The Home Depot

I just had to wait in line while an employee called another employee to get help for a customer. I was called to the counter then moved to the back of the line all for five associates at customer service to explain to a gentleman where the nearest Vietnamese restaurant was.
Lady had about 100 years of badges on… you would think she would know better. I was embarassed for your managers today. Any one of the five employees should have known better.

DON’T even consider using this store (or frankly Home Depot in general) for any sort of installation project. Unprofessional and poorly managed. We have been trying to get a carpet measure (not even an installation just the measure) scheduled and did so a few weeks in advance for a Saturday appointment. Appts are supposed to be between hours of 9 and 5. We get a call the morning of saying he will be there at 8pm. He tells me that they’ve overbooked him again, he’s got like 14 appointments or something (since his scheduling issues are now my problem) and can’t promise when he will really be there. We cancelled obviously because having someone come after 8pm (let’s be real, he was already running late) to be banging around measuring isn’t ok if you have kids or any life on a Saturday. Not to mention I don’t want to see the job someone will do if they are rushed and already working 14 plus hours to hurry through a job — it probably wouldn’t be professional. They don’t do appointments on Sunday (of course not) and couldn’t reschedule for a few weeks but won’t promise any specific time so we cancelled. I called for a refund, which they told me I would be entitled to given that you have to pay a deposit just to get someone to come out to measure. The refund it seems is only available if I physically go into the store with my card and give them the information. Basically just another way to inconvenience me. What a joke.

99% I choose to shop at home depot instead of Lowes where associates look out for you and try to avoid you if they suspect you have a question!!! My experience always was ⁵⁰⁄₅₀ here when I had to ask for assistance.
Mostly I shop here because it is the closest store and I’ve shopped at different locations and they are not higher level of customer service either. Don’t expect them to treat you like a king!
Nice clean store to shop at for your needs.

I had a very positive experience at this Home Depot the other day. My kid lost her house keys (again) so I ventured here to get a set made. There was a guy making keys for a customer, and another customer was in line to get 5 keys made. I realized, being the third customer who’ll be assisted, that I was in for a wait, and I prepared to just hang out until it was my turn. Another customer appeared by me, also needing keys made. Quite the cluster of customers, all of a sudden. And then another sales guy appeared, asking who’s next and said he’d make my keys (the 5-​key guy in front of me was being helped by the first key-​maker). I was so impressed that another key-​maker showed up when we customers did. Instead of having to wait 10 minutes or so as I had anticipated, my keys were made in 2 or 3 minutes. Nice!
Then the icing on the cake was how friendly and efficient the cashier was. I wish I had gotten her name, but she was initially from New Jersey and her kid had lost his house keys growing up, too, so we bonded over that (!). She was lovely (I had heard her talking to the folks in front of me in line, too. Just genuinely nice. A real «people person»). It made my shopping experience here a pleasant one.

I have never ever had a store not at least give me store credit for a return with a receipt, no matter the time since purchase. Until today. Home Depot of all places wouldn’t give me a refund for a sink from a DYI project that never happened. Sure the sink sat in the garage for six months, but still. I think this store’s return policy is absurd.

Of ALLLLLLL of The Home Depot locations I’ve shopped, this one is my fave. Super top-​notch without a feeling that every single thing is crammed into each aisle.
During my one experience here, I had amazing service in the paint department, which is not the norm at all Home Depots.

I have to share a very unfortunate and large sales experience with the Issaquah location. My Wife and I just purchased a home and were looking for a new garage door and opener. The sales consultant we dealt with was nice and seemed sincere; shortly after viewing options and customizing our order was set. The major issues began with poor communication from Home Depot to their outsourced installer Distribudoor. The door and opener were ordered/​purchased in August with a very specific drop dead install date before ⁹⁄₂₆. As the customer I should not have had to call both Home Depot, Distribudoor over 10 times to try and coordinate logistics and timing, add another 15 – 20 emails as well. The most helpful people were the makers of the door, Clopay! I ended up finally being contacted about install, only to be told it would be in October! I was obviously not happy and again had to make further contact with Home Depot and Distribudoor to get this fixed, which ended up being early morning on the 26^th.
Once the installer was there, who was great, he realized there were missing components. He said only half the accessories were sent with the door and he’d have to get Home Depot to send the rest. So, I assumed they would fix it and in a week it would be taken care of… no. Home Depot emailed me to say that only half the order was placed and that is what they sent, meaning half the door would have metal decoration and the other bare… who in their right mind believed that was the intention!?! She then quoted me over $ 200 to buy them and get them back out to the house for install. I immediately declined and said to refund the half order as I have no need for it. I would strongly advise against ordering anything this large from Home Depot, there were too many chances for things to go wrong and they did, numerous times and ways. Very disappointed with this $ 4k purchase!

I special ordered an item in June. It was delivered in Aug. damaged. The store never inspected the item as the damage was obvious. They had to reorder and lost the order. 8 trips into the store to resolve the issue because you can never reach the person who helped you. No one else could figure out the Oder. I would go in and end up explaining the situation to 3 different people each time. The reodered item showed up in mid late sept 3.5 months after I placed the order. They shipped two of the replaced items instead of one. I tried to explain this to the special order clerk to no avail so I ended up taking both home. I in pack the items at home and one was damaged so it was a good thing I had two. I have called the store 12 times to speak to someone only to get the recorded message that all associates are busy call back. How something so simple can be so over complicated and frustrating.

To add to the list of bad reviews:
Very bad home delivery service. Estimates are off my 3 – 4 weeks. And when the day/​time comes for delivery, they cancel saying the «installation expert «isn’t available. At the time of purchase, the sales person has the widest smile humanly possible, «promising» that it will be delivered before the first streak of daylight and blah n blah. It’s been 3 weeks since our purchase of a 700 $ dish washer, and still we don’t have it installed. Rescheduled for another week. Fingers crossed. Never giving my business again to these guys. Switching over to Lowes and or sears or even amazon for Christ’s sake.

Never ever get special deliveries delivered by Home Depot Issaquah.
We got about 10 boxes of tiles delivered by them to be installed by their installers. 2 problems:
1. They cancelled the delivery on the original date it was scheduled for. They called us though.
Next day they gave a window of 4 hours and no one showed up within that time. When I called them, they said the person is on the way and will be at our house by noon. No one was there till 12.45 when we got a call from the delivery person that they will be there in few minutes.
All this after paying $ 138 for delivery.
2. No one called to setup the installation date. I was told someone will call within 24 hrs. Waited 4 days and still no call. We had to call the contractors ourselves to setup the date.

I was in a few days ago trying to figure out an option for a deadbolt to replace the one in a house I just bought, because for one lock it seemed cheaper to buy a new one than hire a locksmith. An employee told me that I could bring in my deadbolt and have it rekeyed. I returned today with the lock and was told by the soulless, uncaring zombie employee at the lock section that they don’t do that anymore and when I explained another employee had told me to bring it in she shrugged and ignored me. Thanks for wasting my time. Not buying a new lock from this store, either. I’ll be taking be business anywhere else.

I walked around for 30 minutes passing with in 5 ft of multiple associates n no one said anything. I was looking at blinds, windows and kitchens. Plenty of money to be made. Not one attempt! Some blind displays were broken as well.

My experience at this location has been really good so far. A shout out to Ryan (Garden section) who helped me out when I came with a zillion questions about a lawn mower and helped me pick one.

The customer service here is horrendous when/​if you can someone to help you. Try to ignore the snarky remarks the staff likes to make under their breath.

NEVER HAVE I EVER BEEN SO INFURIATED BY CORPORATE «CUSTOMER SERVICE «
1) After a LATE delivery of my garden materials…
2) I discovered that the fencing was the worst quality bamboo I’ve ever worked with so…
3) In the process of returning, the store managers ran around like chickens trying to locate my order (which I have the entire receipt and order number for). Disorganized and incompetent.
After 35 minuets, I left, still with my broken fencing in the car.
Yay.

I am not a happy customer right now. I checked online for store hours and they weren’t updated. So, my husband drove in to town to get pellets for our pellet stove and they were closed. Then when I called to find out what time the store did close, security was less than helpful. Now, we have no heat until tomorrow morning. Thanks a lot home dept.

The Bellevue store couldn’t locate my online order and told me to call Issaquah. Kim at the service desk helped me and she went above and beyond to help me cancel an order as I had placed a new order the day before. Unlike the people at the Bellevue store who seemed helpless, Kim made sure I got what i needed. I think i’ll be shopping at this location from now on.

Bad customer service, seems like they are bothered when you actually ask them a question. Apparently spent too much time in one aisle because we were asked to move asap by a young chubby blonde rude employee man.

I am a single mom and I came into buy a screw and/​or nails *(insert clueless) to build the hand painted P Patch sign my son and I made. I really had no idea what size I needed and then I ran into Ryan T. He came to my rescue! Not only did he help me find the right screws he grabbed his screw driver (which I don’t have at home) and he drove those couple screws into the wood for me so tonight my son and I can stick it in our new P Patch while we plant our seeds! Talk about an amazing surprise and truly kind gesture!!!

I get about as excited for Home Depot as my husband does going to the Macy’s women’s shoe department. Almost zilch. I came here today to help him look for plants. I wasn’t impressed with their selection. Most plants looked like tall grass.? I mean if you’re doing some type of house project I’m sure you’ll find what you’re looking for and then some. Five hours later…