal that they didn’t like my post! Ha!!! Give better service next time!!!
Disgusting customer service! I have been to this location 2x and both times it resulted in needing manager assistance. I got the same beyond rude and snooty girl each time. I am filing a corporate complaint now.
I wanted to get the price difference for an on sale boot and sales clerk Ariana I think her name was was no help at all!!! So I told her I could simply return the shoes and repurchase them since I only bought them 2 weeks ago. At that point she did everything she could to make this transaction impossible. First telling the shoes weren’t even on sale and if I thought they were to go and show them to her. I walked her lazy self to the back and showed her. At that point she then said I had them in the wrong box and refused again to give me the price difference. The box I had them in was also on the receipt. This special being wanted me to drive back home and get the box to give me the $ difference. 30 mins each way! Manager got involved and gave me the price difference.
The people who work there are real pieces of work, I mean no wonder they work at a shoe store.
I will only shop Laguna Niguel where people care about customer service!!!

Very disappointed in Off Broadway shoes. I came in to redeem my $ 15 coupon for spending money there and buying multiple pairs of shoes and they said it expires in 3 months and I couldn’t use it. The manager would not make any exceptions or help me in any way even though it was just a few weeks after. They have overpriced shoes and the coupons help but they won’t let you keep them in your account. They suck and I will never buy another pair of shoes from them again!

I like the sale rack. It’s neatly organized by sizes and the fun part is picking out my favorite style of the day. There are brands like Bebe, Penny Loves Kenny and other fabulous brands. I’m not really into brand names, so all I care about it is how it looks and feel when I put them on.
The sales are amazing and since I signed up for their texts, I always get their latest and greatest deals. The store is clean, the customer service is super nice and really professional. Their inventory is the bomb, so both my husband and I have plenty of options when I feel the urge to add another fabulous pair to my endless shoe buying experience.

Great selection at reasonable prices.

Wide selection of shoes for both men and women at a good price. Staff is very helpful.

Can someone tell me how long does it takes to ship an order i ordered online last week and they haven’t ship my order

Bigger & better than DSW! Wider selection & they have a flexible return policy :)
They accept returns even on clearance shoes as long as you have the original receipt and the shoes are unworn.

Love this store. They have a good and wide selection of shoes, both men and women. If they don’t have your size but it’s available online, they’ll ship it to your house for free.
They have a rewards program where you earn points and get coupons and most of the staff is helpful.
So lady’s, this is one place you can bring your man shopping because they can go play in the guy section and trust me, they’ll be occupied.

Today we were in Off Broadway Shoes in Irvine (Store #5029) to return a pair of shoes with a gift receipt originally purchased for $ 49.90. We were told by the first team member when entering the store that the gift receipt was over 60 days old and we could only receive sales price of $ 29.94. She then mentioned that if we made an in store purchase that we could apply the full $ 49.90 as a store credit. She was helpful, friendly, and pleasant. We then proceeded to shop for over an hour and half and selected 4 pairs of shoes.
When checking out at the register, a different team member told us that the return would only be for $ 29.94 because that was the sales price of that specific shoe, and 60 days had passed. We asked to speak to a manager to clarify what was happening and see if she could do anything to help us out. Aria, the manager on duty approached us with a cold demeanor, and after 3 minutes of silence, and not even a «How are you two today?» She said rudely that we would only be getting a refund of $ 14.90 because 60 days had passed and the receipt that we had was no longer valid. We were obviously confused and upset being told something different earlier. Her attitude from there only got worse and we experienced what can only be described as, terrible customer service. After some time she said that she would honor the return for the $ 29.94, but wanted to know what team member she needed to go reprimand for misinforming us. This made both of us feel really uncomfortable and we nearly left without making a purchase at all.
If it wasn’t for the first team members friendly smile and demeanor, we would have not spent our hard earned money today.

Well, this place is horrible. They advertise as having great bargains and deals but when compared with other shoe retailers they’re almost identical in price. If you shop anywhere else you will know what I mean. In fact, I feel like some of the stuff here was MORE expensive than other retailers (especially places like
).
The whole experience of this place is bad too. Not only does their selection suck (I’m pretty sure you have to have bad taste in men’s shoes to buy here, but maybe it’s just the season?) but there is always horrible music blaring! As in, what they play here is verging on the absurd regardless of any personal preference of mine. All in all, avoid this place.

My mom, my sister and I went there today to find a pair of shoes for my sister. While browsing the sale category, we all found really cute pairs that claimed to be 70% off each. Excited and satisfied with our findings, we went up front so that the lady can ring us up.
Turns out, ²⁄₃ shoes were in the wrong boxes (mine and my sister’s) and we had no idea. My mom was upset and asked the cashier (whom was quite nice) to speak to the manager. Turns out the manager was a complete rude bitch (excuse my language) but, she made it sound like we swapped the boxes to get a bigger discount. The shoes itself had a price tag in/​on them but there were no mentions of discounts other than the boxes themselves. Since we didn’t swap the boxes and since we didn’t know about this unfortunate event, my mom asked if we could still get the same discount (70% off of the normal prices that were stuck inside the shoes) and that bitch (excuse my language, again) gave her a dirty look and told us that she won’t be able to give us an extra discount.
Now, if she said no politely and gave us a nice smile, we would have bought the shoes regardless of the price. But considering the rude manager and the way she stared at my mom, we left in complete disappointment at the customer service.
1. They should re-​organize the inventory or re-​tag the shoes with the PROPER discounts on them.
2. Their customer service by the employees aren’t something I’ll complain about. BUT their manager needs to be changed.
3. Please, when you go there and if you happen to be browsing the sale category, make sure that your shoes match the box or else you’ll be made a fool of.
That manager really was incredibly rude and coming from Irvine, you would think that higher positioned people would be considerate and helpful. So in conclusion, my mom and I decided to never shop there ever again.

Off Broadway has a large selection of shoes, both for men and women. I often find shoes that I love, but being 5’11″ with larger feet, they usually don’t offer them in my size. I always come back hoping to find something that works, but it’s usually to no avail.
My fiancé has better luck here than I do, and usually finds something he likes at a reasonable price.

«A woman can be sexy, charming, witty or shy in her shoes” — Christian Louboutin
Shoes, I love shoes and went I want to fall in love with more shoes I go to Off Broadway Shoes. I have been coming to Off Broadyway for a few years now and always leave with a few pair of shoes to amass to my already large collection of beautiful heels, boots, flats, heels and heels.
They have name brand shoes at reasonable prices. I have purchased leather Ralph Lauren boots, Guess pumps, Nine West etc… they have aisles and aisles of shoes. It makes me feel like Maria Rainer in the Sound of Music, just running through aisles of shoes.
On top of having an awesome selection you also accumulate points that gives you $ 10 off when you earn 2000 points which I figured its about $ 200 and then you get your $ 10 off. They have switched their rewards program to virtual so now you do not need to bring your pesky receipts in for your discount.
Happy Shopping!

Love this store and it’s location! It’s not as busy as the other locations so you get more style and size selections… also you don’t have to deal with a crowd. Every time I come here to «look» I end up discovering a pair of shoes (or 2, or 3) that I can’t live without. I love how they have a rewards program where you can earn points to get a discount off a future purchase. Kind of like DSW.

How anyone can not like this place, I have not a clue. Especially when you make your purchase and they hand you a voucher ($ 16 in my case!) towards a future purchase! This place is great for a) spacious parking b) a well organized and clean store, and c) great selection with a lot of decent deals. I will say, the selection at DSW is a bit superior (brand wise) but this place gets it done for work, running and just about every other shoe in between.

Stilettos are my weakness. I just can’t walk past a shoe store without eyeing that gorgeous thin heel, which has served my short 5’3″ frame so well throughout the years.
Since I was being whisked away to the theater in the evening, I was in need of a pair (or two) of new stiletto shoes. And considering my willingness to pay for shoes is maxed at $ 40 per pair (and those better be some damn fancy shoes), Off Broadway sounded like the perfect solution for me.
This store is affordable shoe heaven. There are several full-​length and half-​length mirrors available, as well as ample walking space and boxes of thin stockings. Everything is neatly laid out in lines, and merch is well-​kept in its boxes. The staff here do a great job of maintaining the area, which I appreciate because I hate going through department stores with screaming children and random shoes strewn everywhere.
Being an indecisive person by nature, I probably spent well over an hour just trying on shoe after shoe before settling on a pair of beautiful Kate Prestons (clearance, too) and a sassy pair of red and gold Chinese Laundry heels (they don’t look as tacky as they sound, promise).
The great thing about Off Broadway is its offering of discounts. They have a Unilocal check-​in for $ 10 off $ 49.90+. If you’re buying two or more pairs or even one really expensive pair, they currently have their $ 20 off $ 69.90+ (you can show the coupon to them on your phone). I ended up paying $ 60 for both pairs; that equates to $ 30 a pair. Not bad, considering places like Marshalls charge around that much for their way crappier selection of scuffed-​up shoes.