Hertz Rent A Car

I should have read the reviews. Arrived at 3am and was greeted by a very friendly woman. Left to our first destination and found a cockroach in our room. I assumed it was from the hotel until last night my family and I were going to dinner when my wife opened the passenger door and saw 4 – 5 roaches running along the door heading towards the engine. I promptly returned the car (about an hour of my time wasted). When I brought this situation to the attention of a different lady working at the desk she literally spoke 4 words to me…“what’s your name” and game me the stall where the new car was. Not as much a sorry. I think I must have been interrupting her conversation with another employee. I will certainly not be going back to them next year.

The first car had a problem with one of the one of the windows before I even left the lot. When I walked back to the counter I was told I may have been operating it wrong. I explain I tried many times. The lady outside confronted my wife, and when my wife showed her, she quickly seen there was an issue with the vehicle. It took a long time to get a replacement vehicle, but once I did get it, it looked pretty rough. It was all marred up, and looked like a glue residue was on parts of the door. The vehicle smelt of smoke, and was very dirty on the outside. The Pisistratus cleanliness was not a huge deal in the long run as it got pretty dirty after driving around island. Not the worst experience I’ve ever had with a rental, but certainly not the best. Good thing I did not spend to much on it.

Wish I would have looked at reviews first! I got a cheap-​ish deal $ 14/​day on priceline, but when we were on our honeymoon, we waited about a half hour at a minimum (think it was closer to 45 min) just to pick up a reserved car and there were several people behind us. No one even said sorry for the wait. Meanwhile, several Hertz employees were coming and going from their break room where we saw several others just sitting around a table and doing things on their phones. I’m sure they were on their lunch break, but a good company would allow their employees to help customers first, then break later. Pathetic. (Side note, part of why I’m writing this is because I’m watching an OJ Simpson special and he used to be their spokesperson. Remember that? «Want a car fast?» — That made me LOL because my experience was slow as molasses!)

Overall great experience in Kauai. Easy renting and easy drop off. No waiting. Confusing sales pitch at counter for «ADDITIONAL» coverage. Check your own car insurance on rental car coverage. Basic and Standard may be pricey upgrades.

Totally agree with Malia H. that this place is understaffed. Arrived on May 12 and it took almost 2 hours after we landed to get a car. Unfortunately we could not use the Gold status until we rented another car in Honolulu, but wonder if that would have helped here. We had a similar experience last year when arriving in July, both times arriving on flights from the mainland. Having to wait that long for a car that is already on site, but needs to be washed and processed is just unacceptable. People in line were complaining. Why, after at least a year of this horrible service, has nothing been done? The last thing the people of Kauai should want is to have newly arrived visitors frustrated and angry. The spirit of aloha is sadly missing here, for both the overworked and understaffed employees and the customers.

Based on May2016, visited this place wasn’t crowded at all.
All the staff were friendly and good/​clean car. I got upgraded from compact car to première infinite Q50. what a birthday surprised! please note I’m gold member with five stars status so don’t be disappointed if you didn’t get upgrade.
If you are hertz gold member (and booked at least 2 days in advance), you will recover an email at your time of rental let say 3 pm, telling you the parking number for your car. Walk to the car you will find your paper work inside the car waiting for you, inspect the car and drive to the gate, let the guy know what damaged you found and s/​he will write it down.

Hertz Gold Service at Lihue Airport works like it’s supposed to. I rent here every year and the experience rarely changes. I exit my plane, leave my wife to watch baggage claim, dash across the driveway to the rental car shuttle stop, jump the latest Hertz shuttle and 5 minutes later scan the Gold Board for my name and space number. Time elapsed: 5 minutes. Grab my car, show my license at the gate and drive back around the airport drive to baggage claim. Time elapsed: 3 – 5 minutes. How can you get any better? $ 377 for a full size Nissan Pathfinder for a week. I’ve been coming to Kauai every year for 6+ years and this has been the norm for us. Reserve early, join Hertz Number #1 Club Gold. An added bonus is that the final bill upon car return is exactly the same as the amount quoted on the reservation website.

If I could rate it a ZERO, I would because that would be more appropriate. Terrible service and I haven’t even gotten there. Do not rent from Hertz.
Was charged ahead of time. Called Hertz to inquire, they said the reservation was cancelled and I would not be charged anything. Then found my bank statement had been billed well past 72 hours of being «assured» my cancellation was in effect. Spoke to Aria in customer service and was lied to.
Do not rent from Hertz.

I’ve been to many Hertz locations, all around the world. Im sad to report that this one is run by a carefree crew. I went to the effort of arranging our reservation online a month prior and did the prepay option, to be sure our experience would be streamlined. Also being a Gold member I was assuming that when we we’re dropped by the shuttle we would be ready to go upon arrival. Nope! The staff admitted that a mistake was likely made, the lady at the Gold counter told us to get to back of the line and we would have to stand in line and wait our turn. No joke, over an hour later we were finally helped. I got tired of waiting and sat down outside with our kids when my husband finally got towards the front of the line.
To their credit, the vehicle we wanted was rented to us, but this couldn’t have been too much of a stretch for them since they had 10+ of them on the lot. We enjoyed our 4×4 Jeep convertible very much! It’s just now that our car has been returned and our contract was printed that I see that they sold my husband a new contract, at a different rate, etc! I will have to deal with this over the phone for hours upon returning from our vacation– yah! can’t wait (major sarcasm).

We had a problem with the driver’s seat so car #1 never left the lot. Once they saw the problem we had quick service to provide replacement car #2, which was an upgrade.
When we returned they screwed up and tried to charge me for an extra hour, but that was adjusted quickly at the counter.
So overall, a fine experience where they could have made less effort to help but instead took care of everything.

I was only inclined to write a review of this because of all the negatives. My experience was quite the opposite of what I’ve read… it was short and to the point. Waited 3 – 5 minutes with just a few people ahead of me. I was not bombarded with Fuel or Insurance options, I was just given my paperwork to sign. Out the door after 4 minutes with the representative, and into the car 5 or so minutes after that. I had booked a convertible, and received a Camaro convertible. No problems whatsoever.
I did make it a point to rush to Hertz after deplaning from a noon arrival ahead of any other passengers. Maybe I just hit the right time.

Waiting in line for over an hour.
I think they need a help wanted sign on the front door because this location is way understaffed with only 2 employees behind the counter.
I would have showed up a day earlier if I knew I was going to waste one standing in line. 2 thumbs down hertz.

Had a fine experience. Rather quick but the person helping us was hard to understand. Return was fine, just a little slow.

Do not go here! We waited 90 minutes to pick up a car that we reserved weeks ago. After the grueling check in process, we then had to wait for the car to be washed. Only to get in to find sand on all the seats and mud on the floor.
There were barely any other customers and quite a few staff members who were not interested in expediting the process.
Don’t risk wasting your vacation time with this rental car service.

They didn’t have the car I reserved, so I got in to the Gold member line and they took care of me pretty quickly. I was upgraded to a car that was ready. The whole point was just to not be in a rush and be polite to the folks there. The folks at the counter aren’t responsible for preparing the cars nor making sure the exact car you requested is ready for you. It’s a small office that gets big rushes when planes land.
The car I ended up with was just fine. And when I came back, returning the car was a piece of cake.
Will I be back? Sure, I’d still rent from them when I come back.

We are Gold members and our car wasn’t ready so we had to wait in line. Long wait. Kinda bad service, not very efficient and no personality. We’re on vacation. We didn’t even get a «Where are you from?» Which after three weeks in Hawaii I hope I never hear again.
Waited 30 minutes in Gold line (why did I have to again give information already done online?) then another 30 waiting for them to get a car ready. Watched hurried and inefficient vehicle preparation process. A guy we learned was the manager was a real hands on guy but saw him berate a teenager for being what he thought was rude.
When the car finally came it had melted chocolates in the back all over the seat. Waited more.
Had to call for a small problem and couldn’t get through. Automated phone system Hell. Pressing 0 doesn’t work.

Efficiency is void from the vocabulary of this business. I spent longer in standing in line waiting to check-​in than I did on my flight from Maui. After standing for 30 minutes in direct sun we finally moved to the portion of the line in the shade. Still moving on average 6 feet every 15 minutes. Total wait time prior to even speaking to someone was nearly an hour and a half. Even after checking in customers were waiting for the cars to be «washed» or «serviced» before being able to leave. Despite having a lot full of vehicles, no cars seemed to be ready. Management needs to step their game up. Be prepared to spend the first few hours of your time in Hawai’i staring at pavement and parked cars, or I would recommend booking your rental elsewhere.
We arrived at 12:30 pm on a Tuseday and were in line at Hertz by 12:45. Finally drove out of their lot at 2:30. No apology for the wait, no appeasement given to anyone in line, in fact no comment at all. Must just be normal business there.

We arrived at hertz and were greeted by my dad of all people. He arrived on an earlier flight. He pulled me aside to mention he was waiting on his second car. The first «smelled of urine.» After about an hour I made it to the front of the line. It felt like I accomplished something; I conquered the line at Hertz in Kauai in 90 minutes. After declining the sales pitch focused on insurance and the volatile gas prices of Hawaii, I moved outside to find another crowd of people waiting for their cars. Grab a seat and buy some water. Maybe order pizza. When the car did arrive, it smelled. I felt compelled to take photos of my family in front of it. Run far far away from this place.

First of all I’d like to say I feel sorry for the staff. There are not enough workers in relation to the amount of cars and cranky customers this place deals with. You can easily tell this place is understaffed so I can understand why some of the workers are not the friendliest all the time or work at a super fast pace or else they would be burnt out.
We arrived at around 1pm which apparently is a peak time. There were two people assisting guests, one who was manning the Hertz Gold desk who would help other people in line if there were no Gold members in line. There are not even any kiosks you can use to self check-​in.
By the way Gold Members, listen and don’t shoot the messenger. If you’re a Gold Member, read the board for your name and go straight to the stall number for your car. I don’t know how many times I heard the lady say this announcement yet people were not paying attention and then either realized there was a separate Gold line or stood in line to realize they didn’t need to and got upset.
We were only in Kauai for a day, not even a whole day but spent over an hour in line here. We were annoyed at the company but not the workers. We saw they were working hard. The person who helped us was friendly and upgraded our full size car to an Escalade since we waited a long time and were probably the friendliest people he had all day.
For the most part, the car was clean but there was some trash still in it so you can tell the cars are turned around pretty fast at this location.
Returning the car was not as painful but it took us a few minutes to find the person to check the car back in. There was one guy and a constant stream of rental car returns.
All I can say is Hertz hurts your vacation time. Be prepared to wait.

Waited 5 min or less for the shuttle and when we arrived my car was ready and we drove out in less than 2 minutes in a clean car. I do have gold status so my name and vehicle location was on the board and sent to me via email. Keys were in the ignition and i was off to the beach in no time.
I would suggest bookin in advance and i booked directly at
.