We had a fiasco where we went to 2BK’s in a row and got bad service at both. My fiancé wrote a letter to Corporate, which was ignored. Here is what he sent. i will also post it to the 1st location as well…(this was the second) Dear Sirs, I rarely complain about product or services, but what happened to us on Sunday was inexcusable. We went to the Burger King on So. Marietta Pkwy., in Marietta Georgia on Sunday, to get a Veggie Burger for my fiancé for lunch, as she is a vegetarian. Burger King is one of the few, if not only fast food restaurant she can eat at. First, the restaurant was messy, there were no napkins, anywhere. She got a drink and there were no lids for her size cup, she asked for a lid and was told ‘we don’t have any’ and that was all. The employee offered no solution, so she had to ask for a smaller cup so she could put a lid on it, even though we paid for the larger size. We got our order to go as we were going to eat outside, picnic style. I drove to where we had planned to eat. When we arrived and finally sat down, her veggie burger was cold and was not at all as she ordered it. Her French Fries were cold and soggy. Since we didn’t receive a receipt, and couldn’t take it back, her entire lunch ended up in a trash can. To solve the situation, I drove to the next closest Burger King, in Kennesaw, store # 317 I believe. We went in to order her lunch. First of all she ordered her veggie burger with ‘heavy pickles”. The girl behind the counter started acting ‘erratic’ like she could not even enter the item on the register, so another girl had to come and help her. The first girl made extremely RUDE comments and exclamations that were totally unnecessary, and was muttering more comments under her breath as she walked away. (I always thought«ordering it your way» was the normal way of ordering at Burger King?) Why the difficulty and attitude? The second girl, rang up our order, we got our receipt and as my fiancé fixed her drink, she was told, «we don’t have any veggie burgers». Now since it was the first girl from the counter who informed the front counter and from her original reaction and attitude, I seriously question her truthfulness. I promptly asked for and got a full refund, my fiancé left her drink on the counter and we proceeded to go somewhere else for her lunch. People shouldn’t have to go to THREE restaurants just to get ONE lunch and get it CORRECT as it was ordered. Due to this fiasco, we won’t be doing business with your restaurant again.
