Michaels

I observed a Michael’s employee smoking outside the store and then throw the remainder of the cigarette on the ground. When I approached her about her poor behavior and how it was detrimental to the birds and just overall trashy, she basically laughed in my face.
Turns out she is a manager. She needs some remedial training and should be demoted.

I love this store. Michaels has a different culture for their business. They are not service on the customer based-(i used to work in retail-​the industry is a small one– you learn a lot about other retailers). But I know they are working on it. This store surprises me every time! Last time I was in there I was wasn’t greeted but was asked if I needed help more than once. It was a little messy but o ly because they got all their wonderful Christmas stuff and needed more time (I think usually it’s done overnight) than a regular shipment to get it all out and arranged. Also, there is a lovely blond girl who is a cashier there. She always does the right thing customer service wise. I still have friends in the retail industry do I’ve told them about her.
All around a good michaels to shop at! :-)

Yes, the lines are always long. But the people here are super helpful and they have a lot of great crafting, special occasion and holiday décor. Plus there is always a sale on something, and add a coupon from retail me not on top of that and I hardly ever walk out paying full price. That’s a win in my book.

Michael’s has a huge selection of everything arts and crafts. Their aisles are filled with inexpensive do-​it-​yourself trinkets. They also have discounts/​deals often.
However, their customer service is always so terrible. Every single time I walk into this store, the employees always seem angry, unwelcoming and unhelpful.
One time, I wanted to return a poster board and this is exactly what happened:
Me: Hi there, I’d like to return this poster board.
Employee: Okay (unwelcome, angry tone/​eye rolls)…do you have the receipt?
Me: No, I do not. My mother actually purchased this; is it still possible to return it?
Employee: Well, uh, um, no. You need to get the ORIGINAL purchaser and give me the credit card she used and…(some other blabber that she said really fast– I didn’t catch it. This was all in a condescending tone.)
Me: I’m sorry, can you repeat that? I didn’t under–
Employee: (yelling at me now) YOU HAVE TO GET THE ORIGINAL PURCHASER TO COME HERE AND GIVE THE POSTER TO ME AND THEN GIVE ME THEIR CREDIT CARD AND RECEIPT AND THEN I COULD MAYBE DO IT. I CANNOT DO ANYTHING FOR YOU! ANYWAYS, YOU HAVE THIRTY DAYS TO RETURN IT OR YOU WILL NOT GET ANY CREDIT BACK. DO YOU GET IT NOW?!
Me: Oh okay, sorry…
After that embarrassing encounter, I was set on leaving. Instead, however, I went back to the line, got the name, and emailed the manager. I shouldn’t be berated because an employee doesn’t know how to calmly, politely and professionally clarify.
I will never purchase anything from here again because of the rudeness I seem to always encounter with the staff. There are other places to shop for arts and crafts.

9 people in line and one cashier. This is typical of this store. I really don’t like this store. Their staff is not helpful and the lines are always long.

I like this location.
Items are most always in stock and there are plenty of people to ask for help. It feels kind of small considering the area but it’s well organized and clean.
Other than a specific color tulle I wanted, I was able to find most everything I needed for recent projects. Another thing I like is they have ideas right when you walk in. Projects you can really do yourself — not things they are selling, unlike some stores. It’s a nice touch.

Very disappointed with this Michaels, not only is the store unorganized but every time I go here I always get horrible customer service. This is the 5^th time I’m here and this is the 5^th time I’ve gotten horrible service. Bad attitude, eye rolling followed by a long sigh, or being ignored. I will never return. They also do not carry items that their competitors carry.

I have a love-​hate relationship with this chain. They usually stock less than Hobby Lobby and are more expensive, but they are open on Sunday.
I went this time for stamp carving items and ink. The ink was easier to find than at their competitor and they even had a pamphlet telling you which ink pad to buy depending on your intentions. Unfortunately, I couldn’t find an empty ink pad like I could at their competitor — lots of ink tubes, but nowhere to put them!
I will still come here though if I find I really need something on a Sunday!

Okay, I am only sent to this store by my creative wife. This store does not appeal to me, and I noticed their candy is horribly overpriced. I am calling the FCC and SEC about this travesty of confectionery injustice! I noticed that this store has millions of decorative tools and even costumes. It seems as though if you are looking good clearance deals on holidays and seasons that passed already, essentially stocking up for the next time, then you should check here. I saw some items that were priced to move. I had no idea where to look for the item that my wife wanted, and I was pleasantly surprised that the cashier shut down her lane to personally bring me to the item that I so poorly described! Great customer service points there. I made it to another cashier and made an inquiry about possible smart phone coupons, and she told me not to both and scanned a coupon paper for me… another customer service point. Oh well, this place is legit.
Because I am not a creative person, and this store reminds me of just that fact, it will not get 5 stars… for mental anguish!

Great store. It’s obviously fairly new, and it’s clean and well organized. They have a nice frame shop as you walk in, and you see isle after isle of craft supplies. You’ll find cake decorating supplies, candy making items, seasonal décor and projects, stickers, yarn, a few mosaic supplies, craft projects for kids, books and tons more. Seasonal items are usually in the back, and I find sale items near the registers. Most of the employees are nice, except for one woman who seemed pretty annoyed last time I was there. She was sighing, rolling her eyes as customer’s behind their backs, and tossing things around a bit. Maybe she was just having a particularly bad day, but that kind of behavior reflects poorly on an otherwise very nice store. I’m still giving it five stars because that’s the only negative associate that I’ve encountered, and it’s usually a nice place to shop.