Jared Galleria of Jewelry

Worst customer service I’ve ever experienced! My husband bought a necklace for my birthday. I wore it once and the chain broke. It took one hour and six people to decide that since it was over 30 days, we were out of luck. And if you see the sarcastic, condescending, smart mouth with the giant yellow flower I her hair, RUN!

After my fiancée just purchased an engagement ring I came to get my ring resized. I had to wait 20min for someone to help me than when she did come she was not customer friendly !! She didn’t smile she didn’t make me feel comfortable. She was not knowledgable and for this place to be the «Galleria of Jewelry» they need to be aware of who they hire ! Their were plenty of employees for them not to have helped. Disappointed!!!

Was not impressed with selection or customer service. Don’t bother shopping here without at least $ 500 to spend (at the absolute minimum) — everything they have under this price range looks like it’s kids jewelry.

So, we purchased a re-​manufactured Rolex from this store and was helped by Wally. Treated very well with assurances that if anything was wrong, they would make it right. Three weeks later, the watch is running a bit fast. We returned to the store and true tho thier word, they will make it right.
It is very important on large dollar watch purchases, especially re-​manufactured, that the seller stands behind their word.

My fiancé and I walked in and were immediately greeted, which was nice. We had never been to Jared before so I wasn’t sure what to expect. As soon as we were greeted the elevator speeches began. About a 5 min speech on the history of their company, blah blah blah. My fiancé and I were there to look at rings, and it took a good 10 mins of listening to «How Amazing Jared Is» before we even saw a ring.
Once we started looking, I immediately told the sales rep what our budget was ($ 3,000 for a bridal set). He said okay, and started pulling rings. The first ring he pulled was $ 8,600 and made a reference to the ring being the same ring from the Bachelor. I told him though it was pretty, it’s WAYYYY over budget.
We moved to case of rings already set and he began to pull rings. He pulled about 6 rings, all of which were over budget. When I reminded him what the budget was, he would say, «Oh it’s okay, it’s just a few hundred or so over, no big deal. Just try it on!»
NOT PRODUCTIVE. I don’t want to waste my time trying on rings that aren’t realistic right now.
I asked him to show me a ring that I liked, he pulled it out and it was right in our budget (the first ring to be in our price range). He said, «Oh, its in your price range but you don’t want this one, ugh. It’s not very pretty.» and kept on pulling more expensive rings.
He then stepped aside to «write down some information» and said his manager will come over and, well, quite frankly, I am not really sure what the point of the manager coming over to us is. The manager sat down, and also started talking about how great their company is, blah blah blah. He asked if we were going to look at other places and I told him that yes, we wanted to look at Shane Co too. He then made a negative remark about Shane Co saying that they are the «escort store» and that we’d be back.
YEAH RIGHT.
If a customer tells you what their price range is, respect that and show them options in that price range. Don’t push them to what they can’t afford. After we left we went to Shane Co in Kennesaw and worked with Kelly Ray who was amazing. We ended up putting a ring on layaway there (go check out my review of Shane Co Kennesaw, amazing).
If you have tons of money ($ 10,000 and up) for a ring, sure, go there. But prepared to be talked your head off about history lessons of Jared. You can tell the sales rep give the same speech over and over again. It’s obvious.
Save yourself the hassle and the headache and go down the hill to Shane Co. Ask for Kelly Ray. You’re welcome.

We went to Jared to see if they could teach us about jewelry construction. When the sales lady brought the jeweler Ken to us it was like he knew everything we could possibly ask. He dispelled some myths about jewelry made in China basically saying that some of the best jewels come from there. He also got to view the ring we brought and he let us use his jewelry lens to clearly see the construction error and vulnerability. It was amazing he wasn’t pushing us to a sale but just took the time to give us some great insight into good jewelry design.

Jared made things so easy and fast when picking out wedding bands! They are not pushy and they help you stay in your budget…

Was helped by Bina in selecting an engagement ring. She provided excellent service with credit approval, ring selection, and diamond selection. We found the perfect ring in my budget, which was larger than expected due to the credit approval! Will be back.

I had decent customer service, but I just didn’t really like their selections at high prices. Nothing really stood out their except for the price tags.

What poor customer service. I prefer to go to Shane Co but because they don’t sell watches, my husband choose Jared to buy me a Movado watch for my birthday. I few months after, the clapse broke and I took it back to Jared to get it fixed. They said they had to send it out to be repared by a reputable Movado «jewelry fixer» and it would be back in a few weeks. A few MONTHs later I got my watch back. The only reason they didn’t get 1 star was because I did see a lot of «pretty» things when I was there trying to figure out where the hell my Movado was but I have not idea of the quality of those items.