I showed up a half hour ahead of my appointment time and wasn’t seen until 45 minutes INTO my appointment time.(Of course, it was the day before tax day). But, I DID have an appointment. I paid almost $ 400 for someone(who wasn’t as computer educated as I am) to click through a tax program. I could have done it myself but wasn’t sure of the correct forms I needed due to being an Über driver. Not the best experience. But, I hear they are open year round.