Chili’s Grill & Bar

Last night me and my boyfriend decided to come here after not being here for a while. Ordered the Cajun chicken pasta, he got a chicken quesadilla. Overall food was delicious and was gotten very quickly. We absolutely loved our server Purdie! Very personal, loved how she treated us like she was talking to her family, made us feel comfortable and she’s a great example of what a server should strive to be.

Regulars are served before you. Dishes are done before you. Managers are more concerned with closing out previous shift than their bartenders closing out guests right in front of him. Sat for at least ten minutes before ordering drinks. Never received waters asked for.

I was told I would have a 45 minute wait. On a busy Saturday night that is expected. While waiting for a table more than 6 tables came available and it took them over 15 minutes to clean them. Not very efficient. After being seated we ordered and then the wait continued. Again, expected for a Saturday night. Once our food arrives my broccoli was cold and my burger was bordering between luke warm and cold. Our server barely refilled our drinks. If it were not for the fact that we had a gift card, I would have left much sooner.

Service was way better than expected. I sat at the bar and multiple employees made sure everything was good to go! They were very friendly and attentive. I was pleasantly surprised at the high level of customer service I received. And I did enjoy my beer and the meal!

My boyfriend had been boycotting Chili’s since they quit having his favorite Country Fried Steak. But in a moment of severe hunger we went. We were pleasantly surprised at the changes they had made. The food in the skillets are amazingly delicious. The deserts, even though we didn’t have one, looked amazing. Our waiter Kevin was funny and a great server. We will definitely be returning and getting that skillet chocolate chip cookie.

Service in the bar area is miserably painful to watch & attend. Fry app took 15+ min to hit the table then another 15+ min to let the server know they came out cold. By that point no sense in waiting for a recook. I come from the service industry, so very unfortunate experience here & can’t say this is a destination of return in the future.

The service is not that good at this location. We never got refills had to eat cheese fries with no plates. The food is ok after I had to send it back to get it fixed but dang the service was so poor.

Bartender was horrible. .worse attitude ever! Came in a hour before closing yesterday 8÷7÷2015 and couldn’t even enjoy my food. .not to mention the chicken was cold and the long island was weak! Ugh..

Food: 2-​stars
Service: 4-​stars
Final Rating: 3-​stars
I sat at the bar for lunch on a weekday and Steven proved himself to be an exceptional server for what I was expecting. Beyond the appropriate follow-​ups to see if I needed anything and to refill my water, what I was most impressed with was how he handled my comment that the avocado slices on my sandwich were not ripe enough.
Since I was short on time and already feeling full, I told him not to worry about them. I didn’t need replacement slices.
However, no more than two minutes later, a manager approached with a dish of replacement avocado slices. He apologized for the unripe ones and waited for me to let him know if the new ones were acceptable.
All in all, not what I expected from a Chili’s.
I did find the fries to be lacking and with an odd lingering aroma. Must be the seasoning they add?
The chicken in the sandwich was bland and totally lacking seasoning.
The beef chili with shredded cheese was a pale imitation of canned Hormel chili if I had to guess.
So, the food — not so much a draw. But, the service is a winner. I still have money on the holiday gift card. When I return, I’ll order something else and see how that turns out. =)

Ordered take out tonight while staying at a nearby hotel. A little disappointed with the ribs, fries and caesar salad I ordered. The ribs were ok, but a bit tough. The beer BBQ sauce tasted great. Unfortunately, the Caesar salad was made with iceberg lettuce. I’ve eaten at dozens of Chili’s restaurants across the country and have always ordered the same thing. I probably will not visit this location again.

Ok where do I start
The food here is really good. I honestly think it is one of the better tasting restaurants I’ve been at, and I would love to re visit here
But this place gives my wallet a workout, not to mention slow service, but I’ll give the server points for being kind. I recommend this location, but to patient people

This Chili’s totally Rocks!!! I’m not a big fan of Chili’s restaurant, but they hey have completely changed their menu since the last time I visited a Chili’s restaurant.
Here on a lunch date a little after noon, I ordered the fajita’s, and they were really good. Our server was so the coolest bartender I have met in a while. He was very attentive, very social, taught us how to use the electronic order system and also how to play games with it, he even encouraged us to go on social media and post pictures lol — hilarious.
My date was also impressed with the food as well as the service, and the drinks were definitely on point and we had a great time at this particular location.

I’ve been to this place twice and both times the food was mediocre. The guacamole was over powered by lime juice, spinach dip was watery and the quesadillas… UGH! Hard and horrible. Thanks but no thanks I’m done with Chilis.

When will I find a five star Chili’s?
This isn’t it.
My soup was warm, warm? Why can’t it be hot?
Doesn’t the microwave work?
The server only stopped by once. I guess if you are alone and not drinking then you need less attention even if you did just spend 35.00 on food.
Oh well, her tip reflected it.

I decided to write a review after having my 2^nd awful experience. I have been in the service industry for years, so I am the first person to forgive a server who is overwhelmed or food that takes longer than usual to arrive. However, poor attitudes are inexcusable and can’t make up for the other things. Twice in a row, we’ve had one server talking negatively about us right beside our table. Obviously not smart enough to realize that the noisy restaurant wasn’t enough to drown her out. Either the manager didn’t care or she simply wasn’t surprised, because when I told her what we had experienced, she simply said she apologized and would speak to her. The past time we’ve gone, the waitress never once said you’re welcome when we said thank you, didn’t bother to check on us and take our entrée order until our appetizers sat empty for a few minutes, leading to a 2 hour lunch on a Thursday. As I’ve stated previously, I’m the first person to forgive and excuse a waitperson, but Chilis, please focus more on either keeping your staff happy or different ways to deal with bad attitudes. A group of teenagers can try your patience, but when I had to witness this waitress being short and rude to my own father, it was too much to handle. The manager came by, I told him how our experience was going and he simply apologized. No offer for a complimentary dessert or even to take care of our appetizer? Extremely disappointed in these last two visits and I will be looking forward to having my many lunches and dinners out at other places along Barrett Parkway. There are way too many places to dine, where our patronage is appreciated to have to deal with such bad customer service. Very sorry to have to write this review, but maybe this will give a little bit of a wake up call to the managers.

The Santa Fe chicken salad is amazing !! I alter it and substitute the chicken for shrimp/​ranch for the Santa Fe dressing/​and add onions !! Delish :))

The southwest chicken soup is fabulous! The best soup thus far for any chain restaurant I’ve been to

Hadn’t been to a Chili’s in years. Stopped in here last night after a movie. They sure have changed their menu. I couldn’t find anything I wanted. Oh well.
Service was s.l.o.w.
Our server, Lauren, was very nice. A manager guy came by, even though he was quite busy himself getting food out and what not, and checked on us– I appreciated that.
That’s it.

Even though there are a lot of restaurants off of Barrett Parkway, my husband and I are a glutton for punishment. We’ve optimistically been there three times hoping it would get better but get more disappointed with each visit. The service is poor as they have unmotivated staff that don’t seem to want to wait on you. Food is actually OK, but we just can’t get past the poor service.
Good food but consistently poor service is a reflection of their management.

There’s something about the ice at this place. Same as Zaxby’s and The Varsity. Makes the drink taste so good!
The staff is always very friendly and courteous. We recently visited with a friends little boy and he was a little loud at times but they were just as friendly and helpful as they could be.
Great service, they are always working hard and manager does a great job of checking on tables and getting anything you need, sometimes without asking.
The margaritas are great! Love the quesadilla explosion salad. The bottomless chips and dip are a must!
Sorry if I’m helping «competition» of Unilocal here but if you check-​in on FourSquare you get free chips and dip.