Despite being a loyal State Farm customer of nearly 20 years, I suddenly received a cancellation notice in the mail. Why? I had just moved from Honolulu to a home near the ocean. It turns out State Farm refuses to insure homes within the tsunami impact zones. Good news for other customers, I guess, but bad news from those of us in Hawaii near the water’s edge. What to do? I called several major insurance companies – none of them offered coverage for my neighborhood. Finally, I asked my neighbor and learned that Allstate provides the coverage I need: home, auto, flood, hurricane, etc. I contacted the Gerald Yamane Agency in Kailua. The associate who helped me did an excellent job of responding to my questions and concerns, plus made recommendations based on my coverage needs. He gave me all the pricing and policy details I needed to make coverage decisions, then processed everything promptly so that I would have no gap in coverage. That was a few years ago. Since then, I’ve interacted with various people with this particular office for changes in coverage, claims, and questions. Each time I’ve gotten helpful, prompt, and professional service. I like the ability to pay premiums, review policy coverage, and more online yet get in touch with a real person when needed. As the slogan says, I feel I’m in «good hands with Allstate.» Unilocal 365 Challenge #061/365
