Charisma Productions

If I could put 0 stars I would… I’m the sister in Law from Sara R’s review… God awful customer service and damaged our tv! Do not take any of your belongings to this place!

I had two cracks on my iPad screen, took it in to have it replaced when I went to pick it up they replaced it but it was only sealed to the back case on two sides — dirt and dust can now get inside. My iPad was in complete working order except for the two cracks when I took it in. It now has an unsealed case and screen, it has light getting under the screen, it shuts off on its own sometimes I have to shut it down too the Smart Cover should shut it down but when I’m streaming a video it still runs I hear audio with the cover closed.
They told me that to fix it I would need a back case and told me it would be another 50.00 plus another 35.00 for labor. I now have to take it elsewhere to get it fixed I’ve already paid 100.00 for a screen and bad workmanship. If I had never taken it in it would still be working correctly and still would be sealed all be it with two small cracks but I would not have to put out more money to make it sound again.
Wound up taking my iPad to another repair shop in Portland because the screen cracked again they said they had to scrap glue out of the housing and attach components on the inside. Also they fixed it with out a new back case and the screen was sealed completely so apparently Charisma doesn’t know what they are doing