Dunkin’ Donuts

This location is the all time worst! Employees find anything else to do except help the customers. There is always a backup in the drive thru and inside. If you want fast service, leave here, go to the super market, go home and brew your own… You will have a cup of coffee faster than it would be to wait here!

I honestly wish I could give this place negative stars. They are one of the closest Dunkin locations to me and are convenient in the morning when on my way to work but that’s where the positives stop. They are inconsistent, are constantly messing up drinks, take forever to acknowledge you’re at the drive through and are generally not very friendly. They are supposedly open 24 hours a day but for the past few weeks, they haven’t been. Their signage says that almond milk is only to be charged for in espresso beverages not coffee.
Recently, even though their signs still express what I previously stated, have begun charging for almond milk. This morning I was very excited to get my coffee as I had a free beverage coupon. As a loyal customer I have gotten plenty of those. This morning I didn’t get a free beverage. I was charged .54 for almond milk. Last time I checked free meant free.
At this point a large iced coffee from Dunkin Donuts costs me $ 3.77 which is well more than what Starbucks charges for a much better beverage. I used to get lattes from Dunkin which were $ 4.27 each which began to be outrageous for me which is why I switched to the iced coffees instead. Now Dunkin has been a disappointment enough that they’ve officially made me a Starbucks girl. I mean why would I pay more to get sub par drinks and sub par service at a higher price when I could get Starbucks?
Update: 6/​5, ALSO the sign there still says that they don’t charge for almond milk in coffee beverages. I know someone that still regularly goes there and they think it’s a load of poo too. If their sign says almond milk is free of charge in coffee beverages it should be free of charge. If they cared so much they should change their sign instead of spewing out their mouths that it’s not and wasting the customers time with their nonsense. I asked my friend to take a picture the next time they are there so I could post it here and I will as soon as they provide me with it.

This place stinks. The staff is a joke (most of them). They are not focused on customer service. I will go out of my way to avoid this place.
It seems like a trend for Dunks in Jackson.
Most Dunkin’s have the owner’s info posted so you can call and complain directly, didn’t see it anywhere. You can be sure I’ll be doing the survey on my receipt to further express my dislike of this place. Wish I could leave ZERO Stars.
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Do yourself a favor, make it yourself — It will be quicker and you’ll get it right the first time!
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I stop here 2x a day and love the friendly staff. They are always so cheerful and have my order ready when I get to the window. My coffee is never burnt and made just as I asked. The line can wrap around the building at times but moves quickly.

The staff is wonderful: friendly, polite and helpful. Unfortunately, six times in a row, «we are out of that.» 3 times in a row, «We have no doughnuts.» Isn’t it Dunkin Donuts? How can you be out of doughnuts? 3 times in a row? The other 3 times were salted caramel hot chocolate, doughnuts, (yes, that makes 4 times out of 6), and the last was any kind of bread to make a breakfast sammich: croissant, English muffin, bagel, you name it. How do you stay in business?
Don’t waste your time.