Lone Star Endoscopy Center

The place is okay, but it is Dr. Karen Steffer that I cannot recommend. She is abrasive, rude, rushed, and insensitive. After the results of my endoscopy she did not take more than a minute to converse with me and go over treatment options. Her only medical advice was to continue on a pill that I’ve used for several years that has not been effective.

DO NOT DO BUSINESS with this place. Dr. Levitan makes recommendations for procedures that are not necessary. Also my wife came out of a Colonoscopy seriously bruised across her entire mid section. This jerk blames his staff! Won’t take responsibility himself.
After one issue we gave them the benefit of the doubt… never again. Don’t risk your life with this irresponsible prick.

I had a colonoscopy procedure scheduled with a doctor out of their Southlake office. The scheduling nurse called me three weeks past my call into their office (granted this was around the holidays), she asked about available dates and we agreed to schedule the earliest date available (about a month out) at the Keller location the Doctor performs the procedure at.
I was asked about insurance information and told them I was under a new plan and provided that information about the new plan. I informed them that the old plan I was no longer covered with, I made that clear. I arrive to my appointment and find out that my new insurance provider would not cover the procedure, this would have to come out totally out of pocket. I asked why this was vetted out when scheduled and the Keller facility (Lonestar Endoscopy) did not know but gave me the name of the scheduling admin person at TDDC. I was not going to pay for this out of pocket so I cancelled the procudure, this lost me a half day at work along with my wife and also the $ 150 I had to pay for the pre-​prep medicine which I will spare details on its unpleasant affects.
TDDC did return my call in a timely manner, the person who scheduled my appointment indicated that the Doctor is in my health plan however the facility that he was performing the colonoscopy in was not? I asked why wasn’t this verified in advance, I was told that the scheduling administrator cannot update insurance records so my old insurance was still listed along with new and that Lonestar Endoscopy just verified coverage under my old plan and for some unknown reason did not update my information and remove UHC?
I don’t know where the breakdown is in communication but the short of it is this Doctor is affiliated with TDDC, he accepts certain insurance plans but operates out of facilities which do not uniformily accept the same plans? TDDC schedules the procedures but is not responsible to verify insurance only pass along information and Lonestar Endoscopy doesn’t question why two health plans are listed and not bothering to verify why.
Lessons learned, if you are dealing with TDDC, Dr., or Lonestar Endoscopy you will have to confirm insurance yourself beforehand and not rely on their administrators or assume that the place would be covered since the doctor is.

This facility is very well organized, the staff kept me informed from the minute I made the appointment up to the end of my procedure and after, to find out how I was doing.
I had a very pleasant colonoscopy experience. I’ve never had one before and knew I had to have one as my Mom had Colon and rectum cancer, but just kept putting it off.
All the staff was so exceptional friendly from the reception to the medical staff. Made me feel so comfortable, and at ease. They explained everything as we went along made sure I was comfortable. Absolutely exceptional treatment from everyone.
To say that Dr Karen Steffer and her staff was amazing is an understatement.
The suprep and I did not go together so well… I had called the office about 4 times on Sunday up until 10:30 PM trying to get ready for the next day. The nurse was phenomenal, so friendly and helpful each and every time. Thank you.

I’ll spare you the intimate details. Suffice it to say that I was nervous about the procedure I was about to have. Each member of the staff was patient, understanding, and very confident in their abilities. Each of those traits were comforting. I offer my highest recommendation. Oh, and all is well!

I hate to give this low rating to Lonestar Endoscopy but they bill some of their services are billed through «UAP Keller Endo LLC.» We paid with our own money for services but after the services were paid to them by our insurance company, it turns out we overpaid. It took 9 months, lots of phone calls, and aggravation to get finally get our money back. They would always say «let me get your phone number and we’ll get back to you» but they never did, but after much persistence on our side, we finally got our money. It sounds like a scam to me that they hope people don’t bother to try get any money back, so they can keep the extra money. Lonestar should be aware of such practices by providers they are using if they really care about the treatment of their patients. However, after the second time we called Lonestar, we were simply referred to call UAP Keller Endo LLC.

I had the most amazing colonoscopy/​endoscopy experience at Lonestar. I’ve never had one before and the whole experience was very emotional for me since I lost my Dad to colon cancer a few years ago. The nursing staff was so sweet to me and I felt cared for, comfortable, and at ease, which is not what you would expect to feel before being put under!
Dr. Stephen Lacey is my gastroenterologist, who I will recommend to everyone I know! He is an amazing doctor and his nursing staff is top-​notch!
This facility is very organized. I received numerous phone calls starting 2 weeks before the procedure, asking me if I had any questions about the procedure, as well as several follow up phone calls after.
Everyone here was so nice and I can’t imagine having a better experience.

I’ll spare you the details of my colonoscopy, but I will say that it was easy and painless (at least for me) — contrary to what you have heard.
The staff and my doctor here were super! They made the whole process so easy — from scheduling to the paperwork to the procedure itself. They made sure I was comfortable and they even laughed at my lame jokes. And whatever drugs they used were fab! I didn’t feel a thing and don’t remember a thing! If you live in this area and will be having the procedure (oh yes you will — eventually — bwaa haha!), I highly recommend this place. And they’ll see me again, too — in five years (oh, I can hardly wait!!)…