Men’s Wearhouse and Tux

Very impressed with the service we received from Abby. At first we wanted to be left alone to look on our own and she gladly obliged. However when we did have questions she was eager to help and extremely helpful. We ended up spending a lot of time, but with her help in finding solutions to our needs, we really didn’t spend near what we expected to spend. It was really a very good experience from a service and value perspective.
I Guarantee It… sorry, I couldn’t resist reciting their mantra.

Went in during Labor Day weekend to get a suit for my grandfathers funeral. I’m a fit athletic guy so my suit size can’t be the slim fit. Shouldn’t be a big issue to find a suit regardless you would think right? Well the super skinny employee there said they didn’t carry my size a 46R in any grey to black shades. Pants in a 32 – 34 depending on fit. That I should go shop in Portland. Wound up just going to nordstrom and spending way more than I wanted to. Didn’t have time to go to Portland. He didn’t even offer to call the Portland stores to see. Went to woodburn outlet location today just to see. They had lots in my size. The associate that helped me even guessed it was the skinnier brown haired employee at Keizer station location that lacked to help me before I could describe him. Needless to say I won’t ever recommend anyone to go here

Really poor service from their assistant manager. I have purchased from them before on a number of occasions, but after this experience, I recommend going to Shryocks downtown. Ryan, the assistant manager, told me that I needed to call around to the different Men’s Wearhouse to see if they had the suit I were looking for. Did not help me at all. Why would you have the customer do all the work for your commission!!!

Went there to get a tux for a wedding. Someone who seemed to be in charge took us and she was very rude and should not have been helping customers. It was especially great when she measured my husband, then helped everyone else for ten minutes as we stood there tapping our toes. I said «the sleeves are too big» and she was very short and said «they’re only measured in the neck.» We also never got a chance to see the tux or even an example of the style. My husband’s not confident about the fit and we didn’t get to see the actual pants (she just said oh we’ll change the cut) so we’ll probably have to stop by a different store sometime before the wedding.
I see other people mentioning this person in the comments and I think I’m talking about the same person. She appears to be a manager or supervisor and really should not be allowed to help or even talk to people because she can not manage it politely.

I’ve been here a few times and I’ve never felt as though I was valued as a customer. Today my husband and I went in to pick up his tux for a wedding he is in this weekend. We weren’t acknowledged for a while after walking in although two different sales associates saw us. The man who brought my husband his tux to try on disappeared for the rest of the time we were there. We didn’t speak to anyone again until their tailor noticed that we were standing and waiting. She was super sweet, but everyone else there made us feel like we didn’t matter. If you are going in for a tux fitting I would go to Woodburn. They were super helpful when we went in, but Keizer needs to warm up their approach.

Dont go to the one in Kiezer. There is a short round girl with a major snotty attitude, that does not listen and lets her kid hang out there. How unprofessional is that! We have been to the one in Eugene and the staff there is very helpful and nice.

I came in at 10:00 am in the very second that they opened the door, told the nice gentleman that I had an important appointment and needed to try on and purchase a suit by 11:00, he told me it was not possible, but still ended up making a miracle happen. I had a budget of $ 500 and it only came to 4 something. Could not have asked for better service!!!

the local store for me in Anchorage Alaska was great. but the store in Keizer Oregon completely lost/​forgot about us. This was for my wedding and we started the ordering processes in May. after several visits and countless calls we where finally taken care of, the DAY BEFORE THE WEDDING! the store manager of the Keizer told us he was probably was not going to get our tailoring done for two of the guys because there where other people before us. Did i mention we started this in may! our guys stopped by in May to get measurements then in June then in July. but things kept getting lost or forgot about. The Keizer store never called any of us to set appointments or inform us things were in. we always called and called and called and called. by far the worst experience i have ever received from any retailer. My wife’s father went in to have his soon fitted for the wedding and some ignorant fool decided to write on one of the internal notes «Try and sell the father a suit he looks like a easy target» then some other fool mistakenly handed this paper to my mother in law. really? by the way he had every intentions on buying a suit from men warehouse, but after that stunt, he went to Nordstroms.

I thought I would be smart and order a couple suits online. The smart part was MW was having a sale so I got two very good suits for not very much money. The other, not as smart part was that apparently I have no clue how to measure myself for a suit. The suits arrived and I looked like David Byrne of Talking Heads in them. But the part that saved me was I could take them into a MW store and exchange them, so I did.
The exchange went quickly and easily, and before I knew it I had two new suits that were being altered. I picked up the suits about 10 days later and the fit was awesome. The alterations cost around 150 for two suits, which is really not bad… anytime you can get two name-​brand wool suits under 1000 including alterations, that’s a good deal.
Everyone there was extremely helpful and made a potentially painful situation go extremely smoothly.

A friend needed a suit. Not only a suit, but a little prepping on fashion trends, suit-​wearing-​etiquette, and all that jazz. We knew we’d probably fare cheaper going to Kohl’s and doing it ourselves, but this person doesn’t fare well in off the rack clothes thanks to a great athletic build (broad shoulders, narrow waist).
We chose Men’s Warehouse… because of the commercials, actually. Didn’t know much else about them, but also didn’t want to go all the way to Portland.
We walked in, with a little trepidation. The store’s asst manager greeted both of us and introduced himself, and asked us what we needed. «Uh… lots of help; we don’t know what we’re doing.» He took us from square one, getting a quick measurement and then over to a rack. He asked a few questions, pulled out a few options and all the while told us a lot of info we formerly did not know (sort of the how/​when/​what and whys of more formal clothing).
With two suits selected (one came with two pants for more flexibility) we then moved to shirts and ties. I’m sure he saw $$$ in his eyes when we walked in, because he knew we needed the Full Meal Deal. But we went through all of his suggestions (which again was a great educational piece of how and when to pair what — amazing) and then pared down according to our budget. During this time he was demure and never pushy, not one bit.
Next was a fitting. And here is where this store lost a star: I would have given then four stars had the tailor not had her cell phone ring — AND ANSWERED IT — while marking his pants. That’s a pet peeve of mine. FOCUS, people. Set the phone on silent when you are with clients. Especially in this situation — it was a challenge as the customer wears a 52 jacket but a 38 pant; this means the pants that come with it, which are like a 46, are waaaaay too big.
But the results of the tucks and what not done to the jacket… wow. It made the result go from good to «Damn you look hot!»
If economy is your primary concern, you might have trouble here. One suit chosen was a beautiful Calvin Klein and cost $ 450; the other was $ 350. Prices are higher if you don’t buy things in twos. Add five shirts, assorted ties and a really nice pair of shoes and the ticket was $ 1400. But, that is in effect a total business wardrobe. Alterations are NOT included — that was about $ 150 of that total due to the fact that ONE pair of pants had to be totally taken apart and reconstructed due to the nature of the cut and details being affected by taking them down so much.
The clothes were quality, however, and the service was top notch and just what we needed — we needed not only a product, but service and information and that COSTS MONEY. If only more people understood that!