U-Haul

Used this service on the weekend renting a van. My booking over phone call was handled well. Friendly tone over phone was impressive. Once I got in the van, I realized that the fuel level was not exactly matching as in the printed sheet given to me at the counter. Before leaving I got this corrected and got the fuel level marked with a signature from the gentleman who delivered the van to me. (Make sure you double check fuel level and mileage before you leave)
On return I filled up fuel to the level. While at the office on return, they said they had an adjustment and tried to overcharge me with a certain amount for extra fuel. I had to explain the guys on the counter about the adjustment made before taking the van. (I guess the guy who altered the document did not inform the counter). After few minutes of explanation they agreed and did not charge any extra.
They got some poor communication among the staff, so stay alert on numbers before you leave and on return so you save you end up paying only the correct fee.

Besides the location, I love this u-​hal. They asways answer the phone in a plolite and respectable manner. I’m not one to make a reservation, but they always have van/​truck I need. The attending personal is always kind and sweet and get me on my way in a timely manner. Keep up the great work :-)

Worst location for a U-​Haul possible. Worst service I have ever experienced. Getting someone on the phone to help you with billing is like trying to get a dinner reservation with Obama.
No one is qualified to help you in any way when you do get them on the phone so they bounce you back and forth between billing and customer service. Im on my 5^th try to get someone on the phone that can help.
If they had real competition in the area, this location would FAIL and close down.
I DO NOT RECOMMEND!

The car rental assistants out in the lot are amazing. I have used U-​Haul trucks and vans for all my moves. However, this is the first time I used their storage facilities and it was a nightmare. They didn’t have enough equipment for everyone who was packing up their units. I kept my stuff in there for 2 months and when I ended to extend my storage by 5 days they refused to work with me even though I was renting one of their trucks for a cross country move. It wasn’t just that they wouldn’t work out any deal, but they also were horrible on the phone. Long wait times, I was hung up on before even being able to speak to anyone and finally when I got through to someone they offered no assistance and horrible customer service. No apologies or explanations, just «no». One of the worst customer service experiences of my life. So happy to be leaving Jersey City so that I never have to deal with this facility again.

So U-​Haul, someone called me from the Tonnelle Ave. location where I am scheduled to pick up a 10 ft. truck and load it up from the storage unit that we already paid over $ 100 for, and said that we can’t park our personal vehicle there while we load the truck. Wait… what? The woman that called said I’d have to get someone to drop me off. Huh? It’s just my 70 year old mother and I getting these items from storage and there is no way she can drop me off and then I just unload the storage unit by myself. There’s just two heavy pieces and the rest is a whole bunch of boxes and our unit is all the way in the back. So, I understand their location is awkward so now their only solution is to make it difficult for the customer rather than to find an appropriate solution as a place of business. What really got my goat is that this is something they could have told us when we made the reservation, and not call me the day after leaving me to find yet another solution.
I’ve used U-​Haul for every move I’ve made for the past 20 years and I’ve never had such poor customer service from any location. From the time we went there to rent the unit, they were rude. One man ended up actually arguing with my mother. His supervisor was rude and obnoxious. They gave us a truck where the right mirror moved as we drove which I discovered while we were on the highway. I had to pull over so my mom could tape the mirror so I could see. If I were alone I would have been screwed. Patrons, if you want a decent experience, DO NOT rent from this location. U-​Haul, DO BETTER. No one is obligated to use your service! You have storage units ON SITE! By telling customers they cannot park there on any particular day, you are essentially denying them access to their storage units. I am disappointed with U-​Haul for co-​signing that foolishness and I’m really pissed that the first phone call I received this morning was from your RUDE customer service people. DO BETTER! FOLKS, U-​HAUL SCREWS UP AND MAKES YOU FIGURE IT OUT YOURSELF. BEWARE!!!

I ordered a box online with pickup at the location because I thought it might not otherwise be available. I received email notification that the order was ready, and I dropped by the following day. When I arrived, I was told by the otherwise pleasant manager that the box wasn’t there. They weren’t sure what to do, and eventually suggested that I return the next day.
The following day, the box still wasn’t there, and they really weren’t sure what to tell me this time. They told me to just wait around in the front of the store while they called other locations. I don’t think they did that at all, though — they were busy with other customers. I left after 30 minutes.
Come on, I’m really not that fussy, but you can’t get it together over a box, and not once, but twice?

Taking a star off because of the location – very difficult to get to. Not the business’s fault, of course, but it’s not going to make your moving day any easier.
Because of a traffic jam I was half an hour late returning my rental. I was charged an extra day for the rental. After speaking with the owner, who was working the front, the charge was reversed. Excellent customer service, in short.

I understand that service at U-​Haul places really is hit or miss, but my personal experiences at this particular location have been excellent! I dropped a truck off here back in August and experienced very courteous employees, and I also rented a van from here on Sunday, February 15. On 2/​15, the younger gentleman at the front desk was extremely nice and got us out of there quickly. I booked the van about 3 hours ahead of time, picked it up without a problem, and dropped it off without a problem.

I waited more than half an hour in the line just to give back my keys for return. Same for gwtting the keys. I saw there is only one person working at this place!

I may be slightly biased, but I had a great experience with this location. I came here after having a terrible experience at another location. We were moving furniture from my house in Jersey City, to a friend in North Bergen, and then to another friend in Parsippany. You can read my review of what happened when we tried to rent from a place in Parsippany.
We called U-​haul at the last minute. They were great. The person who took our reservation on the phone was knowledgeable, patient, and friendly. We had a number of questions after our terrible experience at the other place, and she had no problem answering them.
At the pick-​up, the front desk staff was again, patient and knowledgeable. The pick up went smoothly and easily. We were on our way in no time. The truck was clean and ready to go. The move went well. The drop off was equally easy. We pulled in, the return staff was waiting for us. He checked the gas and mileage, emailed us a receipt, and we were done.
They were not the cheapest place in town, but they have good hours, a large stock of vans and trucks, and an easy check-​in and check-​out process. Looking at the other reviews, maybe I caught them on a good day, but I will certainly be willing to use them again.

Outlandishly poorly run company. Uhaul did not keep its’ service guarantee nor did corporate handle the nonperformance claim and it has been over five weeks and numerous phone calls.
You will get burnt MUCH MORE than their guarantee in both time, aggravation and money.

I had a horrible experience with UHAUL on May 21^st, 2014 (reference number 94 215 126). I had planned everything for my move from New Jersey to New York. They changed my pick up location and pick up time without even informing me. I had arranged my movers to come early in the morning. I had to go to a different location with my movers. Then, they had put a specific time to my pick up which I was not aware as this was my first time using them and they told me on phone that the specific truck will be available 24 hours on that day. I had to change the pick up location so that I don’t waste the time of my movers. This was my third time going to the third pick up location. All this chaos led me to pay very high overtime (4.5 hours) to the movers even though the actual moving did not even take 1 hour for loading and unloading. I will never be using UHAUL ever again in my life and will never let my friends use it too. I will probably try budget and ZipVan instead next time.
I think good customer service is very important and valuing the time of customers is very important which UHAUL completely lacks in.

Reserved a truck for a move and they called me less than 24 hours before to cancel. No suggestion as to where else to find a truck on such short notice. The least they could have done was call other neighboring uhauls for us. We ended up using Penske.

I have used this location throughout 2013 and pretty shocked by the bad reviews that have been given for this location. Every time i encountered the staff at this location i was given a great experience. The trucks are always clean and well maintained. The staff has always been courteous and efficient. I have used this service so many times that i became a regular with them til i moved to the west coast in January.
Thanks for all the hard work at U-​Haul @ Tonnelle.

From start to finish, a horrible experience.
Should it take 20 minutes to pick up a van that I have reserved and have already done «express check in» on your website?
Should I be forced to hunt down a parking spot in your lot when their seem to be 100 vans/​trucks yet no where for your customers to park their vehicle for an hour?
I started my transaction with a particularly surly woman who pushed me through the process coldly. She then couldn’t answer my request for a parking location. Led me outside to find someone to help — all while not finishing my transaction. When I finally met the only nice person working at this location, he moved several vans all so that we could park our car. I went back inside, was pushed to the back of the line (after I have already started my transaction as you recall) then taken over by the second most surly employee of yours. This guy must have thought I stole his kitten right after I pooped in his corn flakes. He insulted me on my signature, never looked me in the eye. Never thanked me. Made me feel as if I was a criminal, not a customer who has spent over $ 1500.00 at this location in the past 13 months.
Did you read that? I am actually a returning customer. Does this matter? To be frank, you have me by the curlys. I do not have a choice. Their are no other rental companies near me. Unfortunately for me I have to use your company again this summer as I move.
Horrible. Terrible. Embarrassing.
I hate that I have to use your company again.

Stood in line for an hour, «computer system is down»…ok, but waiting in line for an hour on a moving day? Not cool. get your acts together.

I got in and out of this location, the «ski mask way». The key is to get there at 7am. No lines, plenty of customer parking, I was in a rental and on my way after showing a driver’s license/​credit card, and there was no traffic (who wants to drive a van/​truck and roll the dice on not buying insurance in traffic?). The customer service people were as happy to see me as I was waking up 7am on a Sunday morning (they got me in and out, so no complaints).
Their rate was $ 19.95 for a van and their per mile rate was $ 0.99 (compared to $ 1.99 at NYC locations). There are also plenty of gas stations on the return trip and they emailed my finalized receipt.

Not sure why everyone who wrote so negatively about this, especially the one who was talking only positively about the place!
This is a very convenient location to the city and a bunch of highways so lots of people have access to it. Compared to many of the U-​haul places I’ve rented from all over the northeast, this place was by far the best. They were super efficient in getting me in and out when I went to pick up my rental. Everyone was very helpful. The only downside is the migrant workers asking if you need help but you can just brush them off.
The drop off was just a quick and easy as well. There were 2 guys outside ready to check me out. They inspected the truck, I signed and they sent me on my merry way. I would highly recommend this location if you are moving in the in Hudson county.

Overall I am happy with my experience with U-​Haul renting a cargo van for a few hours. Making the reservation in advance online was pretty easy. Parking once I arrived at U-​Haul was a bit of a hassle because there weren’t any available spaces in front, and the lot is pretty busy, so there was quite a bit of maneuvering around to find a spot in the back. Inside the counter person was pretty nice and gave helpful advice about how to gauge how much fuel to get before returning the van so I don’t get a fuel surcharge when returning the van, but also so I don’t over fill it because U-​Haul does not take anything off your bill if you return the van with extra gas. I would definitely use this location again, and I like that you can rent pickups here too. I did not have a long wait I line to pick up or return the van and I did not have to go to another lot as some other reviews have experienced. I picked up my van at 3 and returned it right before 5 on a Sunday. The best way to get to this location is to take Kennedy Blvd and make a right when you see the sign for ¹⁄₉ North right by the Pulaski Skyway/​139. I would give 4 stars if parking had been easier.

This location has horrible customer service, I wouldn’t go to them unless you have to. Their staff doesn’t respect your time or you in general.
I waited after the customer service rep. finished with a customer ahead of me, I stepped up and said hello. I was greeted with a hand to my face as oppose to a «hello, can you please wait for me to finish the paperwork?». I waited for her to finish her paperwork, she proceeds to make a phone call to order breakfast while I was standing there. After that she turns to me and ask «what do you want?», I did not get «sorry, for the wait how can I help you?»
This is the piss poor manner and service that I’ve come to expect from this location.

I’ve both dropped off a truck here and picked up a truck here but during two different visits for two different moves.
Drop off:
Dropping off a truck here is great, it has 24 hour drop off so you can drop off your truck at 2 AM if you please. After you do such, you just simply walk off the lot and theres no need to worry about any annoying paperwork. We were kind of confused as where to leave the truck at first but it seems like anywhere is ok. Simple.
Pick up:
This place does have a weird set up and the lot is very oddly shaped as it is on a busy corner of route 1&9. There didn’t seem to be any designated customer parking space when I arrived but an employee told me to park in the back. I was later blocked in that spot by a truck but they moved after a bit. The service was good enough and I got my truck after a short wait. No major problems here.
My only problem is with the expensive taxes U-​Haul throws on you after you pick up your truck that they do not mention online during reservation… But that’s a company problem and not a location problem.

The slowness here pretty much encourages me to rent from the U-​Haul location close to the tunnel that’s adjoining a Tiger Mart gas station.