Auto Body Hawaii

I dropped off my wifes car and repairs look. fine and on schedule. Now it takes a long time to get in there but they were polite and professional.

I wouldn’t bother calling them if you need an estimate for your insurance company, as they do not understand the concept of free estimates. They will interrogate you over the phone, making you assert that you will have the work done with them. I was told when I come in I will actually have to sign something to that effect. Reason being, «we don’t want people cashing out with their insurance company, after getting an estimate from us». That’s crazy. Instead, how about welcoming people to your business, realizing that the more estimates you provide, the more total business you will get? Especially, through word of mouth. Instead, you treat customers like they are all potential wastes of your time. Auwe!

I had an amazing experience at Auto Body Hawaii after my 2013 truck got rear-​ended by a tourist car while at a stop at a streetlight. My bumber needed to be replaced and there was minor body and frame damage to my vehicle.
The estimate process was quick and I received a written estimate within 2 days via email from Dayson who did the inspection.
After getting the runaround from the other insurance company for a month, I could finally repair my vehicle. Celena at the reception desk contacted the other insurance agency for a rental car and offered to set up my rental car for the repair period. So convenient! The rental car representative met with me at Auto Body Hawaii on drop off day with my rental vehicle. No commuting back and forth to the rental agency. I also returned the rental car in the same manner. Everything was done at the Auto Body Hawaii facility.
My repairs lasted only four days, as estimated and I was allowed to pick up after one additional day without penalty. I paid a portion for a deposit for the parts to be ordered and the remainder on the day of pick up. I also qualified for a FREE wash and vacuum service for the life of my vehicle four times per year!
When I picked up my truck the color matching on my bumper was flawless and looking better than brand new. The bodywork was amazing and all scratches were removed and repainted There were no signs that I had even been in an accident. They gave me a free safety check sticker and even shined my tires.
Amazing experience, quick and worry free process, friendly and professional staff. And they were more affordable than other places I got estimates from. The labor time was half as long as some other repair shops in Kona. I will definitely be a return customer.

Feeling totally scammed by Auto Body Hawaii. My husband got in a minor crash, the estimate coincidentally was $ 200 over what insurance offered. It included a non-​specific $ 4000.00 cost of «other». Pretty sure that they will buy it from insurance, fix it, and make a huge profit. After this sketchiness went down, we have been hearing a lot of stories similar to ours from others in the auto mechanic industry. We should have gotten a second opinion before trusting Auto Body Hawaii. Will never go back nor recommend this place. Oh, and it also took them 3.5 weeks to communicate this news to us, during which we had to spend over $ 600.00 on a rental car because all their loaners were out. Absolutely terrible.