FedEx Office Print & Ship Center

I’m surprised I never reviewed this place as I am a frequent visitor here. I had a package I was sending off (late Christmas presents) so I stopped in as normal for me.
As I walked to the counter I was greeted by Steve my regular person. He spoke to me by name! How did he know that? Well it made a great impression on me that he took the time to recognize me by name.
He is very efficient and always takes care of me in a professional but personal way. If I’m sending a package I will usually drop in here.

Horrible customer service. They take a simple task and make it difficult. Will go to office max next time where things are easier and they actually act like they want your business.

When I walked in the place was nice and clean. The service was great and everyone was happy and smiling. They were very busy but for me out quickly and sent me on my way with a great intent to come back. Thank you so much for the great service.

I am in this fedex office a couple times a week. The employees are great, but they cannot figure out mobile shipping labels… ever. I have tried to use them a dozen times and no one can get them to work. If you use fedex mobile shipping labels, you straight up have to go to another location. All the others can do it no problem, but this location can’t get it done.

This guy on the right (Oscar) was helping a gentleman in front of me. The customer in front of me for some reason stepped out. I approached him and greeted. He didn’t even look at me and was busy playing some game. I told can you give me a receipt of my fedex envelop I want to drop off. He still didn’t bothered to look up and reply. I raised my voice and said excuse me. He said I’m waiting for the customer that walked out. This guy waited 20 mins for the customer who left. I mean seriously, if that customer didn’t have complete info or docs then you should take the next customer, I waited so long to drop of an envelope because I wanted a receipt for company records. This guy, name tag Oscar is lazy. Didn’t want to help just play his game.

Horrible service. Poorly staffed. Always wait 10 – 25 minutes to get helped. O stars would be more appropriate.

Excellent facility and great customer service. Thanks to Billy for helping us send a parcel ($ 550 shipping cost) to Singapore.

I used the online setup to have some presentations made for work. Someone called to confirm my order (decent size — about $ 1000). My order was ready before the time they quoted, and I received a phone call when it was ready.
I picked it up right away. I received help to have it carried to my car. Great service overall!

Your typical FedEx store.
We were greeted as we walked in by the guy who was working at the shipping department, even though he had a long line. After he had finished he walked around the store and asked if anyone needed help with making copies. I had a few items laminated and the cost was very reasonable.
They have a workstation in the back should you need to access the internet. It runs 30 cents per min. Great if you have to print a document off of the internet. They also have free wi-​fi. I didn’t use it so cant comment on how fast it is.
Good place to go if you need copies or shipping supplies.

This was a very stressful visit. I was in Wallis and needing a business office to set up for some serious remote work from California. You can image my disappointment with the experience. The wireless internet is at the speed of dial up, seriously. I sat in the work area in the back of the store.
Several folks would come through and use the cube with the desktops. I was on a business call at a normal voice level when a rude lady told me to talk lower. She was on the internet shopping and obviously needed her ears checked. I was not overly loud and did not appreciate her rudeness.
I was in the cube working from 5pm to 11pm closing. I had issues sending my documents to be printed. After several confirmation of the email address the second service person realized that the email address was wrong AFTER 1 HOUR!!! I sent over the documents to be printed. They were great about confirming everything but the quality of the paper. I discovered at checkout at 10:50pm that it was printed on the highest grade of paper. When I went to check out I was estimating in my mind about $ 40 to $ 60. You can image my surprise of a $ 292 bill. I was speechless. I was tired. After spending 6 hours for 3 hours of work due to the internet speed and printing disaster I just wanted to leave and drive the 45 minutes back to Wallis.