Chili’s

We will not return! We waited 10 minutes for a hostess to appear at the hostess stand. Should have been our first clue! Once we were finally seated, we waited almost 10 more minutes for anyone to greet us and take our drink order. As soon as a waiter appeared to ask for our drinks, we decided we better order before he left. 30 minutes later we got our appetizer. My husbands saucer was dirty so the waiter took it back and never returned with another. I had to get up and go search the restaurant for silverware and napkins. It was almost 45 minutes from the time we ordered before we got our food. The couple next to us had already been seated and had their chips when we arrived, but didn’t receive their food until 15 minutes after we got ours. When they asked to speak to the manager, she was not apologetic. This was not during a busy time either. Save your time and money and go somewhere with good service!

WORST RESTAURANT EVER!!!
Went here because my rewards points were going to expire if I didn’t. Seriously, one star is too generous for this place. It took 5 minutes for a hostess to greet us when we arrived and then the wait was half an hour longer than we were quoted. We finally got a table with the highchair we needed for our daughter. My wife went to move the highchair and stabbed herself on the broken wood hanging from the bottom and then we couldn’t strap the baby in because the clip was missing. 5 minutes later the waitress finally arrived and we asked for a different highchair. We then waited ten minutes for the waitress to come back and take our order. An hour later (half of that with an empty glass because the waitress was MIA) our food arrived. COLD. The «sizzling hot» fajitas were room temperature and the tortillas had been sitting so long, they were chewy. Finally asked to speak to a manager, but she didn’t show up for another 5 minutes. Explained why I’d called her and that I wasn’t comfortable paying for a meal that we couldn’t even eat. She disappeared. And never came back. So we just got up and left.
Looking at the other reviews on here, I’m not surprised. Wish I had checked them before I went. Honestly the worst experience I have ever had in a restaurant! Surprised they’re still in business.

Went there tonight to celebrate my birthday, but it was a horrible experience! Granted, it was crowded but even the manager couldn’t explain why at least two other tables seated after us had their apps, and their dinners and left even before we had eaten. Half our orders were cold and at least those were comped. What a disappointment! It always had such excellent service and food!

My husband and are on the road for work traveling the US. We stop at Chili’s in different areas of the country quite frequently. Mainly for their two for one drinks and the food and service is generally good. However this particular Chili’s was a disappointment. First, there was a wait. It was a Friday night and we really never mind waiting. That is expected. So we put our name in with the hostess and watched for a few spots at the bar to open. At the bar, we asked for a beer and a wine. The bartender then asked to see our I.D.‘s. My husband and I are in our 40’s. I didn’t bring my purse with me so I didn’t have mine but my husband had his. I offered to go get mine from our truck, but the bartender said, «don’t worry about it.», and promptly served us. I was grateful because it was cold outside. So while waiting for a table for dinner, we had two drinks each. Basically, an hour wait. We went to our table and the waitress came to take our order for drinks. I asked for a glass of wine. She said,” Can I see your I.D.?” I told her I didn’t have it but I had just had two drinks at the bar. She said it was the law and they ask everyone. I get that. I’m in a different state and I know laws vary. I know she was just doing her job. But, the point is that the bartender should have had me go get my ID like I offered instead of telling me not to worry about when I ordered my first drink. So I ordered tea. No problem. Well, I can’t say that I wasn’t a little irritated, but I didn’t want to take it out on her. That would not of been nice. I guess I was more irritated with the law itself. I mean I’m no spring chicken. I haven’t had a facelift or anything. I definitely look old enough to order a drink. Maybe the state should allow people to use common sense. How logical is it to ID everyone? Do they ID 80 year olds as well? The government should give people some credit to discern these things. OK, rant over about that. My fault for not having my ID on me. Lesson learned. So, I looked forward to my meal. I decided on one of their burgers and fries. It was called the smokey something. BBQ sauce, cheese, bacon, pickles, lettuce, tomato, fried onion rings. Sounds delicious and flavorful, right? Should be bursting in flavor! Not hardly. It had NO flavor. I mean did whoever created this thing taste it before it went on the menu? And oh, the fries were cold. And, the restaurant itself was freezing. Lovely eating dinner with a coat on. In my younger days, I wouldn’t have been so nice but I ate what I could stomach and never complained and even left a good tip and smiled. So just thought maybe writing a review here would be best. You’ve had fair warning. Bring your ID, even if you are on your death bed! They can’t discern age there. Well, the state won’t allow them to use their brains. But on a positive note, my dog was happy with my left overs. She’ll be writing her review momentarily.
Love ya,
Kim

Worst service I’ve ever had. Long story short I NEVER even received the food I ordered. When I asked to speak to a manager about it all he said was «well I took the food off of your ticket.» Well I would hope so!!! Not apologetic at all. I’m not ever going to step foot in that Chili’s ever again.

Oh Chili’s of yesteryear, where have you gone? This used to be one of my favorite places to go, but now everytime that I’ve been I swear that I’ll never return but somehow I keep giving them another chance, thinking that something is going to change. But it never seems to. Last time I was there I ordered cheese fries as an appetizer and 30 minutes after ordering the server tells me that they are still working on it. How long does it take to melt some freaking cheese on some fries that you’ve already got cooked? The rest of the food there is blind by comparison to what it used to be. Gone are some of the favorites of mine such as the mushroom Jack fajitas, Monterey chicken and many others only to be replaced my food that is obviously heat and eat type food. Service there is OK, but nothing to brag about. If you go I’d recommend sitting in the lounge, there is a guy who has worked there for a long time that always has some crazy glasses and is pretty loud (just his personality, he’s a cool guy) but he’s the best server you’ll find there bar none.

I have no idea what happened to this place. I’ve not been in quite a while and it used to be great. Not the case anymore. SLOW is the word here. Took forever to get anything… even a drink refill which was wrong by the way. Appetizer I had to wait 20 minutes on is a bit much for me. My entrée was on the low end of decent. I got the Cajun chicken pasta. Absolutely minimal amount of chicken… not even half of a breast that was seasoned with nothing. The pasta was overdone and there was maybe a tablespoon of sauce for the entire dish. It was too dry to even finish. Only reason I have the one star rating was because dessert was the chocolate lava cake which is delicious.
I don’t think I will even give this place another try. Too many better options in the Jackson area.

Great service at the bar. I’m from Birmingham and I was shocked to hear that the best special was two for the price of one til 10. Bartender was prompt and I never had an empty glass or glasses. Lol… food was good for a place like this. I would recommend this place especially if your out of town and looking to have some drinks.

Sunday lunch service was almost non-​existent. Seated for 40 minutes before they took our order. Food was normal for Chilis, but not worth this wait.

Slow slow slow. Poor quality food. I’m pretty sure my burger had been cooked previously and reheated.

My last experience here was great. Our waiter was very friendly and attentive though he did use petnames towards women and that was a bit bothersome. It was pretty clean, I didn’t see anything extremely dirty, not even in the bathroom. The food took very long, though. I don’t know what was going on in the kitchen but it took a fair amount of time. Despite that, it was very good. The Big Mouth Bites will forever be a favorite of mine. The new technology they have on the table is neat; we paid our bill through it when we wanted too. It was nice not having to wait on the server to drop the check off and then swap our card. Our drinks stayed full through the whole meal which was delicious. The reason for three stars is for how long the food took and that I think the waiter kept getting a little too friendly and was overdoing it. Granted, I’d rather have it overdone than under. Also, an afterthought, the hostess wasn’t attentive to her station. I believe they were using her as a runner but she didn’t seem very nice. Besides that, I would recommend this place and I am coming back sometime in the future.

Oh boy, what in the heck happened to this Chili’s? I’ve been here a couple of times a year for the last six, and my last visit was horrid, as in an almost two hour ordeal of improperly prepared food and employees falling all over themselves to get it wrong. The kitchen never did get me the right food and my kids went bonkers as they do when they’re hungry, when their food took an hour to arrive. I’m just floored.
To compensate for their mistakes, the manager gave me coupons for free kids meals. Truth be told, my kids’ meals were just fine. Mine was the problem.
The only reason I gave this Chili’s two stars is because my previous experiences with them have been just fine. Sad.
I won’t be going back.

Other than our server, there was nothing remotely enjoyable about our dining experience. The monitors were too sweet; I managed to drink mine but my girlfriend couldn’t even drink the margarita they brought in exchange for the mojito. The food was so-​so, not what I usually expect from Chili’s.
Our waiter was the shining star. He caught errors on our bill, was attentive, and did what he could to make it a more pleasurable dining experience. If the food and beverage had matched his service, it would have been good.