Global Entry

It took a month and a half to book 3 consecutive appointments for me and my children at this location, but that is my only complaint. The wait wasn’t a big deal for my family, however, as we do not have any travel scheduled in the near-​term.
We parked in the short-​term parking at Terminal 4. An airport employee was happy to direct us to the Global Entry office & I signed in. We were called for our appointment a few minutes early and the agent was friendly and professional. I was asked to confirm personal details & answered a few questions. The appointment was brief & I left with our known traveler numbers. Parking was $ 12.
As long as you book your appointment in advance, you should be in good shape.

Called and got a friendly helpful customs agent. She told me to get an earlier appointment that currently scheduled, go on the online appointment system many times a day since cancellations happen and the appointment system always shows the first available time.

Process was super quick! Location at JFK Terminal 4 (Parking lot 4).

My husband and I had appointments on the same day, but at different times. We arrived very early, but after a three minute wait, we went right in and completed the process in record time. The person who interviewed us was nice and efficient. Overall, it was a much better experience than we had anticipated. I hope our upcoming trips go as smoothly!

We showed up on the wrong date and she graciously took care of us without making us feel bad. believe her name was Lempert. She was very pleasant and had is out in less than 10 minutes.

Easy process. The agent who checked me in was was quick, to the point and not abrasive like some TSA agents. The global entry location isn’t well marked outside of a small sign; Not a big deal though, others who’ve paved the way before me outlined where to go (hint: from where you enter with the AirTran, it’s at the far side of arrivals at terminal 4).

Watch for scams… so every so often i receive solicition emails related to the fact i am a Global Entry participant offering even more rewards for money… don’t get caught in these scams. The scarey part is how much info they obtain to make it seem legit.

Finally broke down and decided to apply for Global Entry. I’ll be able to use it for re-​entry to the US but more importantly for me these days, it’s also good for TSA Precheck since I recently started travelling almost weekly for my project.
The whole process from application to approval took 2 weeks. After initially scheduling my interview for about 6 or 7 weeks out, I went back and checked frequently for both this location and Newark Airport and found a slot only a week after my conditional approval. This check and re-​check of available slots is key to getting an earlier appointment. I learned this trick thanks to some blogger.
The interview itself was really nothing to write about (though I will). It was straight forward as the agent verified my date of birth, e-​mail address and home address via my license. She asked a couple of questions about my travels (which country was business, which was pleasure) that seemed like small talk. That was pretty much it. Then came the fingerprints and the photo part. The agent was pleasant and friendly. The process was efficient and quick. Once done, I was told that I was approved and would receive my card in 1 – 2 weeks. I was told that I could start using the number immediately for TSA Precheck. Just as I got back to my car, I had already received an e-​mail confirmation of the approval.
For those wondering if they take walk-​ins, the sign-​in sheet said «No Walk-​ins.» However, I suspect the table next to me had walkins because they came after me, did not come to the waiting room and were immediately taken in (just before me). From what I could tell the agent handling my case knew one of them so I think it was a special favor. No complaints on my end because I was called in a few minutes early. My wait was a bit long, but this is because I went in early.

Pros:
— Efficient: I arrived 10 minutes early. They called my name 5 minutes late, but I was finished in 4 minutes. Finger prints. Photo. Friendly banter.
— Easy to find: Large entry way sign in the middle of the arrival area
— Friendly: Appreciated the friendly service from the two women who were conducting the interviews.
Cons:
— Commute from/​to the city: Subway + Airtrain in = 70 – 80 minutes (each way!)
— Round Trip Cost to Visit (From Manhattan): $ 15.50 = Subway + Airtrain to terminal
— Scheduling: The earliest interview appointment was 3 weeks out-​and even then I ended up with an 8am interview
— Global Entry Office: Drab. 90s style Global Entry video on repeat in the background.

Great and seamless experience. Took 2 months to find an available appointment, although if you check frequently enough, and it matches your schedule, you can likely find a last minute cancellation. Definitely was easier to find a slot that suited my schedule here vs at the lower Manhattan location.
I actually arrived to my appointment about 10 – 15 minutes late (Friday rush hour traffic), but it fortunately was okay. Signed my name at a podium and sat in their waiting room for only a few minutes before being called by an Officer. Fingerprints and a picture and I was on my way– in and out in 15 minutes. The CBP officer for my interview was friendly, attentive and explained the process with ease. Amazing all around.

Awful costumer service by the phone. The guy was rude and hung up on me because I asked him to repeat what he said.

The global entry office is located in the arrivals part of terminal 4. If you’re on the air train hop off and go down the stirs and around the corner and it’s pretty easy to find. We arrived at 5:50 for a 6PM appointment and put down out name. At 6:01PM we were called and by 6:10PM we were ready to go. The only question was literally have you ever tried to bring back anything illegal through customs. The whole process was super smooth. If you can wait to get an apointment at the one in lower Manhattan I recommend it since getting out to JFK is a bitch but they constantly have appointment openings here.

Arrived a half hour early for my appointment, signed in, and went into a small waiting area full of people waiting for their appointments too. Despite the number of people ahead of me I was still seen exactly at the time of my scheduled appointment.
The approval interview process was both efficient and friendly with the Global Entry System explained and any questions I had answered.
I left approved, and shortly afterwards also received an e-​mail confining approval for my records.
The only downside to the whole process was the $ 16.00 short term parking charge I incurred at Terminal 4. So try not to arrive too early.

I arrived 5 mins before my appointment. I parked in short term parking at terminal 4. A quick 3 minute walk and I was in the Global Entry office. I signed the sheet by the door and within 2 minutes my name was called. A lovely agent brought me to the desk, explained the program, checked my documents, took my prints, and I was out. The entire process took 5 minutes.
I would have rated this a 5 but for the fact that you have to pay for parking. It was only $ 4 but there should really be some kind of validation for Global Entry purposes as there is no other place to park.

This was an excellent experience and not what I expected. I arrived 20 mins before my appointment and I waited only very briefly before being called in. The officer I dealt was very pleasant and everything went quickly.

Surprisingly efficient and friendly. I arrived at JFK about 15 minutes before my appointment, and after 5 minutes in the waiting room, my name was called.
Interview itself lasted about 5 minutes, then I was out. Amazing.

Interviewing here is based on your appointment and not when you arrive. I came here exactly on time and completed my interview within 2 minutes.

I came for a 5:30 appointment and arrived at about 5:05. I was pretty much done with the interview and fingerprinting at roughly 5:30! The officer was not chatty but very nice and got me through the process painlessly and ahead of schedule!

Fantastic service! I showed up early and they took me 45 minutes before my appointment. Hardest part of the trip was actually getting to JFK.

Came here on a Saturday for our appointment. We arrived about 15 min before our appointment time. There was a family before us but when we were signing in, I saw their appointment time was much later than ours. Despite them arriving before us, the global entry people kept to the appointment time slots and we were called next. All we had to bring was our confirmation appointment printout and passport. We sat with one of the officers and within 10 minutes, we were done! They take your finger prints and that’s it. I would highly recommend this office. Only down side is paid parking. If you can find free parking, that would be most ideal.