Privileged Pets

I strongly encourage you, if you are considering the idea of leaving your beloved pet with this lady, to Look Elsewhere. In all the times that I have used a boarding facility, and I have used quite a few, I have never been required to sign a waiver pertaining to the death of my pets. If you just ask a simple question about this policy, she becomes very rude, noticeably angry and annoyed. She appears to not want to be bothered by pet owners who are concerned about their pet’s livelihood. My question was regarding something along the lines of me not being able to be reached due to the remote location I would be staying at. Being that I had no other choose, because my flight was leaving in a few hours that same day, I agreed to sign. And also, given the fact that I have never experienced problems with any of the boarding facilities in the past and this one was much closer to me than the others, I decided to trust this woman with my beautiful dogs. The reason why I am writing this review, is because it appears this lady purposefully tried to poison my dogs. I say this because, when I came to pick them up, both of my dogs became very sick in her care and required immediate veterinary attention, which cost me hundreds of dollars to get them healthy and well again. Plus, the dog bed I left with my dogs, as well as my dogs, were covered in excrement/​feces. I know it had nothing to do with change of diet or anything like that, because I had brought a huge bag of their food and it was almost gone. Plus, in the past I have switched their food and they have never become sick from it or if they did it was very mild. So my only conclusion would be that she tried to poison my dogs to prove her point that dogs can die at anytime. Which is true, but giving the circumstances and that my dogs were both only 2 – 3 years of age, it did not make any sense. This woman shills her own reviews and in my humble opinion does not like dogs or animals for that matter. I would advise her to find a different profession, since she the worst I have ever seen in this industry.

Fiona and Jack took care of our Bailey for over ten years. We sought them out when they were still in old Katy. We needed training for Bailey after our sons went off to college. Not only did Jack come to my house that day to help me but was completely professional and fixed our problem. From then on Bailey went to their kennel whenever we traveled out of town. She was always excited to get there and always came back well fed, happy and exhausted from playing with the other dogs which was a bonus as she only tolerated other dogs. She just passed away three weeks ago from cancer and she had stayed with them the week before that. They knew she would not be coming back and Fiona hugged and cried with me. They are the best!!!

I have used Privileged Pets multiple times and they are by far the most professional business I have ever encountered. My dogs are family members, or as I call them, my first children. I would not leave them with just anyone. Privileged Pets entire staff is so kind and accommodating, they truly understand they are caring for my loved ones. Fiona and Jack have always gone above and beyond any requests that I have made. Their sitters are kind and my dogs are always so happy and content when we return. Both of my dogs can have separation anxiety, which is why we choose to have house visits to make it easier for them. Since I found Privileged Pets, anxiety has NEVER been a problem. We get home and my dogs are so happy and we are at peace knowing that they are in excellent hands. I am so very thankful to Privileged Pets and the incredible work Fiona and Jack do. After only a moment of interacting with them it is apparent that they are in this occupation for the love and care of the animals. They truly care about what they do and it pours out of them. This past Christmas Eve we had an emergency and I needed to go out of town on a moments notice. I had to call Fiona on Christmas Eve to see if she could possibly care for my doggies while we were gone. I thought I would never be able to get a sitter on such short notice especially during the holidays. Fiona called my back promptly on Christmas Eve! She told me not to worry. She understood and she would call me tomorrow, and we would figure it out. She saved us. Privileged Pets gave us a Christmas miracle. I wish I could give them 100 stars!
I have recommended them multiple, multiple times. Anytime anyone asks if I know any pet sitters, boarding place, or trainers I immediately not only mention Privileged Pets, I brag about Privileged Pets. If you are looking for quality, caring, and skilled professionals to care for your pets you truly cannot find anyone more qualified.

Horrible, rude, extremely unprofessional!!! Not a chance in Hell I would ever recommend!
If I could could give this business ZER0 stars I would… I called seeking information about Overnight Pet Care for our two 11 month old Rhodesian Ridgeback puppies. We have a weekend trip coming up in July. Our dogs have never been left alone more than 4 hours at a time and currently we come home on lunch for mid afternoon walks. I started searching for care now. I know how quickly boarding and pet sitters get booked up, we want just the right person staying with our babies!
Fiona acted as if my asking her questions was a bother to her, I specifically asked if she used contractors, or employees, they use contractors… a concern for me since contractors do not have to be background checked bonded or insured by law. If I’m trusting someone in my home to care for my family members I want to confidence that they, along with my possessions and home are safe =RED FlAG #1
Next I asked if her contractors were CPR/​First Aide certified. Fiona giggled and asked me «Do you currently have any health isssues with your dogs?», «No, I do not have health issues with my dogs, I want peace of mind that in the event of an emergency someone is capable of handling a crisis.» She attempted to discount the validity of having ER skills… seriously…wtf. Would you feel comfortable leaving a child with someone who couldn’t help them if in need… Working with domestic animals myself for over a decade in a variety if settings including; shelters, animal emergency centers, vet hospitals and grooming salons, I know the importance of life saving skills!!≠RED FLAG#2.
It gets worse. Shocking I know…
Despite the exchange up to this point, I wanted to set up a meet and greet to see if we could connect with the actual petsitter that would be interacting with our puppies, in our home. Hoping to establish a relationship between our pups and their caretaker; I was open to setting up dog walking prior to Overnight Care. In the midst of scheduling Fiona received another call and placed me on «hold» whilst on hold we were mysteriously“disconnected”…to her credit she did call me back and left a voicemail, however that is the only positive remark I can give her… I listened to her voicemail and was SHOCKED, at what it said… that a professional would leave such a nasty recording on anyone’s voicemail:
Fiona accused me of hanging up on her and then proceeded to berate me via voicemail for «shopping her»!!!
Verbatim this is her voicemail:
«Hi Jennifer, this is Fiona from Privileged Pets… uum you just hung up on me when I put you on hold. I kind of had a suspicious feeling that you were shopping me… and calling back your number I realize you are a pet sitter. If you were just calling to find out information on us, be upfront next time I’m more than happy to help any competitors» RED FLAG # 3
I immediately called Fiona back, and told her that I just listened to her voicemail and (as if I needed to state the obvious) it was completely unprofessional and I was not to use her term «shopping her», curious I then questioned «What if someone actually was pet sitter needing someone to look after my own dogs for travel?» Fiona retorted «In that case you need to share your you profession before hand «, completely PERPLEXED I further asked «Why her potential clients jobs have any influence on needing pet care. She said they don’t and that she didn’t appreciate all my questions! Seriously you don’t appreciate all my questions? You run a business and you don’t want clients asking questions. It’s pretty obvious that anyone who cares about the safety of their pets or home and ask «too many question» or in any way seems too well informed to be a run of the mill pet parent to Miss Fiona is out to get her and steal her business away. Puhlease!!! In this day and age more and more information is available than ever before. Clearly all my questions had merit and when entrusting someone to come stay your home, with your family those things are of the utmost importance. Fiona was extremely rude and again accused me of hanging up on her, NO APOLOGY for her nasty voicemail, no offer to admit her mistaking me for a competitor, and and then she quickly hung up. Pissed and in a huff that someone called her out on her unacceptable behavior!
Bottom line working a service industry = customer care is invaluable, Fiona your attitude stinks! I would never recommend Priveledged Pets to anyone. When my Grooming Clients, friends and family ask for recommendations I will forever more tell them to avoid Fiona and Staff at all cost! So my search for our petsitter continues, we are devoted pet parents willing to spend money on our babies, Privileged Pets won’t see a penny from us!
For reference (I own a Grooming Salon Fiona assumed I was a competitor as my voicemail greeting has directions on appointment scheduling) Dumbass

I used privileged pets for my dog to be watched at home while we were out of the country for one week. The service was perfect in every way. They walked the dog daily, fed him twice daily, played with him, fed the fish, got the mail, took packages inside that were delivered, rotated lights on/​off in the house, and even made sure the pool stayed in good shape. I will definitely use their services again and again!!!

Priviledged Pets (Desiree) took wonderful care of my 2 cats while we were on vacation! This was the first time we had ever used a professional pet sitting service, and they were very professional, while at the same time very caring regarding the care of my cats. I would highly recommend them to take care of your fur babies!

Fiona and Jack are the best! They truly love what they do and it shows!
Jazzie and Jackson are too spoiled dogs and when needed they stay at Privileged Pets. We know that Jack and Fiona will give them the same great care as they get at home. There place is clean and inviting and the dogs have plenty of room to run and they do!

Fiona and Jack are great people! I used Privileged Pets for pet sitting my dog and cat when I had long days at work. The animals were well taken care of and the sitter always left notes to let me know how they did while I was away. I dropped by there today and happened to have my dog with me on the way to the park. Jack gave me some great advice on my dogs lead aggression and a quick tip on leash use. It was great. Tonight when we took our evening walk it was sooooo nice to actually walk my dog instead of my dog walking me! I highly recommend Priviliged Pets for thier sitting service and training!