Fun Factory

Well all we have here is fun factory so the kids love it, but adult wise… eh it’s just ok. It was super busy…2 birthday parties going on in addition to the regular traffic. There were only 3 people on staff so it did make the waits a little longer when buying your card or trying to redeem your tickets. It is pricey but I guess this is Maui and that unfortunately is something we expect. All in all the kids had fun and for a place like this that’s pretty much the main thing.

This isn’t a Chuck E. Cheese by any means, but it’s the only thing offered on the rock. The same family that runs the county and state fairs of Hawaii, E.K. Fernandez, owns these chain of arcades.
This location is in the Maui Mall, and recently expanded to include 2 party areas and more square footage. The indoor party space occupies a sliver of floor off to the side of the arcade so it can be a bit noisy. The outdoor area sits under the mall’s overhang and is 100% shaded, and doesn’t receive any direct sunlight due to the building’s position. It comes with a private entry/​exit door into the arcade.
There is no food or beverage for sale or any form of animatronic entertainment (am I showing my age?) What they do have are video games, those addictive but waste of time grabber cranes, basketball, skee ball, air hockey, and others. Where’s the plastic ball pit? I can’t believe I used to love that at the Chuck’s… Can you say staph?! Yuck, lol!
We came for a 5-​year old’s birthday party, and here’s the breakdown. There’s no fee to have your party here, just a reservation and a minimum amount of 10 kids at $ 15/​head which includes 3 hours of party area usage, 90 minutes of unlimited game play, and ticket prizes at the end for all. The token system has been replaced with play cards, so swipe away. Apparently some games aren’t included in this ticket price. You bring your own food, beverage, utensils, and dessert. They provide the trash can.
The hosts say it was worth it; not having to pay for a bouncy castle, decorate, or clean up the mess their house was left in, in years past.

Terrible customer service. No one here helps the customers when a machine fails. If by some miracle you win at any of the high priced games. They question how you won. The short chubby Caucasian looking girl is by far the worse of the bunch.

I have 2 small kids so We frequent Fun Factory since they’re the only ones here in Maui. I really wish we can have Chuck e Cheeses soon. Fun factory machines especially at Maui Mall location are cheats!!! Most of the time the tickets won’t even come out even if you win. And if you call on the customer service people they would look at you like you are the one cheating! I don’t care about the prizes (they’re cheap and worthless) but they can’t be cheating people, especially going to this place is really expensive. I see kids who really collect the tickets because they look forward to the prize but if the machines cheats and won’t disburse tickets, how sad would that be for them?

Super small and way too expensive. Some of the workers are creepy and the prizes fall apart before you even walk out the door.

Im all grown up, kinda… i love this arcade

I wish they had a better selection of games for adults to play when the kids are busy.
Small children games are way to expensive. Should be cheaper to parents want to take their children there.
Place is very clean and well maintained.

Pretty fun place. Lot’s of crane machines which I love. I’m like an addict when I see those things, I just gotta play them :) There was an array of video games, they had the classic ski ball and hoops. We spent about an hour there and it was pretty fun. The guy working the game room was very chatty and friendly. I had a good time and I’d prolly come back again. if i ever make it back to Maui lol.