Tungsten Marine

I ordered a manifold and riser kit for my mercruser sterndrive more than a month ago. The order was shipped incomplete. Message traffic follows…
Folks,
Please advise when you are able to refund $ 98.83 to my credit card– this is the price on your website for a single manifold with hardware, which I will obtain from another vendor.
I regret that I can’t wait any longer for you to complete this order.
Best Regards,
— – Original Message — –
From:
[mailto:tungstenmarine@aol.com]
Sent: Sat 10/​31/​2009 3:08 PM
To:
Subject: Re: From Tungsten Marine
Hi !
I will check with Sean on Monday morning first thing. I know that Sean has been out quite a bit — his wife has been very ill.
But we will get you taken care of immediately. This is not a typical situation for us and we will fix it immediately.
Thank you very much for your patience. We really do appreciate it.
— – Original Message — –
To:
Sent: Sat, Oct 31, 2009 7:59 am
Subject: RE: From Tungsten Marine
Hi Guys,
I spoke with Sean a couple of weeks ago, and he advised the manifold was on back-​order but would ship in a few days. I really need to get this maintenance performed while my technician has time to do it, and either need the remaining manifold or a refund of manifold’s the cost so that I can order from another vendor. Please let me know if you can ship with a tracking number or would rather refund.
Thanks,
— – Original Message — –
From:
[mailto:tungstenmarine@aol.com]
Sent: Mon 10/​12/​2009 3:43 PM
To:
Subject: Re: From Tungsten Marine
Hi !
I know Sean has been trying to reach you via phone and has left a message. When you get a chance, could you please call him at 504−382−2932? Thank you!
— – Original Message — –
From: To:
Sent: Fri, Oct 9, 2009 7:37 am
Subject: RE: From Tungsten Marine
Hi Folks,
I received my first shipment in good order, including one manifold with hardware, two risers with hardware.
I never received the second manifold with hardware however.
My mechanic has scheduled me in for next week to r/​r the components.
Could you advise when you will ship the second manifold?
Thanks,
— – Original Message — –
From:
[mailto:tungstenmarine@aol.com]
Sent: Fri 10÷2÷2009 4:41 PM
To:
Subject: From Tungsten Marine
Hi !
Just wanted to write you and let you know that we did ship a majority of your manifold kit yesterday so you could get started on the job… there was one part broken, but we are going to ship it either later today or Monday at our cost. We didn’t want you to get a bad piece.
Thank you for your business!