Kroger Food Store

Things are difficult to return here. I felt cheated in the way they did me.

Love this Kroger. It’s so clean, the sushi guys are so sweet, and the ladies in the deli are super helpful. The bakery is pretty small, I wish there was more of an assortment of baked goods. It’s definitely worth driving out of my way.

Prices here pretty expensive but still beats Walmart. They always have some great deals going on with their meats. As long as you have a rewards card with them you will definitely benefit from their rewards program. They have a lot of organic produce to choose from. The cleanness of the store has always been very clean everytime I have shopped here.

This Kroger just continues to decline. They’re always understaffed. Why else do we have to go look for carts and consistently bag our own groceries? I’m assuming they don’t have a Store Manager because this place IS ALWAYS a mess on the weekends. Today, a bad weather day, they had 4 Self-​Checkouts & 4 Express lanes open w/​very little wait, but only 5 regular lanes open w/​very long lines. It seems that these guys cannot adjust on the fly and realize that Express lanes move faster and not as many of those are needed. C’mon Kroger, it’s not rocket science, it’s just common sense & good customer service. But Customer Service is definitely NOT their priority. I can’t wait until the new one opens down the street. Hopefully they’ll have better management in place and understand that customer service should be a priority!

Very good Kroger
Nice helpful
Everytime I go shop there they been nice if u ask for help
Never been rude
Night time ask for be walked out right away even the manager will bag and walk u out
Thank u

I love Kroger and normally shop at the ones on Timberland, Heritage Trace or in Southlake. Since I was in the area today, I stopped at the Rufe Snow location. I bought a pound of top sirloin (9.99/lb) and it looked like a nice cut of meat. At home, when I opened the package, the entire bottom side of the meat was fat. I cut off over a quarter pound of fat.
The packaging was deceiving — I couldn’t see any fat until
I opened it. We’re never shopping at this Kroger again.

If you are looking for a grocery store where you feel welcome and «at home», this isn’t the Kroger for you! The staff yells at each other and everything is always out of stock. There is no organization to the store, and there is usually only 1 line open to checkout. I would recommend the Kroger at Alliance or the one at North Beach and Timberland instead.

This is my regular grocery store, Ive been shopping here for years. But I’m going to start going elsewhere unless I just need a few things and use self check out. Customer service is really going south. The last 4 times (I started keeping track) the checker has failed to say hello or even look at me. They just start scanning items while talking to the bagger. Really? How about Hi, how are you? The kicker is when they don’t even give you the total, they expect you to see it. Then hand you the receipt while still talking to the bagger! Unbelievable. I walked away shaking my head.
Today, the young man in the meat dept took it to a new low. I waited patiently at the meat counter for quite awhile while he walked around the meat area. After a while he saw me and said he’d help me in a min. Ok. So I waited for 5 more min, he was still walking around like he was looking for something. I decided to move on and do the rest of my shopping and come back later. I went back about 20 min later and hes still wandering around. So I rang the bell. He comes over and stood there looking at me, never said hello, how can I help you. Or I’m sorry you had to wait, what can I get you? That would have been great. No. After waiting a few uncomfortable silent seconds, I asked for 1 pound of shrimp. He got it for me, but failed to ask if 1 ½ pounds was ok. I figured that out later when checking out. He just handed it to me and stared, never said a word. I’m telling you it was strange. I told him, this is bad customer service. Then he found his voice and said «what?» I said this is bad service and walked away.
I have talked with the store managers a couple of times and they are always very nice. But clearly customer service training is sorely lacking and not getting any better. Do they get any training? It doesn’t appear that way. Its really bad for business, customers just want to be treated with common courtesy.
I think I’m done being treated poorly and I’m moving on to Tom Thumb across the street. Its more expensive but I don’t leave the store feeling angry or insulted.

This is a great store. Has a very good selection. We never have to go to another store. The services is good and checkout is a breeze.
If you open and account at
and enter your plus card number you can download digital coupons to your card, the coupons automatically redeem when you check out. This saves us around 5 dollars a month. The fuel points save us 10 cents a gallon at Kroger and shell gas stations. This adds up over time.

Pretty nice Kroger … their layout is different than the one that I normally go too but this one is much bigger than our other one with more options. A little out of our way, but I will usually stop in when I’m running errands in the area and need a gift card or something.

I am so happy to have this store nearby! I work in an Albertsons but do most of my shopping at Walmart and Kroger (shhh.) This location is very clean and bright, with a beautiful array of produce. I eat organic and natural, which is why I am in here most often. This store offers a nice selection of organic and natural products, much of which is located together in a separate section. Their natural product selection also includes health care products and household cleaning products. There is also a separate area for non-​dairy milks, non-​dairy yogurt and other non-​dairy products that no other local chain store carries. I also love the bulk bins with nuts and other goodies. I always buy nuts from the bulk bins because I get a better price. I often find natural, multigrain, take and bake bread loaves for clearance in the bakery, which I can freeze for later use. While there are a few things I wish I could get here, such as nutritional yeast and chia seeds, overall I am very pleased.

I would give this Kroger 5 stars, too, if it weren’t for the lousy job most of their baggers do (most, not all, although the ones who do a decent job bagging are rarely there when I am). As a result, I have been shopping elsewhere and try to shop here only when I have just a few items and can do self-​checkout. It’s a shame since I really like the store otherwise. I even talked to the manager about it a few years ago. Maybe I should do it again, although I doubt it would do any good. The Kroger on Keller Pkwy has the same problem. Maybe I’m just too picky, but I’m really tired of my produce being brutalize, frozen stuff bagged with cereal, canned goods loaded in the cart on top of my produce, etc…

This is our favorite neighborhood Kroger. Although it’s a tad further than our closest Kroger, this one just had a major face-​lift and now it’s all shiny and bright inside. It features a wide selection of gourmet cheeses, an «olive bar» (along with other treats) as well as fresh-​made sushi.
Couple this with ample parking and proximately to a great little Italian restaurant (Niki’s), and this Kroger is very convenient.