Dry Clean Super Center of Keller

I have been going here for several years and their service is great. This is about as low cost as you can get for the area and they do a decent job. I’ve never had any issues.

My husband and I love this place. The customer service is great and they are always personable. We’ve never had a problem in the year we’ve been with them.

NEVER GO HERE!!! Worst customer care I have ever witnessed. Manager will not take responsibility for anything. Owner is out of the country. They also own Bellas cleaners on N. Tarrant Parkway. And a location on N. Beach. Do not use any of these locations. Last visit I had no one was at the counter, I yelled out for someone with no answer. I then discover she is asleep! I had to clap my hands and yell HELLO for her to wake up.

Used for many years. Good pricing but occasionally loses items and we never see again. Time to switch.

Absolutely terrible service! I’ve used this dry cleaner for a number of years as they were cheap, I guess that’s what I get for trying to save money, sometimes going cheap is not always the best route!
The attendants are very rude and are as much customer service orientated as a skunk, their dry cleaning is even worse. I have complained to them on numerous occasions that my clothes after being dry cleaned still had a dampness and stale water odor, they have not done anything to improve their process. All they need to do is change their water filers regularly so that washed clothes do not come out smelling like this.

I was so extremely disappointed coming here. I brought 1 shirt to be laundered, and 1 suit and one extra pair of suit pants. I always look to see my cleaning before I leave and, as another reviewer said, there was fuzz or fur all over the suit. Like a cat got caught in the machine before the cycle or a fur covered blanket was cleaned at the same time. My pants were double pleated, and my shirt had a «clamp» indentation. I started to tell the lady there how there was fuzz on the suit… She tells me, «nothing is 100%». I told her «I understand but look.» And I showed her the pants double pleat and the clamp indentation. I said «This is barely 75% here.» She says the clamp mark comes on all shirts. Every dry cleaners does them and if I didn’t want them, I should have told her so they would hand press it. Granted, the clamp mark is on the shirt where it will be tucked into my husbands pants, but it have never seen clamp indentations on any dry cleaning/​laundry shirts. Ever. She offered to repress the pants but my husband needed them for a business trip the next morning. She said come back and the cleaning will be free… Just remember her. I told her I wouldn’t be coming back and she said there was nothing else she could do for me. I said, «you could give me a refund.» She said «No, I can’t do that.» Whatever. She lost my business and got a negative Unilocal review. Pity.

We started using them because they were the cheapest we’d seen, but sometimes you get what you pay for. We dropped off our formal placemats and when I tried to pick them up, they couldn’t find them. I tried to contact the manager (I’m told his name is Shareef), but he wouldn’t take my calls and every time I stopped there in person, the person working the counter told me he had either just left or hadn’t come in yet. I would have liked to be compensated for the lost placemats, but would have accepted a refund for the cleaning bill, but I got nothing except the runaround.

Terrible place… used them for a month. Dropped off my clothes in a laundry bag, went back 2 days later… the bag was there, my uniforms were missing. They had no record of me dropping them off! They kept on asking me if someone else could have picked them up or if I really had dropped them off. The manager was totally non-responsive…I had to explain myself each of the 3 times I returned in hopes my uniforms would have turned up. Lots of Dry cleaners in Keller, use someone else!

DISHONEST business and HORRIBLE service, brought in a king size 2 inch memory foam mattress topper. On the day of pickup I noticed the small lady employee easily carrying the mattress topper to the counter… I was amazed because the topper I brought in was heavy even for me or hubby to handle. I examined it and they had replaced it with a cheap egg crate topper… they did not clean it properly and said it had crumbled to pieces in their dryer? ugh they did not even offer to refund and thought I’d be happy enough to accept what they replaced it with. As more people were coming in to bring in their items to be dry cleaned, I made it clear that it was unacceptable of what they did and should pay… Guess they were afraid to lose more business if I talked more. They finally caved and refunded me something $ 50… although it was not the full cost of the topper, I just took it and left… it was a lost cause to keep arguing and try and get full payment on it

I moved to Keller 10 years ago and this is just about the only cleaners that I ever used. I don’t have alot of dry cleaning, but I would say I was a monthly customer. I don’t know if ownership has changed or whether employees are unqualified or whether this place has just been possessed by negative spirits. But in the past few months they have taken a huge slide. During February I took a coat in to be cleaned. When I picked it up it was covered in some kind of hair? Fur? And it wasn’t clean. There was a spot that I had pointed out that hadn’t been treated. I called it to their attention and they redid the dry cleaning. Fine. Everybody makes mistakes. They fixed it. We’re cool. So then I take in a new Calvin Klein dress. Very Mad Men. And I look so great in this dress. It came back kinda pilly. And fadey? Nothing I could really put my finger on, but it looked like they washed it instead of dry cleaned it. They denied it and since I couldn’t really prove that they did, I just let it go. Decided to try another dry cleaners. And I so regret not staying with that decision. But I didn’t think they could screw up ironing and I had these 2 brand new linen dresses that I just couldn’t get ironed out. And i was in a hurry. So I take them in and ask if they can just press or steam out the wrinkles. That’s it. Oh how I wish I had never darkened their door after the Mad Men dress incident. This is what happened next: I pick up the dresses, which are identical except for color. One dress was fine. I wouldn’t call it ironed, but at least it hadn’t been SHRUNK THREE INCHES like the other one. The dress was a nice just above the knee length before. It was now a mini skirt. Whatthehell? I’ll tell you what. They washed it. I go back in. Try not to throw too big of a hissy fit, But it was brand new plus I bought shoes to match it and they really only go with this particular dress. The nice high schoolers behind the counter assure me that they will let the manager know and that he will call me. They take the deformed dress back. They write everything down. Guess what happened next? Nothing. At. All. I go back in 3 times over a 3 week period and make several phone calls. The manager is never there, no one returns my calls and the high schoolers are still just a sweet as ever. Finally, I go out and rebuy the dress. It is now on sale. I can’t find the receipt for the first dress, so I take the new receipt to the cleaners and include a typed letter of complaint asking that they reimburse the cost of the dress. The sale price cost. Less than $ 50. Guess what happened next? Nothing. At. All. Is it really possible to run a business where you ignore your customers? Don’t return their calls? It’s one thing to F* up my dress, but to be unprofessional to this degree is just appalling. I go back in. Retrieve the deformed dress. All smiles and apologies from the teenagers. I must say, those are some very nice teenagers. I don’t think they know what the hell they’re doing, but they sure are nice. I say that I’ll file a small claims case and flounce out the door. Never to darken it again. And you shouldn’t either.