FedEx Office Print & Ship Center

Horrible customer service and poor quality equipment. I went in today, and the first problem I experienced was printing some things from the computer workstation. The first print came out wrong, and I was forced to reprint it. This cost me more money, because I was printing some materials I had purchased and was only allowed one print of. They reimbursed me for the sheets at Fedex, but that didn’t help the situation with the company I purchased the materials from. Next, I had to print some photos. The photo printing kiosk was not working at first, and then just continued to give me problems. It wouldn’t recognize my png photos on my drive, and then wouldn’t recognize my jpg files either. The employee told me that there was nothing he could do for me. After finally spending the time to resave the photos on my drive (which required me to spend time editing them again in my photo program and saving them-​good thing I had my laptop), they printed off in low resolution and the color was horrible. They were high resolution files, but the prints that I received look terrible. The photos all had a yellow tint, instead of the crisp colors which were on the files. After reprinting one of them (due to it coming out with a white line across the middle of the picture), I had enough, got my reimbursements, and left. I spent an hour at this location, and got nothing but hassle out of it. I will never return to this location again.

Worst customer service EVER! I came in at 7 am to get 30 sheets of 24×36 b/​w drawings and some 11×17s. The associate didn’t bother to tell me they were out of 24″ bond paper (which I find very unbelievable) and printed them on 36″ bond. I had to spend a half hour cutting the sheets down to the correct size since they came out 36″ x 36″. She never offered to help and continued treating me like I was a huge inconvenience even though I was the only customer there. I also had to pay for the larger size, but at that point was so far behind I didn’t have time to dispute it or have her change the orientation and do a re-​print.
I also told her I needed to split the invoice into 3 separate transactions in the very beginning. She put it all together then got upset when I asked her to separate it.
This should have taken at the most a ½ hour (based on lots of previous experience) and this time took a little over an hour.
I’m big on customer service, even if it’s just a smile. This trip to any Fedex Office will be my last.

The guess service older lady always there has one of the worst customer, i been shipping stuff at this location at least once a day, every time i goes there she always has no greeting and have a attitude, no matter how friendly i try to greet her same result. Alot of time i just willing to paid a dollar more and goes to ups to avoid this location.

Well, where do I start! I used this facility to mail some very important documents containing my personal information. Even after 3 days, I could not track the package that was shipped internationally. It turned out that the package never even got on the delivery truck leaving the facility! I never got an apology from FedEx! So much for service! I had to mail the documents via USPS and they reached the destination without any issues. Would I ever use FedEx again? Heck NO!!!

Couldn’t ask for quicker, better service. Shabbir knows how to manipulate the software to make your document look incredibly professional.

This Barrett Parkway location is a large, convenient 24 hour FedEx Office that can handle both big and small printing needs as well as FedEx shipping. Sometimes they are more expensive than other printers nearby, so price around, but you can always count on FedEx Office to do nice work.
Note that the address is Suite 68, not 38 as noted here on Unilocal.It’s on the east (I 575) side of the 440 Barrett Parkway strip mall, behind David’s Bridal. Kinda tricky.
Becky — the Center Manager — is terrific, helpful and professional.

Pros:
— This place is open 24 hours. So when you get into a physical altercation with your scanner at home and it’s 11 PM, it’s not the end of the world.
— Friendly folks who seem to be willing to explain things to me multiple times because it is way past my bed time and I don’t feel like reading the instructions for myself.
Cons:
— Painfully slow computers. When you’re charging me by the minute, I feel as if it’s not unreasonable to expect for the computers to be a little faster than molasses in wintertime.
— Why in the hell does the scanner need to «warm up» before each page!!!
— The parking lot is more than a little sketch at night.
— Why is everything sticky???