Pizza Hut

This review is based on carryout/​pickup.
Pizza Hut is located the corner of Oneawa and Wailepo Streets. It shares the lot with Taco Bell. There is a lot of parking available, but it can be busy at lunch and dinner times.
I have come in here a few times. The staff is helpful and quick! There is an order board behind the counter. There is a monitor above the register that displays the names and orders along with their status. A reach in fridge is next to the counter that holds the 2 liter drinks.
I’ve always been happy to pick up from this location. The food prep and service are great!
(46)

Ordered delivery which took an hour but on time. Pizza was warmish and was burnt with very little cheese. Wings were awesome and the girl on the phone was super friendly and helpful.

Pizza is always ready when they say, fresh and hot. The girl that was helping me today was super nice with a child and let him sign some type of book. Service is always good when doing a pick up. Pepperoni all day everyday.

We have never ordered delivery from this pizza hut we have only ordered takeout. Pizza Hut has changed their ordering that route through a call center vs someone who works at the actual location. The call center people seem to work quickly and expedite your order. The people that work at this actual establishment have always been friendly and helpful and our pizzas have always been consistent. Pizza Hut seems to be on the more expensive side compared to other fast take out restaurants. You can get better deals with Papa Johns if you’re not picky with your pizza

We’ve been going to get pasta at the hut lately due to a «soft» diet needed to pamper my sore tooth. Both visits in the last week has been great! The food is always good but because of the awesome customer service we received during both visits, our food tasted even «mo bettah»! Tyler offered us a sample taste of the sweet chili sauce when we couldn’t decide which sauce to order. BTW. The sweet chili was very tasty. For a fast food place I was pleasantly surprised to receive stellar customer service. Super job guys… Oneawa Pizza Hut will be our go to place from now on thanks to people like Tyler.

2 hours to get my pizza. I was told 45 minutes so the delivery driver said «I brought you an extra pizza that we had sitting around» sorry for the wait. Poor management, the store had one driver. There is a lot of good food in Kailua. Stay away from this poorly managed facility. I called the management, they didn’t care, said the extra pizza was from someone who cancelled

I wish i could rate this zero or negative stars if possible. First off we tried ordering online 6 different times and as we went to the checkout screen it replied with a «you have not selected any items.» We then attempted to call and of course it goes to an answering service not even located at the store. First off they got my order wrong on the stye of crust i ordered. Second the answering service told me that i was to get 3 sauce packs per each 24 wings ordered. I ordered 48 wings and got 0 sauce. i called the answering service back and of course they had to get a hold of the store and she the replied with that it actually comes with zero sauce lol. They would bring me what the lady told me but it would be 1 ½ hours until i would get it. Of course that was not acceptable and when i mentioned that my pizza was made wrong too they told me that it would also be ¹¹⁄₂ hours. To me this is completely unacceptable. I have already waited 45 minutes the first time. So finally the answering service transferred me directly to the store manager and she was absolutely rude. She respond with no concern and told me i could have it in ¹¹⁄₂ hours or a $ 5 credit. haha $ 5 credit after spending $ 73 on my order. needless to say never order from then ever. They obviously have never had customer service training. just don’t go. choose dominoes.

I always get great service at this Pizza Hut! =) Love their Chicken Garden pizza.

Recently, we had to find a fast, cheap and easy way to feed a bunch of hungry 10 year olds. The answer? Pizza, obviously. Pizza Hut’s current lunch time special is a medium sized cheese or pepperoni pizza for $ 5!!! Awesome deal!!! I’ll take 4!!! This particular location was small and the staff was friendly.

really greasy… not like on the mainland :/​order somewhere else

I ordered the super supreme and swapped out the hamburger and pork for jalapenos and spinach. The pizza was amazing, LOADED with toppings just like the last time I ordered it. Consistency and quality describe this Pizza Hut.