This is my 3rd time here and I will not return. The food was ok and the dining area cleanliness is acceptable. The problem is that there have been multiple errors with every order. The errors were corrected, but every order takes more than 12 minutes to complete. With that much time it would seem they would have enough time to get it right.
Dustin S.
Évaluation du lieu : 1 Katy, TX
What a horrible place and management staff. We have been through here 3 times and each time been shorted on our family chicken meal by one piece of chicken. The food is always old and trust me a 4 piece meal will be 2 chicken wings and a leg… Avoid at all costs, you will be highly disappointed.
Fereshteh K.
Évaluation du lieu : 1 Katy, TX
The worst manager and the worst food ever. He was so rude. The food was garbage. I’m surprised that why KFC has destroyed it’s reputation with these out of date managers. I should have paid more attention to other reviews.
Jay A.
Évaluation du lieu : 4 Houston, TX
I Love KFC Grill Chicken. This is the best thing they ever did. This place close to I-10, easy in and out. They keep this place clean.
Rick F.
Évaluation du lieu : 1 Katy, TX
Horrible service. Combo KFC A&W Root Beer store. First time I tried to get an A&W burger for me and my son they said they could not take off the onions on the burger or make it dry, no sauces, if it did not come that way. They only make them the way it is shown on the menu. The next time we tried to use A&W on the Aug 2014 free float day the company website and Facebook page said 3pm til closing. We were told around 5:15ish that they did it from open to close and they could do it different because it said so on some piece of paper he had and to read the fine print on the website. I told him I was looking at it and it said 2pm to close and only if they ran out or did not participate. He told me that had not run out, did participate but from open to close. Another excuse and lame service. Will never take my family of 5 to this location for anything ever again. Chic fil a… here I come!
Geena Z.
Évaluation du lieu : 1 Marina Del Rey, CA
While the food is good… it helps if the right order is given to you. The drive-thru person usually has trouble hearing you even though no other place seems to have this issue. You have to repeat your order about 4 times for them to get it correct enough to repeat it back to you. They don’t have food ready even though it’s supposed to be fast food and it’s lunch or dinner time… not late at night when one can understand they run out. Getting home and opening the bag is the culmination of unhappiness… you see they didn’t give you the right food. Now I see people literally hang out at the window or counter for several minutes to check if their order is correct before leaving. So it’s not just me.
Alan S.
Évaluation du lieu : 1 Katy, TX
I used to take my Mentally disabled son here to get burger and frys from the A&W menu. Often they could not get the order straight and I would ask for them to please correct it(sometimes it was as simple as giving me the bacon we had paid for that they had forgotten and I would put it on his burger — no problem) other times they put things on it did not want like cheese or sauces when ordered dry. .Then I come in one time and I am told they do not do any special ordering. I ask to talk to the manager and he tells me he is only doing this when I order. I ask for the phone number to the owner and he says he is the owner. I call KFC corperate to complain about discrimination under the Americans with disabilities act and the fact the owner was an @sshole. I am told this is a franchise and KFC has no say in «operations» –I have not been back in two years. should have sued him and KFC — Bet KFC would have shown an interest then!
Laura S.
Évaluation du lieu : 1 Houston, TX
My first time here. Long waiting for my meal. Saw the big cockroach. I don’t think they don’t keep this place clean very often.
James F.
Évaluation du lieu : 3 San Diego, CA
This is a combo KFC and A&W restaurant. We walked over here for a late lunch, and chicken sounded good. I got a two-piece meal while my dining companion got some chicken strips: and of course, i got some A&W root beer. pretty standard KFC food. clean modern dining area.