Zaxby’s

Caesar salad was delish and the manager Bryan was super accommodating and extremely knowledgeable of his menu.

Had lunch here and it was delish! And I must say, I truly enjoy the fact that use styrofoam cups for all of their drinks!

Food was good. It’s lunch time, place is packed but still got my food in a timely manner. Coming back here for lunch is def going to happen

Great semi-​fast food! I have eaten (in) here several times and the experience was on par with other Zaxby’s restaurants. The service was quicker than other Zaxby’s that I have been to and the food was equally as good. Expect a little wait for some hot, fresh food… I will, every time.
I understand that people usually don’t review chain restaurants unless their experience was negative, but this location was improperly characterized by the previous reviewers.

My recent experience was that I placed an order through the drive thru. Got home and it was 1) wrong, 2) soggy and 3) had not one, but two long black hairs in it.
When I called to get a refund, they refused. Said I would need to dig it out of my trash and bring it back to get a refund. I explained I wasn’t driving 5 miles back to prove the hair and quality of the food. Then, the managers repsonse was I could bring the food back any day this week and get a refund. I was asked to bag it up and keep it for my next trip by the restaurant. Was told the owner made this policy becuase they had too many people calling saying there was an issue asking for a refund. Thought: fix the root of the problem with food prep and quality and you won’t have so many people calling back asking for a refund.
Won’t be back to this location. Ever.

I entered this Zaxby’s to get a replacement meal because an order I purchased at another Zaxby’s was over cooked. I was informed by the General Manager that they were a franchise and I would have to return to the Zaxby’s of my original purchase. However, as loyalty to the brand, I could re-​purchase my meal for 50% off. Unacceptable and laughable. I didn’t realize that Zaxby’s was a franchise organization because the company has done a great job with branding. I explained to the manager that I was not going in that direction and to save the brand, they should replace the meal. He wouldn’t replace the meal and stated that it was a corporate policy. I called customer service and it is not a corporate policy. Zaxby’s has lost a customer for a $ 6 meal… I typically spend $ 20/​week on average at Zaxby. No longer. Chick-​fil-​a here we come.

ONLY the food warrants the two stars. The buffalo Blue Zalad I ate was delicious and my kids enjoyed their food as well.
As for the rest of the experience… oh my goodness. Just like Liz V., I had a new employee waiting on me. Had to have been. My daughter ordered the chicken strip plate. He asked if she wanted it to be large. I asked him what the difference was between regular and large, and HE DIDN’T KNOW. I continued by asking if it included more food. He said that he wasn’t sure. Then I asked him if it was large because it came on a bigger plate. He said he didn’t think so. So apparently, a «large» at Zaxby’s simply means a larger PRICE – $ 2.00 more to be exact.
Another issue I had was that my son ordered boneless buffalo strips. Hot, hot, hot. When we got two cups and not three, I asked where my son’s cup was. Our brilliantly trained register guy then told me that I didn’t order my son a drink. Ummmm, wouldn’t a great suggestive sell for an extremely hot item be, I don’t know – a drink??? I then had to order a drink and pay in a separate transaction. I should have gotten one free due to ignorance.
Finally, and most importantly, I am pregnant and diabetic. I can only eat certain foods. Not only did they not have a nutrition list, the manager acted extremely inconvenienced to go find the information for me on their office computer. I brought it up on my phone and ordered, but dang, why don’t they have that information in the store?
After reflecting, I would give the service ZERO stars, but the food is so good…

I am a glutton for punishment so I dine at Zaxby’s. I realize this isn’t the BK Lounge and I can’t have it my way but if I add cucumbers to a salad or extra ranch with my wings the blank stare I always get and the upcharge of $ 1.00 to $ 3.00 is a bit ridiculous.
Service is inconsistent, prices vary depending on which cashier you get and I always have to get my order fixed whether it be in the drive thru or inside the store.
I have such a love/​hate relationship with Zaxbys. I only wish I didn’t get the latest newbie every time I go in.