Kroger

I have been meaning to do this review for over a year now. I had been shopping at this Kroger off and on for about 5 years. I shopped there while visiting my mom who lived in Katy, only 5 minutes from this Kroger. In October of 2014 my mom was diagnosed with cancer. She only had about 3 months to live. I took 3 months and dedicated it to my mom 100%. We hired in-​home care for her and they were there ²⁴⁄₇. On Christmas Eve of 2014, I was in a panic towards the evening because the hospice company we were using had forgot to restock the incontinence for my mom’s needs. (they were not very reliable and did this too often and later on I replaced them) I called this Kroger store around 8 PM and there was a recorded message that indicated that they would be open Christmas Eve till 9 PM. When I arrived at the store at 8:45 the south entrance was closed but I saw the north entrance had people all around it so I walked to that entrance. There was a woman standing at the entrance with a «bull-​horn» in her hand (of all things) telling everyone that the store was closed and they weren’t letting anyone in. She said they were letting their employees leave early for Christmas. I told her about my mom and why I needed to get in and that I had called and the store phone message said they were open till 9 PM but it didn’t matter to her. She wouldn’t let me or anyone else inside. I went to Randall’s on Mason Blvd. and they were closed already. I didn’t try to go anywhere else though because everything else was too far by then and I had to get back home. My mom had to make due with what we had to deal with at home and Kroger made a bad situation worse. MUCH WORSE. I will NEVER set foot in this Kroger again. They’re more worried about their employees getting off a few minutes earlier than living up to their obligations to their customers.

I only go here because of convenience where I live, but I have to say Kroger is disappointing.
I HATE going to Deli department because usually it’s one person working with a few people waiting. IT TAKES FOREVER TO GET HELP TO SLICE SOME MEAT! If there is more than one person then the others are to busy putting stuff away to even bother helping. Advice to Kroger, have more people at Deli counter helping, tell employees customers come first even if you are putting boxes away and pretending you don’t see customers standing there.
Second gripe, your produce department fails compared to other grocery chains. Let’s upgrade and do better at choices for produce.
Then finally checking out is sometimes unbelievable. Two lanes open or you can go check your own self out, but I guarantee you will get the dreaded «attendant has been notified to assist you» and hope they are close to help.
That’s it. So Kroger just 3 things: fix Deli department, fix produce, and fix checking out.

This is Kroger store is the closest to us & we shop here mostly because we pickup our prescriptions from here. It stays pretty busy as well as super clean and everything is very well organized. The employees are very pleasant & helpful. The pharmacy sometimes seems to take quite a long time filling prescriptions so we’ve gotten to the point where we call it in and go pick it up or recently had it where it’s automatic but as of yesterday I went to pick up prescriptions and was told they were out of that particular medication. I was very polite but I was upset! His can you be out of this medication this has happened to me 4 times already. But they gave me a partial amount and didn’t charge me until I come back Monday for the rest of the medication. Other than the pharmacy running out of medication I like this Kroger.
I hope this review was very helpful. Have a nice day.

This Kroger is awful. They’re usually low on products. Their produce is poor quality and Kroger is honestly more expensive and has low quality and selection. They really need to focus on quality, sales and their customers. I’ll take my business to walmart before giving it away here

Will never shop here again produce looks horrible staff was not very helpful
Managers stood around visiting with one another when trying to self check out cause they had no registers open. Really will not do business again