Kamaaina Diamond Co

Went in to pick up the ring I brought in to have sized. Upon showing my claim ticket, they began harassing me and asking for identification. They were extremely rude and completely unprofessional. I will never go back to here for anything and I will let my friends and family know just how horrible of an experience I had here.

A week and a half ago, I had a ring re-​sized at their Kailua-​Kona location (near Safeway on Henry Street). They described the process of sending the ring out to a jeweler, and how the jeweler will physically re-​size the ring. They also allowed me to use the loop and the gem tester to see the basic characteristics of the ring. They gave me the option of paying right then, or later when I pick the ring up. This was all very reassuring.
They estimated that the ring would be ready to be picked up in about a week or a week and a half. The ring was ready to be picked up after 11 days, which was reasonably within their estimate.
When I picked the ring up (yesterday), they taught me a little more. They let me use the loop again, and they showed me the specific «fingerprints» or inclusions of the ring, so that I would be able to tell this exact ring from others. They also taught me how to get an appraisal, how to get it insured, how the appraisal would impact the insurance, what the trends for the value might be like, and how to best care for the ring. They also let me know that I could get the ring cleaned there every six months free of charge.
The ladies there were so kind, reassuring, and reliable. I’m grateful they treated me like a valued customer. I apologize for not getting their names. I think one of the ladies that helped me was named Brenda.

The ladies are so sweet and helpful. Thank you.