Steak ‘n Shake

I wish I could do 0 stars… my server was HORRIBLE. She claimed she was the «manager» or person in charge. I asked about something on the menu, and she had the worst attitude. We had a group of 10 people there after work for dinner, and we all got up and went to Dennys. I couldn’t believe the disrespect. And not to mention, when I told her I would be talking to her hire up, I could hear her calling us «bitches» to another employee, who seemed disgusted by her. Short, skinny, dark long hair, very petite. and VERY rude. I will NEVER be going back while she is there… EVER.

This place has the worst service ever. It took 15 minutes to get a milk shake in the drive thru. Definitley not going back to this location.

Literally ordered 1 burger, 1 slider and a Mac & cheese 40 minutes ago. Still waiting.

The staff is always polite despite the fact that the place is always busy because of their fair prices, variety of milkshakes & location but because of this, we always wait a while for dine in food. We made the mistake of ordering drive through milkshakes & I kid you not, we waited 23 minutes for them! NEVER AGAIN!

Drive thru is slow but inside service is slower. Stopped in last night and remembered why we don’t often go. We were a group of 5 but it took probably 40 minutes to get our food. It’s burgers people, not that hard. Our server took forever and never wrote anything down so she kept coming back to verify things. It would help if the employees weren’t all 17 years old. It’s always slow when it comes time to visit the register too. I would avoid this location if possible.

Waited at our table 15 minutes before someone even came over. Actually watched people leave and walk out because no one was greeting or seating guests. Good was nothing at all special. Shake was the best part of the trip. Wouldn’t go back.

Absolutely TERRIBLE service!!! Incredibly slow kitchen and wait staff. Overall, they appear to lack any training. The staff doesn’t seem to care or know what they are supposed to be doing. I overheard an employee complain about how dirty the floor was and that there was garbage everywhere. This is not what a diner finishing her food wants to hear! One couple left after waiting over 20 minutes without food or drink. They were smart, they didn’t miss out on good food! This was my first and last experience at Steak and Shake! Save your money, do not go here!

The food in general is good for the price. But the service is horrible. Took forever for a waitress. When she took our order it took for ever to just get coffee. Do your self a favor pass up this place for breakfast and please don’t use the men’s bathroom

I love this place so we keep coming back & they always have coupons but they ALWAYS mess up my order!!! Really ppl how hard is NO MUSTARD!!!

Went to the drive through last night waited at the speaker for over 5 minutes before someone took our order had it repeated to us. Upon arrival at the window they did not have the full order had to wait for the order taker to come back to the window to tell me I didn’t order it. sERIOUSLY? You repeated it to me and there were 2 of us in the car that heard it. Service was disappointing for fast food

The worst place ever.. How do you send out food like this. The cheese dip was sealed tight but it was like they then spooned it in the bag all over everything. Dirty looking outsides of the shakes. I would even take a dog there to eat. Kicking myself for even thinking about stopping here

My overall experience was ok! But I do have one complaint, the men’s bathroom is DISGUSTING! I go in there to find toilet paper with poop on it on the floor, the garbage can is full of paper towels, flys in one of the toilets and the toilet seat in there looks like it was peed on at least 80 times without beings cleaned! It’s like this place ignores the bathroom!
I will come back to this steak and shake as long as they clean THE BATHROOM!!!

As other reviewers, I have been here numerous times. I have dined in and carried out thru drive thru. All aspects completely stink. Drive thru has forgotten items (i do not live close by) from my order, and taken over 25 minutes for an order. Dining in, tables are not clean, shakes come after food, service stinks, and food is cold. Save your money and avoid this place. Out of about 8 visits, none are stellar. I finally said that I am done going here. Typical bill for 2 adults and 3 kids is over $ 40.00. not worth it.

I have never been so dissatisfied with a steak and shake in my life. They didn’t give me silverware, their fries looked like they had the life sucked out of them, and their burger looked straight gross. STAY AWAY FROM THIS PLACE, put them out of business place.

If I could give this place 0 stars I would. They took a very long time just to seat us and the wait for the food was even longer. It took about 50 minutes from when we walked in the door to finally get our food. The waitress was too lazy to even serve everyone water. I’m glad I do not live in the area because I will never be coming here again.

I’ve been to this Steak & Shake a number of times. I’ve used my two most recent visits last week to rate them. One visit was for breakfast and another for a late lunch.
Our breakfast was fairly disappointing with the only good thing we ate was pancakes. For an extensive menu I would think there would be more consistency and a qualified breakfast cook. Service wasn’t too bad and we were in and out in about 40 minutes.
Our lunch experience was trouble from the start. Even though there was a clear line of customers waiting to be seated and we asked if they were taking names (rude response of «No!?!») only one of the waitresses was seating customers and she would point to a random person in line and say «how many?» Then seating the party at a dirty table not yet cleaned from the previous customers. Truly unprofessional. It took forever for our waitress to show up and tables seated after us had ordered drinks and food so I went to find a manager. The manager was running the drive thru and quickly asked where we were seated and said «OK» as she turned and walked away. No «sorry» and she never checked back on our situation. I don’t know what it was her job to manage but she clearly wasn’t managing a thing in the dining room or paying attention to the lines of people waiting to be seated or those waiting to pay at the register. Our food was awful. My chili was actually cold, watery, and the cheese never melted. When I mentioned this to our waitress she said she’d take it off the bill. As the chili was my substituted item in place of fries we only saw a $.70 cent savings. She never offered to replace it with a hot one or offer one to go. Others at the table had an overcooked but cold Frisco melt, warm but greatly undercooked fries, and cold onion rings. The service was so slow I did see one set of customers leave after waiting too long for their food (they left without paying for their drinks or complaining) and our total time in the restaurant was a long hour and twenty minutes.
The restroom was fairly clean on both visits and the entrance and parking lot were clean on also. At this point I’m not sure I’ll bother getting off the expressway and visit this Steak & Shake again. There are others we pass on our road trips that have been much better than this one.

Food is good but service is hit or miss here. I will still come back because the price is right around what I like to spend which
Is less than $ 20 for two people with tip included! My go to burger here is the guacamole double steak burger with extra onion. It is delicious! I also get the Parmesan seasoning for my fries and that is delicious too.

Service was good, food was dreary and needs work. The fries look like the life has been sucked from them and are limp.
The milkshake was alright, however the cookie dough did not taste like cookie dough. What a disappointment.
I would not go back to steak and shake with this kind of atmosphere and food.

I tried to get drive-​thru here last night. I say «tried» because someone said they’d take my order and then disappeared for a good 5 minutes or more. I said «hello…» a few times into the intercom to no response. I thought the clerks might have been pranking me, but then someone eventually took my order. I pulled around and saw two cars in front of me. One got their food and left and the next one pulled up to the window. They got one bag of food (only part of their order) and at least 10 minutes went by, probably closer to 15. I finally got annoyed and pulled out of line, without receiving my order. I drove up to the Chick-​fil-​A in Bolingbrook, where I was in and out of their drive-​thru in under 2 minutes, happily gobbling my chicken nuggets.
I get that Steak n’ Shake probably isn’t recruiting from Stanford these days, but is it too much to expect even a modicum of competency here? Chick-​fil-​A seems to think so. Experiences like these sometimes leave me to wonder if the service sector we’ve constructed within this country to instantly satiate bourgeois desires isn’t destined to crumble into a fiery abyss of cynicism, revulsion and revolution.

Get the Heath Shake! You’ll thank me later! I prefer the «steak burger» from Steak and Shake over almost every other burger joint. The burgers tend to be less greasy and sloppy than other places. I love the mushroom and swiss burger the most! Fresh mushrooms are the difference maker!
The only downside to the Steak and Shake experience is the extra wait time as a result of «made to order». But this is not really a downside as that is why the food is always fresh.
Their shakes are killer! Heath is my favorite!
The Chili is very good, I like mine a bit more watery, but the taste is spot on!
Definitely at the top of the list for fast food/​burger joints as far as I’m concerned. This location is fast and polite every time I’ve eaten there!