Discount Windows

We finally got our quote and it is definitely competitive, in fact 2^nd lowest. There is much that goes into a quote of this nature and I was impatient since we had already received the other quotes. We received much more information from DW’s Josiah than the other three businesses we contacted — in fact answering most questions we still had. :) A side note to all this and our recent move: it seems service has taken a back seat to the money. Maybe that is an understatement, esp in this day in age where people are used to big online retailers that carry just about everything and can send it to you in a matter of hours or in a couple of days without batting an eye. We love the up close and personal touch of our local brick and mortar businesses, but are dismayed (esp lately) how terrible service has been. Communication, quick responses and availability will beat the online stores any time in my book and we are willing to pay the extra amount to buy goods and services locally.

I just had my whole house full of windows replaced. Nine windows and a door. The whole process was smooth and hassle free, from the estimate through the rebate process everything was great. I would recommend this company to anyone who wants new windows for their home.

While I am extremely satisfied with the windows, and with the fine folks that installed them, I am quite disappointed with their service after the fact — I have never received any assistance with the proposed and promised rebate — have never received the rebate — and am essentially out hundreds of dollars because once the windows were installed, I never received the required documents to apply for, and then receive, a rebate. I called them many times, was promised that I would receive the necessary documents, and never did. I gave up. And learned my lesson. So if you are going to use their windows and service — and plan to apply rebates — I suggest you make sure — don’t write a single check — until all the rebate documents are filed and approved. Otherwise, you may be out hundreds of dollars as well.

I am extremely pleased with the product, service and price. Thanks to each talented employee who helped make this a positive transaction. I have already referred Discount Windows to other potential customers.
Neal and Michele McLean, Corvallis Oregon
p. s. Hi Rachelle, this is Michele. ;-) thanks for being so helpful and patient with me.