Applebee’s

I was excited to try Applebee’s, because we don’t have one in Hawaii, yet. Lol. I’m such a newb.
Anyways, when we came in service was pretty good. Our waiter was attentive and made the small chatter. However, service turned. She disappeared for… A while. Lol. I was thinking that maybe she got off her shift?
We were occupied with meeting up with my bf’s family so we kept ourselves occupied but the food time took forever. I think we waited over 1 hour and food came out staggered. The manager actually went around BEFORE the food came out and asked how everything was BEFORE it turned bad. He should have said something about the kitchen being backed up or something, give us a warning!
I’d try them again but maybe a different location. Lol.

Terrible service I did not see the waitress for an additional 40 minutes. I will never return to this restaurant ever again.

Very dissatisfied! Entered restaurant at 4:39 and left at 7:30. It food 2 hrs to come. It took our drinks 1 hr and had to come. I asked the manager to comp our bill they took off $ 4.99… I’m insulted. They are very disorganized here. Will never return to this location.

Worst service ever! We tried to notify the staff that we had a big party and they apparently weren’t ready. It took almost 3 hours for our food to come to the table and the orders still aren’t right. This is ridiculous and they need more staff. Our original waitress walked off from our table and said she wouldn’t serve us bc she got to frustrated with all the orders this is beyond unacceptable. But the one thing they’re trying to get right is the bill. Forget that 3 hours later people have still not received their food.

Horrible horrible horrible… I’ve been standing here for 10 mins at door. Nobody has helped me yet… employees just walking around… like really.

The sole reason for this review is based on the great service I received from the waiter, Jose. On a busy Friday night, amongst disgruntled guests and a big crowd, I managed to be seated promptly in his section. He was cool but professional and just had a warm n pleasant demeanor that was genuine! I had no issues with my order or service and my drinks were great!, I’d like to thank Jose for that because the manager I could definitely do without! My food was good, typical Applebees. but good, nonetheless. The manager here was NOTHING at all to write home about AT ALL and I could do without him. Hence, the reason for the three stars.

So this was my first and probably last time visiting this Applebees; the atmosphere was fun and inviting but the service ehhhh not so much! We came in after a busy work week on Friday 1.8.16! I was struggling looking through the menu because I’m not a frequent applebees customer. I would have loved if the waitress would have gave some type of recommendation! She didn’t, not even when I asked what did she suggest for a good cocktail… She was very sweet though! She’s from Texas, and has the most adorable accent I’ve heard! It took forever for our drinks to come out, My friend’s got their food before mine which was strange because usually they bring all the food out together… apparently my food was sent to the wrong table! The onions were sauteed they were actually pretty RAW, my chicken was tender, and the potatoes were Delish! Overall it wasn’t the worst experience, but it wasn’t the best. They played really good music though!

This review almost was a one star!!! Stopped by on my way home to grab dessert; blonde with vanilla icecream. Upon entering the restaurant I was greeted by no one. When I approached the bar to sit down, a bartender says I wouldn’t sit there because our wait staff frequents there. So I move to the other side of the bar stating I just want to order dessert. She states, okay just go to the other side in a dismissive tone… never a hi or welcome or how may I help you. Once on the other side of the bar, I take a seat. The bartender carries on as if I’m not even there. The manager eventually comes out and ask if I was being assisted, I said no, that I just needed to place a to go order. He instructs the bartender to take my order, again she was dismissive and never acknowledged me. After a few minutes I get up and leave. Get to the parking lot, get in my car and then I see the manager approaching. He asked me to come back in, I replied no that’s okay, I’ll go to another Applebees. He kindly insists and states that’s not how we do things. I go back in… to apologize for the unprofessional and dismissive service I initially received he provides a drink and dessert on the house. Now, I’ve been to many Applebees, but can honestly say this was the first time where I encountered a manager that cared about the consumer experience. I went from being extremely offended to a valued customer all in 30 minutes. The manager, who stated he’s been with the company for 27 years made the difference.. THANK YOU!
Now as a customer service consultant and business professor I strongly recommend the two female bartenders be replaced. In the service business, «customer service» is paramount. Unfortunately, the two female bartenders working tonight lack the professionalism and customer engagement for long term sustainability.
Again, huge thanks to the manager for his professionalism and customer empathy.
Kind regards,
Dr. Sykes

Most recent Applebee’s visit.
Applebee’s is uniformly bad.
If not for mandatory lunch meetings,
I’d choose flight 571, Donnerees, or maybe even Arby’s over Applebee’s.

Disgusting service 15 mins waiting to be greeted and when I asked for another table I received an attitude. If you want service with an attitude all are welcome

I ordered spinach dip and I was just pissed that they could serve someone stale chips. It was stale to the point where i couldn’t even swallow it. It was so bad. And on top of that, the bowl that the spinach was in was used. It had old salsa stuck all around the rim. I’m just in disgust.

The sizzling dishes are amazing, though I can’t say anything about the dessert that I ordered for my mother because my server said he thinks they’re out. I’m assuming he thought I wasn’t going to leave much of a tip because I went by myself (I’ve been a server for 3 years now) so he gave me basic service. I left a 45% tip to show him that you can’t always make assumptions about the people who sit in your section. I’ll return, but maybe with friends next time.

The service was fair and decent. I enjoyed the one Patron margarita that I ordered, but I didn’t understand why the waitress denied me for a refill for a second drink. I assumed she was joking when she replied, «no *laughs jokingly*», but after no refill of my beverage after 30 mins I realized she wanted to regulate my 23 years of age as if she was my mother. If I’m a paying customer who wanted to enjoy drinks, PLEASE cater to my needs. That is all.

Roach in food!!! Never eat here… dining here was horrible. .go to another location

Amazing service and staff! Stopped in to pick up dinner for the family and was helped immediately!!! The 4 cheese Mac and cheese with honey pepper chicken tenders is the best! I am also in love with the grilled chicken wonton tacos! Its spicy grilled chicken stuffed in crispy wonton shells and topped with slaw and cilantro!!! Btw, ask for Jessica, she is everything! !!!

I enjoyed my visit here on last night. Club Applebees is what i will call it in the weekends. The wait for food was a little slow but after all is the weekend. They have the music was blasting like we were in the club. The ambience was pretty cool. I enjoyed our waitress who was pretty cool. The drinks were strong and great. I found out they have karaōke every other Wednesday. I will check them out and update review.

Last time I went, I was being rushed out because our waitress had to get her hours for her manager or something like that. It was pretty rude even though she tried to do it in a nonchalant manner. Other than that, the blonde brownie with ice cream was good and so was the honey pepper shrimp dish.

I previously reviewed this restaurant 4 months ago and gave it high praises. Apparently on my return there must be new staff and management because this experience I recently had was nothing to jump about.
Ordered spinach dip and the dip was cold when it got to our table and the chips that go with it were stale. I requested fresh chips and warmer dip and the next batch of chips he brought tasted like they were dumped in a basket of salt. I decided I’ll work with that because the dip did take off the salty edge. So I ordered a seasonal blue moon beer, which I’m glad I did cause you would have to be a little tipsy to enjoy this evenings service. To keep it simple and to save time I ordered a caeser salad half.
I didn’t receive my order for another 40 minutes after the ten minutes after the initial arrival of the spinach dip. My waiter was no where to be found and the restaurant was not packed at all! One person at the bar and a few couples and a handful of families. Not enough to daily a salad almost an hour. When it did arrive it tasted good. I couldn’t see how you mess up a caeser salad. Once I received my check while I was waiting to cash out I noticed how filthy everything was around me. My seat was dirty. My table had crumbs from whoever was there before. There was used utensils under the table, that I did noticed until my foot kept stepping on them and I didn’t want to look anymore into cause there was no telling what else was down there. Paid and left in a hurry.
It will be awhile before I return. At least until I see another good review from somebody else.

I visit Applebees on Tara Blvd. about a week ago. The service was bad and the food was terrible. The waitress was very unattentive. We had to keep asking another waitress for help. The worst wings I have ever had. The wings were dry and hard as a rock. I will never go back there again. I am a chef and there is NO WAY I would have displayed or served food that terrible.

I purchased a to-​go order from Applebee’s at 6608 Tara Blvd., Jonesboro, GA 30 236 on 3÷25÷12 @ 4:49pm. When I opened the box to eat, I saw something that was totally inedible. This slop should have never left the Applebee’s kitchen.
I took the food back to the restaurant manager and asked for a refund ($ 21.40). I was told repeatedly that it was their company’s policy not to issue a refund. The manager told me that I could select something else from the menu or receive a gift card for the amount of the purchase. I told her that those options were not acceptable.
I called Applebee’s corporate office and they were no help. I finally got in touch with Channel 5 (Fox 5 News)-Call for Action Team. They got in touch with Applebee’s VP of Operations. He contacted me and mailed me my refund of $ 21.40 the next day.
I commend the local news’ consumer advocates who REALLY fight for consumer’s rights.
Don’t fall victim to a business who doesn’t value you as a customer. You can choose to spend your money ANYWHERE! But a business should be grateful when you select them.
If after turning over your hard earned money, you’re not satisfied with the product or service, try to resolve the matter directly with the merchant. If a resolution can’t be reached, then I definitely recommend contacting your local news’ consumer advocate team for help.